Dave Norton Atlassian Team

Hi Folks! Doing some checking on this behaviour, it looks like this is a bug in Jira Software - as it stands at the moment, you must be an administrator as Marcela mentioned earlier. Please watch and vote for https://jira.atlassian.com/browse/JSWSERVER-19970! Cheers, Dave Atlassian Support

Glad to hear that worked for you @Alessandro Tondo!

I'm pleased to report that we were able to get Jason's data migrated from Oracle to Postgres. There were a few gotchas along the way! Here's the outcome of our Support case - hopefully it will help others in the future :) Missing AO tables Sometimes, we saw Active Objects tables weren't present at the exact time that the…

That certainly makes things challenging :) Thanks for helping to clarify the situation! Would it be possible to run Jira in AWS, on an EC2 instance? It looks like you can mount an S3 bucket using Storage Gateway or even third party file systems. If you mounted your S3 bucket to $jira-home/data/attachments that would in…

Hello! The app_user table stores the username of a user when they first log into jira. That username is then used all through Jira's database. For example, if I log in to Jira with the username dave, there will be an entry for dave in the app_user table - and if I create an issue, I'll see that issue created by dave in the…

Hi Lauri, There's an Amazon S3 Storage app that allows you to link an S3 Bucket to Jira Server. You can select files that are in the bucket, and link them to Jira issues. The downside of this approach is that they're not listed as attachments, but rather as issue links. This app doesn't replace or change the way Jira…

Hi Jason! I've gone ahead and raised a support case for you - you should get an email shortly. I'd like to take a deeper look into your logs and potentially your back up as well - so the support case will let us do that. Then, when we've found the root cause and fixed it, we'll update this ticket for all to see the…

Hi Jason, That's a pretty weird error. It might be worth double checking the activeobjects.xml file for a duplicate entry in that table - have a search for the table name (AO_544E33_AUDIT_LOG_ENTRY) and see if there are actually two rows with the same ID there. Out of curiosity, are you restoring during the setup wizard,…

Hi Angeline, That's about the gist of it, yes. If you've got an in-house developer (or someone who's handy with a bit of scripting knowledge) you might be able to leverage the Service Desk REST API in conjunction with the Jira Server REST API to pull the information you need from Jira. The upside of this approach is that…

Hi Jason! We've had some reports of customers who successfully used third party tools to convert the database - either things like the tool you linked or pgloader (for folks moving to Postgres like yourself). The downside with this approach is that we have no way to verify if the data has gone through successfully. You can…

Hi Angeline! Unfortunately, Service Desk won't let you do this out of the box. If you don't explicitly limit your JQL to the current project, Service Desk will add project = KEY to your JQL, which limits it to just the current project. There is a feature request for this; but it hasn't been implemented at this time. In the…

Hi folks! I discussed this problem with @Sujit Nair (who commented in this discussion) and we quickly uncovered this is a known problem when using IIS as your reverse proxy. If you're using a IIS based reverse proxy, check out the Windows Event Logs - they should show an "illegal character" present in the URL. This KB…

Hi Richard! Unfortunately, we can't give you an eleven user license - but we can look at a few different options for making your user base work with the license you've got :) Option One: Disable the Internal Directory You can disable the internal directory from the database. It's not ideal (because in a disaster you'd have…

Hi Matt! As far as I can tell from internal notes (and the versions page) the plugin and it's source should be released under Apache License, Version 2.0 (ASL). Let me know if this works for you; or if there's something more specific you're chasing and I'll look into it :) Cheers, Dave

HI Marcos, Adding a subtask should be as simple as: * Viewing your issue * Clicking the "More" menu * And then choosing "Add Sub-task". Let me know if this isn't working for you or if I've misunderstood :) As for the second part of your question (closing a story after the related tasks are done); that's a little more…

G'day Swarna, Looking over the docs, that function has been deprecated in favour of getUserByKey(String) or getUserByName(String) instead. Since you probably have a username, you should be able to use the getUserByName method instead. Does this help you move forward with your script? Let me know if it does! Cheers, Dave

G'day Stu, Thanks for getting in touch! I couldn't replicate this on Jira 7.6.1 server, so I took a look at the Cloud Version - and I was able to reproduce what you're seeing here. Just to make sure, are you using the Cloud version of Jira? If you are, there's been a feature request for this - take a look…

G'day Kerry, Unfortunately, you've run into a bit of a bug here. The documentation says that you can use a time stamp (like "2018/03/07 10:00"), however that's not working correctly. For Cloud, the bug report is over at https://jira.atlassian.com/browse/JRACLOUD-63241, and you can find the server version over…

Hi Rosario! There's a couple of ways to tackle this. You could prefix your CSS with the ID of the main content block. On my default-themed instance of Confluence 5.9.4, the content for the page is inside the #main-content DIV. #main-content LI { background-color: red; } That rule then only applies to viewing the page, and…