Rilwan Ahmed Community Champion

Hi @BRIDGET FLANAGAN , Welcome to the community !! JQL's does not list duplicates in same query. It lists only distinct list. 

Hi @Wayne Yang , * Did you add approval step in workflow ? https://support.atlassian.com/jira-service-management-cloud/docs/add-an-approval-to-a-workflow/ * Ask approver to check all folders in the email app including junk/spam folders

Hi @Nguyen Thanh Tien , Did you create rule in Global automation section ? This option is not present there. Create the rule in project settings --> Automation if the rule is related to single project. 

Hi @irina.marusina , You need to contact your confluence administrator of your management/IT team will know who manages your confluence. Confluence admin can grant self access to the FC space from admin settings --> space permissions (direct…

Hi @Aurora Romanucci , Welcome to the community !! You need to make use of security schemes and set the security scheme to tickets based on the groups. Make use of automation rule to auto set the security scheme for the tickets. This is described…

@Tejas Naik Please accept the answer so that users with similar query will find it helpful.

Hi @irina.marusina , Welcome to the community !! You need to contact your Organization confluence administrator for fix. Solution: * If the page is deleted, admin can restore the deleted page from FC space settings --> Manage Content --> Trash * If the page is restricted, it can be unrestricted from FC space settings -->…

Hi @Tejas Naik , This feature does not work in some versions. There is a bug ticket for the same https://jira.atlassian.com/browse/JRASERVER-77658

Hi @Nguyen Thanh Tien , Welcome to the community !! There is clear information in the screenshot you attached. You need to uncheck the option "Only include issues that have changed since the last time this rule executed" in your automation rule for branch condition. Example screenshot attached.

Hi @Vinh , Welcome the community !! If the instance in small in size and with little spaces, then do the export/import of each spaces. If not, contact Atlassian support for their help/suggestion in https://support.atlassian.com/contact/#/ Please note: there will be permission issues if the users are different in both the…

Hi @Robert Schneider , Welcome to the community !! Regarding your below question "My question now: Should I create tickets or should I just list issues someplace (checklist) in order to organize tasks? If I try out the developed software/feature and I recognize bugs or problems or I see that something is missing, I'd like…

Hi @Eva , Welcome to the community!! If you want everyone to view knowledge base articles from confluence in Jira service management, then follow steps described in https://support.atlassian.com/jira-service-management-cloud/docs/allow-anyone-to-view-knowledge-base-articles/ To create articles, follow steps mentioned…

Hi @Dnyaneshwar Raut , Welcome to the community !! Please raise request with Atlassian directly in https://support.atlassian.com/contact/#/

Hi @Sarita Tewari , If you are connected to GitHub, then there is bug. already there is a ticket for the fix. Please vote and watch for the updates. https://jira.atlassian.com/browse/JSWCLOUD-26414

Right now, not possible. 

Hi @Dan Allenby , I found 2 solutions but never tried. 1. https://community.atlassian.com/t5/Jira-questions/Can-you-link-2-Jira-Cloud-Instances/qaq-p/1671876 To do this you'll need to be a Jira Admin on both instance 2. You should look for an app in the marketplace. Some suggestions are mentioned…

Hi @Sabyasachi Samal , I don't see Atlassian mentioned that we can edit the field values from filter results. Only Edit status without opening issues is mentioned https://support.atlassian.com/jira-software-cloud/docs/what-is-the-new-jira-issue-search-experience/

Hi @JooHyun Park , I think you have confused with the required versions. Jira latest available version is 9.12.x Confluence does not have 9.12.x version. Latest version is 9.0.2 You can find all the latest versions available in https://confluence.atlassian.com/support/atlassian-support-end-of-life-policy-201851003.html If…

Hi @Angus Smith , If you are Jira admin, then go to project settings --> Notifications Verify is the intended user is part of notification type "A comment is edited". More details about notifications is in https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/

Hi @Hari Sankara ,' Welcome to the community !! * Ask your colleague to reset password from https://admin.atlassian.com/ --> "can't log in" option ? * If you know the organization admin, they will be able to re-enable the account from admin.atlassian.com. From there, click on Directory > Managed Accounts. Click on the…

Hi @Hari Sankara , Welcome to the community !! Did you try to reset password from https://admin.atlassian.com/ --> "can't log in" option ? If its still not working, you can contact Atlassian support in https://support.atlassian.com/contact/#/

Hi @Rahul Apte , You cannot show status drop down in customer portal. Instead Jira will display only the link to different status in customer portal. See the screenshot below for reference. The 3 transition are shown above as the workflow has transition from Open --> Investigate Open --> Pending Open --> Resolve To display…

Hi @Drishti Maharaj , You need to remove minus in the query. i.e. "Access Termination Date[Date]" >= startOfDay(30) If you want exactly 30 days, then use "Access Termination Date[Date]" = startOfDay(30) To get the email reminders, make use of filter and subscriptions.…

Hi @Faisal Sulemana , Welcome to the community !! There is active incident in Jira cloud. This is impacting you. Watch https://status.atlassian.com/ for more updates.

Hi @Kylie Sommer , Welcome the community !! This is my personal suggestion. * Enable Anonymous access on your confluence site * Create a new space and grant anonymous access only to this space. * Create or Move your training contents under this newly created space. Make use of parent --> child hierarchy to group the…

@Dmitry Aleshkovskiy , On the above the steps mentioned by @John Funk , don't forget to create workflow and map the created workflow to the project workflow scheme.

Hi @Hema Chowdary , Welcome to the community !! If you are looking to build new plugin/app for your jira instance, then go through this link to know the overview. If you want to contact the app development team, then you need to search for the app in the Atlassian Marketplace, and then go to support section of the app…

Hi @TE , Welcome to the community !! In native confluence, you cannot block space admins from granting/revoking access to the spaces. FYI, Space admins have below superpowers in the spaces. * grant permissions to users and groups (and themselves) * create templates * change the look and feel * delete the space * manually…

Hi @Tyler Tate , Welcome to the community !! You can create rule as below also. in 1st step, keep the value for labels as blank

Hi @Shahar Hadas , Welcome to the community !! It is better to directly contact the app developers. You can do it by submitting a ticket in https://marketplace.atlassian.com/apps/1232793/azure-devops-for-jira-official?tab=support&hosting=cloud