Rilwan Ahmed Community Champion

@tuan quan Jira service desk is now Jira service management. If you see for Atlassian products, they don't have Jira service desk now. 

Do this: * project settings --> fields --> check what field configuration is added to the project. Add the required field in Field configuration if doesnot exists. (Admin --> Issues --> Field configuration)

try steps mentioned in my old comment

I am not sure. But I think, every new installation is taken as new SEN number. Jira considers it as new jira and asks for setup.

You can have multiple "Close" status in a workflow and can be done in many ways. 1. In the existing workflow, add new transition (using diagram mode) by option Re-use transition available. Select from status and to should be "Closed". This will have same conditions, postfunctions, validators from existing trnasition. 2.…

@Alejandra González , For point 1, Create Workflow as shown in the attached image below. i.e. a decision maker and if required you can show only the required transition or customers/users. You can also enable the view based on "Value Field" condition provided by Jira Suite utilities plugin. For point 2, are you looking…

Please try Rest to delete worklogs https://docs.atlassian.com/software/jira/docs/api/REST/1000.824.0/#api/2/issue/{issueIdOrKey}/worklog/{worklogId}/properties-deleteProperty

"Directories are read only" is displayed when you try to add/edit user in Jira which is connected to AD/LDAP for user management. Did your old jira connect to AD/LDAP ? Is internal directory in disabled state in old jira ?

Try automation rule "Issue updated" 

You cannot block one particular Ad group from listing while adding to subscriptions or Share filters/dashboard. Instead grant below global permissions to only Jira admins i.e. System --> Global permissions (<baseURL>/secure/admin/GlobalPermissions!default.jspa) * Create Shared Objects (Ability to share dashboards and…

Project admin has to grant you "Create Issue" permission on the project. 

Jira Software is built for software team to plan,track, and release great software. Create user stories and issues, plan sprints, and distribute tasks across your software team. Jira work management is Designed for marketing, HR, finance, and other business teams - collaborate and work the way you want with Jira Work…

This is not possible from user side. Only changes user can make are in attached image

@Darryl Lee , Please try this Custom HTML --> At beginning of the BODY<div class="aui-message warning" style="text-align:center">Your Message Here</div>

You can do it. On the Atlassian community page, go to profile --> Manage Settings --> Scroll down and under "Atlassian account" section, edit the email lD

Hi @Susann Petzold , Your rule says "Issue created". So automation will only work when you create a ticket with Highest/high. Add one more automation with "Issue updated". This should solve your problem

@Neo1!1 Seems you are using wrong conditions. Please share screenshot of the workflow and the condition of the step All --> status means you can move to the status from any status to the mentioned status

@Seethalakshmi Muthuraman It can be done through Jira automation in the project setting. * Go to automation tab in project settings (https://<baseURL>/servicedesk/admin/<project_KEY>/automation) * Add rule --> Custom Rule * When == Issue created Then == Transition issue ,select In progress

Choose Administration > System. Select User Interface > System dashboard to open the Configure System Dashboard page.On the 'Configure System Dashboard' page, you can do the following:* Move a gadget by drag-and-drop. * Re-configure existing gadgets. * Choose a different layout. More details in…

Thanks @Monique vdB 

Glad you could solve it. You can click on "Accept Answer" if it solved your problem. 

Increase the smtp timeout. https://confluence.atlassian.com/confkb/email-notifications-from-confluence-are-duplicated-using-microsoft-exchange-server-660966544.html

@Arkadiusz Baka You can add it from Field configuration section. i.e. Go to <baseURL>/secure/admin/ViewFieldLayouts.jspa --> select required field Configuration --> search for the field and click edit. In the description field, add required texts. 

No impact as only name will be changed and not key. Page urls will show page ID instead of names sometime and its OK

This screen appears when you try to access project from top menu bar and you don't have browse permission on the project. You can ask jira admin to grant project admin permission on the required project. Please note: You can only edit the configs which are created only for your project. Not a shared scheme. Example: If…

Hi @Kristin Wheeler , * As you have only one screen default, go to <baseURL>/secure/admin/ViewFieldScreens.jspa, click copy against default screen and rename it (example: <ProjectKey>Create Screen) * Click configure on newly created screen and remove "Resolution" field * Go to project settings --> screens…

1. Are you using Jira sofware or service desk ? 2. Hosted in cloud or server/dc ?

yes

Not possible.

I would suggest to contact Atlassian as this is cloud environment. https://support.atlassian.com/contact/