Rilwan Ahmed Community Champion

Hi @Andrey Konakov , Welcome to the community !! 

Hi @Alejandro Rubio Rubio , If you setup as I described in my previous comment, the notification email will be sent only to the user who is added to the approver field. i.e. It will be dynamic.

Thanks for sharing. 

Hi @Muhammad Moazzam Hassan , Welcome to the community !! There is a system field "Request Participant" in Jira service management which can be used by customers to share/add required users while creating ticket or in different stages. You can grant customers the access to share tickets from JSM Project settings -->…

Hi @ziqiang_jiang , Welcome to the community !! As per the logs shared, this seems to problem with the network layer. I would suggest delete the app links created in both sides, restart both applications and retry. If still the issue exists, please follow the troubleshoot steps mentioned…

Hi @Alejandro Rubio Rubio , Welcome to the community !! In your Jira service management, set Approval step as mentioned in https://support.atlassian.com/jira-service-management-cloud/docs/set-up-approvals/ Once this setup is done, go to your project settings --> Customer notifications --> Edit Approval required. Add only…

Hi, Even my company uses Confluence as a tool for content collaboration between teams and customers. We also use confluence for all Product documentations. i.e. All the product related documents are updated in our confluence. Customers with access can view it directly and customers without access are given the exported PDF…

Hi @PF , Please make sure network ports are opening between mail server(azure cloud) and Jira server. Then you can follow steps described in https://confluence.atlassian.com/adminjiraserver/configuring-an-smtp-mail-server-to-send-notifications-947184044.html 

Hi @Mark M. Zander , Welcome to the community !!

Hi @Birger Bechmann , If you want to move tickets from one project to another project, please make use of Bulk edit as described in https://support.atlassian.com/jira-work-management/docs/edit-multiple-issues-at-the-same-time/ Please make sure you have move ticket permission in source project and Create ticket permission…

Hi @Saqib Dar , Please check if this works. Go to your project settings --> Permission scheme. Add Group custom field to the Assignable user permission. Remove any other values in it. Please note: If the project is using shared permission scheme, then copy the scheme and make above changes to the copied scheme. Then map it…

Hi @Cor Zijlstra , If you have found a vulnerability, please report it in https://www.atlassian.com/trust/security/report-a-vulnerability If you are looking for support, then please raise a ticket in https://support.atlassian.com/contact/#/

Hi @Kathrin , You cannot achieve the desired search using standard features on Jira. You need to look for an app in the marketplace. 

Screenshot of the event: The chapter name: Kuala Lumpur The event name: Introduction to Jira Product Discovery (Virtual event)

Hi @Shaik Thaheer , For first question * Create required groups like L1 Support, L2 Support etc. * Create a single group picker field and name it like Assignee group and map it to the project screens. Also add the group picker field in the project notification scheme events like Issue assigned, Issue updated etc. * Create…

@Rasajna Meka Yes. Move issue permission allows people to move an issue to another project or service project on your Jira site, or to change the issue to a different issue type (making the issue follow a different workflow). This permission requires the Create issues permission in the target project or service desk to be…

Hi @Sakina , If you think you have enough skills, its better you take up the Atlassian certifications. Also there are many products by Atlassian and you can start exploring each of them. I would suggest start with Jira service Management. 

Hi @Rasajna Meka , Go to your project settings --> Permission. Add the required users to "Move Issues" permission. Please note: * If the permission scheme is shared with other projects, changes in your project will be applied to shared projects. In that case, better you create a copy of existing permission, map it to your…

Hi @Ananth Arumugam , Welcome to the community !! For aby access, you need to contact your local jira admin in your organization. Community members will not have the access to your jira. 

Hi @tyamaguchi , Go to your project settings --> Email Request. Click on View logs. This will show the emails which was received by the account and if the email is processed or not. If the email is not listed here, then it seems the email did not reach the destination. 

We also use Stagil assets plugins in our JSM server

Hi @Devendar Gangapuram , https://marketplace.atlassian.com/apps/1211836/automation-for-jira-server-lite?tab=overview&hosting=server is for Server and https://marketplace.atlassian.com/apps/1215460/automation-for-jira?tab=overview&hosting=datacenter is for Data center versions Please note: Security level will be displayed…

Hi @Леонід Государський , Welcome to the community !! There is already a request to add Ukrainian language but there is No ETA. You can vote for the ticket https://jira.atlassian.com/browse/I18N-3273 and https://jira.atlassian.com/browse/JRACLOUD-70074 

Hi @Devendar Gangapuram , You cannot compare field values in security scheme. Once the security scheme is mapped to project, manually you need to update required security levels to the tickets based on the environment field value . If you have Jira automation plugin, then you can try the automation rule to update the…

Hi @Saqib Dar , Hope these links help you Best practices Getting started Asset and configuration management in Jira Service Management

Hi @Katerina Moucha , Go to your JSM project settings --> Customer notification. You can find the customer invited template. Modify it as per your requirement. Direct url will be https://<baseURL>/jira/servicedesk/projects/<PROJECTKEY>/settings/customer-notifications

I have created a confluence page with my experiences so that my colleagues feel comfortable in the office. Sharing a part of it here. 

Supportive colleagues. They always tell "We understand" :)

Hi @Dmitry , I have no idea which plugin would cause the issue. As said earlier, please reproduce the issue, collect the support zip and contact the Atlassian support. 

Hi @Dmitry , Please enter plugin safe mode and check if issue still exists. If yes, please contact Atlassian support in https://support.atlassian.com/contact/ If no, enable one by one plugin and check if the issue is reproduced or not. Instead of enabling safe mode, you can check add-ons audit log, disable recently…