Rilwan Ahmed Community Champion

Hi @wendy seemann , To left align the texts inside the Table, you need to select the whole table and then click on align button on the Editor menu bar. If required, you can align each column or row. All depends on what you select

Hi, Please check the automation rule. i.e. Project settings --> Automation

Hi @vivek_narayanan , Welcome to the community !! This is an existing bug. Please click on This affects my team and watch for the updates https://jira.atlassian.com/browse/CONFCLOUD-72259 

Hi @Anthony Grubbs , When you open a space and then click on "Create" button in the main menu, by default the new page is created under the last page you had opened. To avoid this, when you click on Create button, you can see action menu (3 dots) near the Close button. Click on it & then click Move. Here you can…

Hi @Tim Holme , Only project permissions will not suffice to see the data in the Dashboard. User should be able to see data in the filters used in the dashboard. i.e. Filter should also be shared with user. If user is not able to see any particular ticket, check the permission helper to know if user has the access or not. 

Hi @Linda , Welcome to the community !! Currently JIRA Service Management request form supports all custom fields except Group pickers, Project pickers and Version pickers. You can watch and vote for the suggestion ticket with Atlassian: https://jira.atlassian.com/browse/JSDCLOUD-86 Workaround: You need to create a custom…

Hi @Colleen , Status/Workflow button displays to a user Only when the conditions meet, else it will not be displayed. Based on the conditions, the button will display to particular users. 

@Support Team Welcome to the community !! There is already a suggestion ticket for the same. Please vote and watch for the updates. https://jira.atlassian.com/browse/JSDCLOUD-1422

Hi @Colleen , Below is my solution. Please check if it works for you. * I have one user who should be able to transition all issues whether they have the field as production, certification, or test. -- Create a new transition from Open To Defined status and add User Is In Any Group OR User Is In Any Project Role condition…

Hi @Max Haley , I would suggest to Create filters and add subscription to them. https://www.atlassian.com/blog/jira-software/jql-the-most-flexible-way-to-search-jira-3-of-4 

Hi @Monika_Ciemiecka_Deviniti_Hexygen , All add-ons are useful in one or the other way for different team/organization. Below are the few add-ons I use Draw.io Diagrams PlantUML Scaffolding Forms Scroll PDF exporter Scroll Word exporter MultiVote Survey and Vote Git for Confluence Linking for Confluence

Hi @Vysakh TK Please accept the answer so that users with similar query finds it useful 

Hi @Capkan.Deniz , You are using Jira software. "Include approval step" is available only in Jira service management. You need to make use of Jira add-ons from marketplace like JSU, Herzum Approval etc. 

Yes. You should fill the default text When you set a preset value, any tickets created with the request type, it will have same Summary. Summary is a required field in jira to create any tickets 

Hi @Vysakh TK , Please log out from your jira, login again and try. If still there are errors, please share screenshot of the summary field and the error message screen fully. Please note: When you click hide and set a preset value, the summary field should be hidden.

@Sreenadh Ok, Please accept the answer of it solves your requirement. 

hi @Vysakh TK , Welcome to the community !! Summary is a required field in jira to create any tickets. Only option you have is to hide it from customer portal, but you need to have a preset value. i.e. When you set a preset value, any tickets created with the request type, it will have same summary. To hide, go to project…

Hi @Sreenadh , In Native Jira, you need to make use of Add an approval to workflow and follow below steps. This is what I have done in my jira. * Create two user picker fields if doesn't exists. Example: Manager and Product Owner * For access management workflow, Add 2 approval status like Manager Approval required and…

Hi @rawia.karoui , As said earlier, By highlighting a text and using the "Create issue" macro, this will only create ticket with summary from the highlighted text. It will not display the whole page content in the jira. 

Hi @Emil Emilsson Email will be sent with only the custom field's value, and not the available lists. 

@christoph.markanovic , It could be a bug. Please raise ticket with Atlassian Support. https://support.atlassian.com/contact/ Similar discussion happened in https://community.atlassian.com/t5/Jira-Service-Management/Customers-disappear-on-creation/qaq-p/1542460 

Hi @Emil Emilsson , You can make use of Jira automation send email Action in Issue transitioned trigger. In content you can make use of {{issue.customfield_10001}}, 10001 should be replaced by your custom field value. 

Hi @_Download2021 , This error is usually caused due to a workflow configuration — mainly Validations and Post-functions in the Create Transition. It's also usually a validation or post-function provided by a 3rd party app that makes use of fields that may not be present in the issue. The log capture may help identify…

Hi @christoph.markanovic , Welcome to the community !! After you clicked "Add", did you click OK also ? If not, retry these steps * From your service project, go to Customers. * Select an organization from the list by clicking its name. * Select Add customers. * Enter the customer’s email. Separate customer emails by…

@Margo 1. Have you checked if you really have the edit permission on project tickets ? Just take one ticket and try to edit the field manually. 2. Try to split your JQL and retry one-by-one. This will help you to identify what type of tickets you are not able edit. Example: project = XYZ and Type = Task and Status !=Closed…

@rawia.karoui How are you going to display confluence page contents in Jira other than the page name ?

@Margo Please check if your query is also getting Closed/Resolved/Done status tickets where you cannot edit ticket. When the ticket is closed, the workflow will not allow to Edit (if property is set). And similar property can be added to any status which blocks the edit. I would suggest you to divide the JQL Like below so…

Hi @Emma Kindemo , Welcome to the community !! You can make use of Automation rule "Issue Transitioned" OR "Issue Created" as per the requirement. i.e. Go to project settings --> automation --> Create Rule New trigger == "Issue Transitioned" OR "Issue Created", Click Save New condition == JQL condition, (example: Issue…

Hi @rawia.karoui , By highlighting a text and using the "Create issue" macro, this will only create ticket with summary from the highlighted text. It will show the ticket number near the selected text and a link to ticket near the Page heading. The Jira ticket will have link to confluence page from where the ticket was…

Hi @Margo , Can you please share the JQL used for Bulk Edit ? From the screenshot, I see you have different projects and different issue types selected.