Rilwan Ahmed Community Champion

Hi @[deleted] , Welcome to the community !! What is the JQL you use to get the data ? We have two functions to get breached data project = ABC and "Time to first response" = everBreached() filters out issues that have failed to meet their target goal project = ABC and "Time to first response" = Breached() filters out…

Hi @Donna Annetta , Welcome to the community !! * If you were editing previously saved page, and you just clicked on "Close" button on the page and not "Publish", then when you click the edit page again, you can find the last added contents of the page. * If you were working on a new page which was not saved before and you…

Hi @Tomasz Bis , I see you are not using a correct format in JQL. not making use of ( ) while using AND/OR keywords. 1. project = ISD AND summary ~ "Amzorders low compared to salesholding" AND status not in (done, completed) OR summary ~ "[Platforms P1]" OR summary ~ "[Monitor Alert] [P1] Triggered: No response" AND status…

Hi @Tomasz Bis Imagining your existing JQL is project = ISD AND issuetype = "Email request" AND (Status = Open OR Reporter = XYZ) Then the expected JQL would be project = ISD AND issuetype = "Email request" AND (Status != Open OR Reporter != XYZ) Make use of ( ) appropriately. If you can give your full JQL and exact…

Hi @Adam , We do perform similar tasks like what you mentioned. Basically what all we do is * Use macro in a new page and add content to it and save. Click Edit page and refresh page. We see logs and browser console to see if there is any errors meantime. We check if macro is working as expected. * Add macro is different…

@Panji Gautama 1. Is the issue only with you or for users? 2. Is the issue only for a project sub-tasks OR for all other project sub-tasks too? 3. Did you try in incognito mode window or by clearing cache and relogin?

Hi @Cira Zhao , Welcome to the community !! You can make use of Status properties like jira.issue.editable - false jira.permission.comment.denied - true or leave empty To disable edits and comments at the Workflow level, you can follow the steps outlined below: Edit the workflow that will be restricted; (more details…

@Panji Gautama Can you please check if there is any validator in the sub-task workflow ? And all the required fields are present on the create screen for sub-task issue type and filled while creating ticket ?

Hi @Cory Timm , Welcome to the community !! * If you are upgrading your old confluence instance with a expired license, then it will not work. You need a renewed license to upgrade confluence. * If its a fresh install, make sure you deleted all the previous contents from your local machine including DB and do a new…

Hi @Panji Gautama , Welcome to the community !! * Issue appears for all users and all for projects ? * Can you please check if there is any validator in the sub-task workflow ? And all the required fields are present on the create screen for sub-task issue type and filled while creating ticket * If this is something with…

Please accept the answer if this resolved your query. 

Link to manage permissions in Jira Server/Dat center https://confluence.atlassian.com/adminjiraserver073/managing-project-permissions-861253293.html

Hi @Christy Small , Team managed project roles are different from that of Company managed project. You need to add the required users to Members project role to grant them access to assign issues and Assignable user permissions. i.e. Go to project settings --> Access --> Add people More details explained…

Hi @Santosh Prajapati , Its a free app as of now. you can check the details in https://marketplace.atlassian.com/apps/1222051/status-time-free?hosting=cloud&tab=overview More details about the add-on is found in https://bloompeak.atlassian.net/wiki/spaces/DOC/pages/1620902282/Status+Time+Free+App 

Hi @Thomas Morcinek , 1. Use Database query as mentioned in https://confluence.atlassian.com/confkb/how-to-find-the-number-of-pages-blogposts-and-attachments-in-a-space-720636388.html 2. If you don't have access to DB, I have a workaround. Not a good solution and may not fully as you expect. Go to your space home page-->…

Hi @Oliver Seitz , If you are a site admin in your confluence, then go to settings --> General configuration --> space permissions Search for the required space and click Manage permissions/Recover permissions. This will grant you the space admin access.

Hi @Ricardo Martinez Check these add-ons * https://marketplace.atlassian.com/apps/292/jira-misc-workflow-extensions-jmwe?hosting=cloud&tab=overview They have email Post function which can be added in workflow * https://marketplace.atlassian.com/apps/4977/email-this-issue?hosting=cloud&tab=overview They have Send Manual…

Hi @Lee Street , If you don't use keyword "Project" in your JQL, jira will search for all projects. Example: 1. project = ABC and issuetype = Task: This will search for all Task in ABC project 2. issuetype = Task: This will search for all Ticket type Task in your whole jira instance irrespective of project. 

@Sunilkumar k Did you try the steps as I said. This can be useful for examples like country --> State Example: You select India, you get Delhi, UP, Karnataka etc You select USA, you get NewYork, Washington etc

Hi @Ahmad Irfaan Hibatullah , Did you try to open page and click "Edit" and recheck if the unsaved content exists or not? Also I could not find "PlantUML for Confluence" add-on for cloud instances. Is your confluence a cloud instance? Cloud instance will have Atlassian.net in the url.…

You mean to deleted the plantuml Add-ON or you closed the page? Can you please share the screenshots of what you have done. Also let me know Which plantuml add on are you using ?

Hi @Ahmad Irfaan Hibatullah , Welcome to the community !! If you have clicked "Close" without publishing the page, then just click on "Edit" page again. Your unsaved changes should be present. 

Hi @sjara , Welcome to the community !! Go to your project -> Project settings --> automation --> Create Rule Select Scheduled from issue triggers and select the days when you want the rule to be run and select the time and click Save In add component section, select New action --> Create Issue --> Select the project,…

Hi @Yair , You cannot grant access to boards/jira view for users without license. Reporters by default will have access to their tickets from customer portal even if they don't have license. You can also share tickets to any users using "Share' button on the ticket in customer portal or adding user in "Request participant"…

Hi @Sunilkumar k , Jira cloud has a custom field type "Select List(Cascading)". You can create the required field and sub-values for them and add it to the required screens. Got to Admin settings --> Issues --> Custom field --> Add field --> Select "Select List(Cascading)" Once the field is created, in the custom fields…

Hi @Reşat Gürsöz , Welcome to the community !! If you’ve scheduled your account for deletion, you can cancel the deletion before the 14-day grace period is over. To cancel a deletion: * Try to log in to your account at https://id.atlassian.com/. * You’ll get a screen with information about the status of your account and a…

Hi @K Ali , Welcome to the community !! Please go through the workflow, look for all statuses that have the same rule twice, example to update the same issue field. You can find the rules by clicking on each transition and then, delete the duplicated one. 

Hi @Matin Shaikh , Welcome to the community !! I found a workaround: When you are copying a page and before saving the page, click on the drawio macro section and click on Duplicate. This allows you to create a copy of diagram and rename. You can delete the old one.

Tickets can be viewed by customers in the portal only if they are part of reporter or Request participants field (or any user field added in the screen like approvers). 

Please let me know where are you checking ( (any url or directory path) for "Volume of calls" ?