Rilwan Ahmed Community Champion

Hi Lisa, To exclude statues like resolved, done and canceled, add condition and status not in (Resolved, Done, Canceled) at the end. Please make the use of brackets correctly. Your JQL should look like project = "XXXXXXXXXXXX" AND (Issuekey in (PFB-1653, PFB-1658, PFB-1772, PFB-1655, PFB-1656, PFB-1657, PFB-1808, PFB-1256,…

Hi @Bryan Tito , In native jira, you cannot hide any issue types. You should make use of Add-ons to hide the ticket types. Some are mentioned in https://community.atlassian.com/t5/Jira-questions/Hide-Issue-Types-from-Jira-Create-Issue-Screen/qaq-p/977924 

Hi @Gauri , Enable/disable button will be present on the right side of the automation rule name i.e Project settings --> Automation.

Hi @Numarena BV , Welcome to the community !! Security level is not a custom field. You need to set it first in your project. (Project settings --> Issues --> Security) Please note: * You need to be a Jira Cloud admin to configure issue-level security. * Before anyone can set issue-level security, you first need to grant…

Hi @Gemma Will the feature be added to data center versions as well ? 

Hi @Jack Yang , Welcome to the community !! You can achieve this by making use of Issue Security and automation rule. i.e. Go to project setting --> Issues --> Security Create a security scheme for each Issue type and its users/groups. Once this is created, go to project settings --> Automation --> Create rule New trigger…

Hi @fsaramariely , Your space/confluence admin can grant you the access to the restircted pages. Step 1: i.e if you are using confluence cloud, ask your admin to go to space settings --> Manage pages -->Restricted You can find list if all pages that are restricted and grant access. If the space permission itself is…

Hi @Steve Wright , We have 3 instances of Jira and all has 200+ projects in it. In each Jira, we have categorized the projects and the schemes are shared between. Project categories like Product support, Internal Support, Management project etc. We have template projects and any new projects are created only from…

Hi @Pedro Henrique Barreto Carvalho , To create a resolution field in you team managed project, go to project settings --> Issue Types. On the right side, click on the required field type. To make a field required during transition, you need to add validator and a screen to the transition. Both are not possible in team…

Hi @Maria João Gonçalves Confluence Cloud, Server, and Data Center do not provide a method for copying a space or changing the space key. Workaround: 1. Create a new space and copy pages from old Space to new Space 2. Use any marketplace apps More details about this is…

Hi @NTNT , Your jira admin can change the filter ownership to you if its a shared filter and then you can modify it. Go to Admin settings --> Shared items --> Filters Search for the filter and change the owner

Hi @Chessensei , Welcome to the community !! Is the Automation rule failing with some errors or not executing for the required tickets ? Also try using dueDate >= Now() duedate >= -24h

Hi @Sara Guerra , Welcome to the community !! This can be done using Automation Go to project settings --> Automation --> Create Rule New trigger == Issue created New Condition == JQL Condition, enter JQL Type = Sub-Task New Action == Edit Issue , Select Labels fields from the dropdown and again select Copy from Parent-->…

Hi @John Francis , Is it possible that a particular request made by our user portal is only notified to an agent --> No Workaround: Go to your service project settings --> notifications Keep only Current Assignee to the notification events and remove others. If the current assignee is none, then no one will receive the…

Hi @Olivera Todorovska , Go to your Service project settings --> Customer notifications --> Edit the Request created notification. Modified text will be sent as notification to users when they create a ticket from customer portal/Email

Hi @perumalvi , Glad that our suggestion solved your problem. Please accept the answer so that user with similar problem finds it useful. 

Hi @Jan Neger , Welcome to the community !! no_repy@am.atlassian.com seems to be phishing email. reply has no L in it. If the address is noreply@am.atlassian.com, then its a valid one https://community.atlassian.com/t5/Jira-questions/noreply-am-atlassian-com/qaq-p/1172085

Hi @Sreenadh , This message means that there are no outgoing transitions and if you go to the workflow and try to add a new transition, it will show the message. Below article explains how to edit a workflow.…

Hi @Desmond Techie , Your license depends on the number of users who can access your JSM and not customer portal. i.e. When a Jira administrator adds a new agent to the project, the agent is also assigned a Jira Service Management license.

Apps/Plugins cost $$ and confluence is usually handled by Company/teams and not by person. Where as Excel comes with everyone's Laptop/PC usually. 

Hi @Julie d_Antin _Elements_ , The calculations/formulas/VLOOKUP's etc. cannot be done in Confluence/Jira (atleast in Native application). Purpose of Jira/Confluence totally different from that of Excel. I agree we can use Excel in Confluence, but it will not stop people from using it.

Hi @[deleted] , Welcome to community !! You need to add/invite users into your instance first. Later you can add them to the required project https://support.atlassian.com/jira-work-management/docs/add-new-users/…

Hi @DH20275693 The workaround is mentioned in the ticket: Reduce the amount of data (rows). Atlassian prioritize issues using a metric called User Impact Score (UIS), which is individually calculated for every issue. It takes into account the number of affected users, the severity of the issue, recent interest, and the…

@Nofar Ben Kereth You need to add "Automation for Jira" user to create ticket permissions explicitly in your project. You can go to permission checker and see if user really has the permission or not

@Nofar Ben Kereth , * Please check if there is any mandatory/required fields in destination project that are not being filled from automation. * Check if the automation rule actor has create ticket permission on the destination project. * Check if there are any other conditions/Validators in destination project ticket type…

Hi @Nofar Ben Kereth , Please check if you have same ticket type in NOFI project as similar to that you created in Your personal project. i.e. * If you create BUG ticket in your personal project, then NOFI project should also have BUG ticket type * If you create TASK ticket in your personal project, then NOFI project…

Hi @perumalvi , Welcome to the community !! * If it's just one page, it could be Page Restrictions added to the parent page as said by @Trudy P ClaspillPlease check if the parent pages have any kind of restrictions added. Child pages inherit permissions from the parent page. * If they don't have edit access on any…

Hi @ravikumar Mantripragada , As @Aron Gombas _Midori_ mentioned in another comment, use issue in linkedIssues("FOO-12") OR issue in linkedIssues("FOO-23") OR issue in linkedIssues("FOO-34")

Hi @ravikumar Mantripragada , Welcome to the community !! You need to create Filters and then add the filter gadget to your dashboard. Select the required columns that needs to be visible. In filters you can use JQL Like issue in linkedIssues("IT-345"), This will give list of all issues linked to IT-345. This is a good…

Hi @Alex Armstrong , * Recheck if you created a Queue or a Filter ? If its a filter, then the filter should be shared among the group/project for others to be visible. * Are the agents able to open the tickets if you share the url with them ? Queues are for users licensed by Jira service Desk. Please note: Queues are very…