Rilwan Ahmed Community Champion

Hi @Gina , Welcome to the community !! 1. Do the user has edit page access ? 2. What version of confluence server are you using ? 3 Which Calendar plugin (vendor and version) is installed in your confluence server?

Hi @[deleted] , On your Jira project, you should grant the Browse permissions to anonymous users as mentioned in the https://support.atlassian.com/jira-cloud-administration/docs/allow-anonymous-access-to-projects/. If you are getting jira data from a saved filter into confluence, then you should also share filter view…

Hi @Lance Shaw You can try creating new rule as below Trigger == Issue created New condition == Issue fields condition, select labels field and the value required. New Action == Create issue Please note: The rule will for all tickets created, but linked issue will be created only when the condition given is met.

Hi @Bodalia, Akash (Project Manager) , Triggers start the execution of a rule. i.e. they are actions like create ticket, update ticket etc. Triggers can listen for events or be scheduled to run. When you go to your project settings --> automation --> Create new rule The list which shows in new page are triggers The image…

Hi @Lance Shaw , Welcome to the community !! The automation rule will trigger for every ticket created irrespective of conditions, but it wont create a new ticket until the given condition is met. We cannot make rule to run when only particular ticket is created.

Hi @intervivos Ag , Welcome to the community !! Can you please explain bit more on your requirement. i.e. when you want the notifications (like when new ticket created, edited etc.), is the email address as same as your jira account etc. 

Hi @Albert Manuel , I would suggest to create a custom field "Name of customer" with type "Select list(multiple choice)". This field will allow to select multiple values when you have different customers. 

Hi @Sarah Fajerberg , Welcome to the community !! Do you have a transition to "Obsolete" status in your parent ticket type workflow ? Do you have any conditions in the "Obsolete" transition ? Is there any error shown while transitioning ticket to the "Obsolete" status ? Please share screenshots of your ticket status…

Hi @RAVINDRA.REDDY_K_EXT , Welcome to the community !! First you need to check with your Jira admin whether there is a Workflow transition from Withdrawn to ToDo for the ticket you are working. If not, admin has to create a transition in the workflow. If there is a Workflow transition from Withdrawn to ToDo, then ask your…

Hi @Serosoft Jira Administrator , This is not possible via standard Jira JQL. You need apps like "script runner", "JQL Search Extensions for Jira - the JQL extensions" etc

Hi @Ahmud Auleear , Good article. Can you please explain how can a user know what ticket type he is working on, unless every time he keeps the cursor on the icon, user doesn't come to know the ticket type. For example: https://jira.atlassian.com/browse/JRACLOUD-70555 shows the type as "Suggestion", but in my screenshot it…

Hi @xw _ Özge Kavas , 1. I would run a JQL and see how many tickets were created in each month and for each category. OR use a "Service project report" gadget. Example JQL: "Request Type" = "Fix an account problem (ITSM)" and createdDate >= startOfMonth() 2. I would also Group the request types in customer portal so that…

Hi @Eran Roiter , This should have been possible by adding the fields in settings --> Advanced settings --> jira.table.cols.subtasks. unfortunately there is a bug and it is not working at present. https://jira.atlassian.com/browse/JRACLOUD-70206 https://jira.atlassian.com/browse/JRACLOUD-72148 

Hi @Stefannie Tan , Click Clear all and it will display all tickets irrespective of quick filters created. 

Did you add required user into Project role --> Sprint managers ? i.e. Go to project settings --> People Select Spring manager in the roles and see if the user is added there or not. Check in all projects which belongs to category "Squad 1"

Hi @Phil Hayes Sprint Manager is a group or a project role ? Can you please share the permission scheme and board setting screenshots

Hi @Phil Hayes , 1. Please check if you have manage sprints in all projects which are present in the board 2. Check the Board filter and see if you have permissions to all tickets/projects used in the filter/JQL. i.e. You should have manage sprint in all projects under category Squad 1. 

Hi @Phil Hayes , "Start Sprint" will be available only when there are no active sprints. Please check if there are any active sprints in your board. 

@Hervé RANCHIN Description field in confluence macro is not mandatory. Ticket can be created without value for Description (unless it is mandatory in Jira). Mandatory fields will have red Asterisk near the field name. There is no option to remove the "Description" field from the confluence macro. 

@Hervé RANCHIN , Seems Description field is not present in Jira project Create screen. Please go to project settings --> Screens --> Expand the screen scheme against the Issue type, click on link mapped to Create Issue action. Check if Description field is present.…

Hi @Rui AVELINO , When you are in one of the site, on the right top corner, you have Switch to Icon. Click on it and from the dropdown against an Atlassian product, click on the expand icon. 

Hi @Hervé RANCHIN , Can you directly create ticket in jira without description field ? If no, then you need to check your jira project field configuration, make Description field as optional. In Confluence, which macro are you using ? Can you share your page screenshot in Edit mode and error message if possible. 

Hi @Neal Culiner , There will be changes to functionalities when there are upgrades. That is the reason apps also will be upgraded and you should check the compatible versions in https://marketplace.atlassian.com/. Please note: Apps are not only developed by Atlassian, they are developed by Atlassian Marketplace partners…

Hi @Stefannie Tan , The Active sprint board will only display tickets which are part of it. You can just create a quick filter and add JQL status = "for prod release" to it. It will display only tickets which are part of open sprint and in status "for prod release".…

Hi @Maolik Khullar , Welcome to the community !! I suggest disable the installed app from Jira so that users can work without issues right now. Install the plugin in your test server, make all configurations mentioned in https://www.secsign.com/developers/atlassian/jira-two-factor-authentication/ and try the 2FA in test…

Hi @Vamsi Kandala If the agents are part of any group/ project role, then remove them from 'Comment Issues' in the permission scheme -- > Removing user from "Comment Issues" in the permission scheme will remove add comments access for all tickets in the project irrespective of the ticket types. 

Oh Sorry, I just checked your previous screenshot and its a group. So in JQL, you need to mention all the three request types from each queue. Example: "Request Type" in ("General Questions", "Technical Support", "Give feedback")

Hi @Swaroop Kumar , Make sure you have selected "include approval step" on the Approval status as shown in the image below. If the above step is correctly done and the workflow is published, then please go through the causes and workaround mentioned…

Hi @Paul Wiggers , Create a new screen and add all the required fields which should be updated by agents. Now go to the project required workflow in edit mode, click on the transition and add Field Required Validator and select what all fields are mandatory. Now add the newly created screen to the workflow transition and…

Hi @Maeneth , In your project queues, create a queue with the below JQL. "Request Type" = Tester i.e, Go to project sidebar --> Queues --> Manage Queues --> Create new queue. Add JQL in Filter by Section and click Create