Rilwan Ahmed Community Champion

Hi @Jamie Carey , Welcome to the community !! 1. Service Project Customer - Portal Access will grant reporter and users in project participants filed the required access from customer portal. Service Project Customer - Portal Access defines what the customers can do from the portal view. They don't have access to Atlassian…

Hi @Ch Vamsi Krishna , Welcome to the community !! 1. What do you exactly mean by sheets ? 2. If you are looking to merge tickets from project B to project A, then you can use "Move" issues of Bulk Edit If you need all fields, then add the missing fields to project A screens and then do the bulk move from project B. 

Hi @Dwight Holman , Are you planning to continue using Server (or Data Center)? Why? -- Yes, it is easy. * You just need to upgrade your license from Server to Data Centre. No any data migration required. * No need to worry about the plugins (add-ons) if they are available in cloud or not and their data migration * You…

Hi @Teja , Welcome to the community !! Below links are a good startup guide created by Atlassian. You can go through them Jira products Overview: https://www.atlassian.com/software/jira/guides/getting-started/overview Jira cloud admin guide: https://support.atlassian.com/jira-cloud-administration/resources/ Jira DataCentre…

Hi @Alex Völker Welcome to the community ! You can cancel the deletion before the 14-day grace period is over. If 14 days is not over yet, then to cancel a deletion: * Try to log in to your account at https://id.atlassian.com/ * You’ll get a screen with information about the status of your account and a button to cancel…

@liusu You had selected cloud in your tags. So had to suggest cloud options. Glad that you could find a solution. Please accept the answer if it resolved your query.

Hi @liusu , Regular expression check is a in-built validator in Jira Cloud. 1. Are you using Jira cloud instance or Server/Data Centre ? 2. If Jira cloud, this validator is available only in company managed projects, not in team managed projects 3. In team managed project workflow, you have "Check an Issues field" rule,…

Hi @liusu , You can do it by adding Regular Expression Check validator for Create Step in your workflow. i.e. From admin menu --> Issues --> Workflow Edit the required workflow in diagram mode and click on Create trnasition Add validator "Regular Expression Check", select your field in "Field to validate:" and add value of…

Hi All, 1. Please check Chrome and see if there are any available updates. Re-install Chrome completely if an update doesn't resolve it. 2. Restart your laptop and check if it resolves the issue. 3. Enable safe mode in jira and recheck. If issue is solved, then it could be one of the plugins causing the issue. You need to…

Hi All, I am been using JSM (server) for 5+ years now. Recently I started using the JSM free cloud version to check how different it is when compared to server/DC. We use JSM for our IT helpdesk purpose and for ITIL related stuffs like Incident Management, Problem Management, Change managements. We have also integrated…

Hi @강준모 @hoa.tran son.huynh@sioux.asia. , I see there is an active incident in confluence. You can find the details in https://status.atlassian.com/ https://confluence.status.atlassian.com/

Hi @sunzukai , Welcome to the community. I see there is an active incident in confluence. You can find the details in https://status.atlassian.com/ https://confluence.status.atlassian.com/

Hi @Marielle Olitoquit @hoa.tran , Welcome to the community ! I see there is an active incident in confluence. You can find the details in https://status.atlassian.com/ https://confluence.status.atlassian.com/

Hi @Kevin Parenteau , Please accept the answer, it could be helpful for other users with similar problem/concerns. 

@Kevin Parenteau , Could not find any solution for this. HTML macro is also disabled in confluence cloud. I could see one suggestion request with the same requirement. https://jira.atlassian.com/browse/CONFCLOUD-24939 

@licher , Please contact the support in https://support.atlassian.com/ If you cant find right option, then select What can we help you with? == My Account Select a topic == Others. 

Hi @Marta Mita , Yes, you can create more groups. One user can be part of many groups as well. 

Hi @Marta Mita , Welcome to the community !! You need to make some changes to work as you expect. You should be jira site admin for this change * Go to admin menu --> User management --> Groups Create groups like IT Hardware, IT Software etc and add users to it. * Go to Admin --> issues --> Custom field and create a group…

Hi @AlexandraK , Even I don't know what is the use of it. I see one suggestion ticket to make it available for jira tickets. https://jira.atlassian.com/browse/JPOSERVER-2067 similar question in https://community.atlassian.com/t5/Jira-Software-questions/What-are-Teams-in-Jira-Software-for-And-how-can-i-use-them/qaq-p/1295289

@v_tm Page loading Issue is only with you or for other users as well ? If its only for you, restart your PC/Laptop and check again. Also when you reproduce the issue, check the browser developer tools --> Network tab and Console. See if any errors. 

I also suggest to open a ticket with Atlassian Support as informed by @Joseph Chung Yin Open https://support.atlassian.com/contact/#/ * Select What can we help you with? = Technical issues and bugs * Which product is this for? = Jira Service management from the right column * Enter your SEN number.…

Hi @David Wilson , Welcome to the community ! You can try with free Atlassian cloud instance of Jira service management. Upgrade to paid plans when required. Go to https://www.atlassian.com/ --> click on "Try now" and then select Jira service management (click Try cloud) With a service project, you can easily receive,…

hi @licher , Welcome to the community ! Please log out from https://www.atlassian.com/ , login back and retry the process. If still issue occurs, please contact the support in https://support.atlassian.com/ 

Hi @v_tm , * Are you facing the issue in different browsers and in incognito mode as well ? * disable only the upgraded plugins and check issue exists. If yes, enable safe mode and check if issue still exists. * Restart jira once again after deleting the cache. i.e.* Shut down JIRA * Delete the following hidden plugin…

Hi @Chris Hankey , Welcome to the community ! Please try below steps and let me know how it goes 1. Empty browser cache and hard reload * Close all opened browser tabs and windows. * Open new window * Right click on blank page → Click Inspect * In the main page, left click reload sign (do not leave the press until 3…

Hi @AlexandraK , You can manage teams from main Menu --> People --> start a team. 

Hi @Kevin Parenteau , Welcome to the community. Add/Delete comments can be managed by space admins in space settings --> Space Permissions. But, as you are in confluence free plan, you can't change the space permissions.

Hi @Kathryn Reddie , Users with 'Admin' permissions in a space, or users with the System Administrator global permission can remove restrictions from pages, even if the page restriction prevents them from viewing the page. Go to Space Administration --> permissions --> Restricted Pages tab

@Jørgen Sandtorv , Keep me posted on the updates. Also please accept the answer if you find it useful.