Rilwan Ahmed Community Champion

Hi @Support Team , Welcome to the community !! You need to first Manage permissions for sending email requests and adding other participants by email in Customer permissions. i.e. keep Channel access to Open You can also refer to "Add an external email address for receiving requests for more details

Hi @Nickolas Fistopoulos , Similar query was addressed in this reply by @Manoj Kumar Gangwar . Also you can go through below article https://support.atlassian.com/jira/kb/unable-to-search-for-list-of-customers-in-jsm-cloud-customer-portal/

I was able to resolve this. You need to add "UrlSegmentMaxLength" value in Windows registry.

Hi @Livio Patavini , "the related dashboard using it, seems not return the jira issues including the ".sql"" -- Can you tell us what gadget is being used in the dashboard. Some screenshots will help us identify it properly. Also please check if the filter saved in shared with correct users. I created a sample jira work…

Hi @cheepeng , Welcome to the community !! I have requested Atlassian support for this post. An Atlassian Support Engineer will review the post and respond on this thread within 2 business days.

Hi @Rajat Krishnan , In few versions of confluence data center, there is a bug related to the problem you are facing. The workaround is mentioned in https://jira.atlassian.com/browse/CONFSERVER-79884

Hi @Serkan Türkel Currently, the system does not support importing new customers and their related details directly from a CSV file. However, you can import existing customers along with their respective fields if they are already present in the service project. More details…

Hi @Serkan Türkel , Welcome to the community!! Go to your JSM project setting --> Customers. You can upload the csv file. Also you get the csv template for your reference. https://<Domain>.atlassian.net/jira/servicedesk/projects/<PROJECTKEY>/customers. To get started, create your fields in “Manage details”. Same can be…

Hi @ATUL SAINI , Welcome to the community !! Can you please elaborate what is the data and result you would like to see. Based on the requirement, we can suggest what is available inbuilt and in marketplace. Link below has the list of inbuilt gadgets available in jira cloud.…

Hi @Alina Pagel , Go to https://<Domain>.atlassian.net/jira/settings/personal/notifications. Check what is enabled and not under "Email preferences" and ""Default notification settings". If this also does not solve the problem, I suggest to contact Atlassian Support directly here: https://support.atlassian.com/contact/#/

Email address. 

Hi @Becci Kay , You are right. Gadgets allow to select only one filter. The problem is, Team managed projects allows to new create status with the existing names. Whereas in Company managed project, it does not allow to create new status with existing name. Hence the duplicates in the gadgets. Workaround: * Use different…

Hi @vishnu palani , Welcome to the community !! In your filter results, try to add the required fields in the columns. i.e. Scroll to the right end of the filter results, click on "+" and select the fields you wish to see under "My defaults".

Try creating filter for each project and use the gadget. See how it responds. 

Hi @Alina Pagel , Welcome to the community !! Make sure your new email id is updated in your atlassian account. You can read steps in https://support.atlassian.com/atlassian-cloud/kb/change-atlassian-account-email-addresses/

Hi @limshark , Welcome to the community !! Try to contact Support from https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/. No need to mention the url in the field. Select "Others" as an option. Meantime I have requests Atlassian support on this post too.

Hi @om dev , Below link explains how to reduce the repo size https://support.atlassian.com/bitbucket-cloud/docs/reduce-repository-size/

Hi @ro_axonfintech , Welcome to the community !! As per latest update, Jira cloud-to-cloud migration (Migrate cloud site) was renamed to Copy product data. Recent changes are described in https://community.atlassian.com/forums/Jira-Cloud-Admins-articles/Jira-cloud-to-cloud-migration-is-getting-a-new-home/ba-p/2542627

Hi @Becci Kay , Welcome to the community !! Does your 'Continuous Improvement projects' include company managed and team managed projects together ? If yes, then the workaround is to use different gadgets for team-managed (formerly next-gen) projects and company-managed (formerly classic) projects. Here is the suggestion…

Hi @RA , Welcome to the community !! CVE-2025-24813 does not appear to be a publicly disclosed vulnerability in Atlassian list. However, Confluence Data Center 9.2.1 (LTS) is affected by other known vulnerabilities: CVE-2025-31650: This high-severity vulnerability, identified in May 2025, can lead to a Denial of Service…

Hi @RA , Welcome to the community !! Please check the responses in https://community.atlassian.com/forums/Jira-questions/Apache-Tomcat-CVE-2025-24813-for-JIRA-Version-9-12-16-Upgrade-to/qaq-p/2979713 I suggest you to upgrade to latest version of jira as there are other vulnerabilities impacting the versions you are using.…

Hi @Goodcure , Welcome to the community !! Considering the first line of the description is the Full name, you can create a rule like this. When: Work item created Then: Edit Work item fields. Select the field where name needs to be updated.In the textbox below, add this smart values.…

Hi @AS , Welcome to the community !!

Hi @Rich Lapachet , Welcome to the community !! A sample rule screenshot attached for your reference. 

Hi @Emmanuel Zoutas , Welcome to the community !! As per link below, Once your site has been deactivated (i.e. your site has been taken offline), you have two weeks to pay your outstanding quote or contact Atlassian to have the site restored before your data will be permanently deleted.…

Hi @Avinash Dahre , Welcome to the community !! Jira considers an ticket is closed/done when the Resolution field value is set in the ticket. If the resolution field is not set, many gadgets like "assigned to me", "Open issues", "created Vs resolved" and other gadges will not display the proper results. You can fill the…

Hi @JamhammerRob , Welcome to the community !! I have requested Atlassian support. An Atlassian Support Engineer will review the post and respond on this thread within 2 business days

Hi @Jinha Kim , Welcome to the community !! I have requested assistance from Atlassian Support. An Atlassian Support Engineer will review the post and respond on this thread within 2 business days. Also never share personal details (email id etc) in any online forum

Hi @María José Cascales Gálvez , Welcome to the community !! Go to your jira admin settings --> Apps (direct url: https://<yourDomain>.atlassian.net/plugins/servlet/upm) and see what is the proper app name for checklist. Now got to https://marketplace.atlassian.com/ search for the app and go to app page -->Support section.…