Rilwan Ahmed

Hi @Merve Bilgin , "Company Name" is a select list field or is it something else ?

in edit field automatically Comment by Rilwan Ahmed July 2023

Hi @Sebastian Olscher , Welcome to the community !! Please go to Project settings --> Customer Notification and see what all is enabled. Please note: Only comments added using "Reply to Customer" will send notification to customers.

in Comments are not sent as email Comment by Rilwan Ahmed July 2023

Hi @DJ , * Is the issue for only one ticket or for all tickets ? * Is the issue for only one ticket type or for all ticket types where Fix version is used ? * Do the ticket have any value setup for Fix versions field ? * Is the field added in View screen of the ticket type ? Assuming the " Fix Version" field is having a…

in Fix Version field disappears when transitioning to Done Comment by Rilwan Ahmed July 2023

Hi @Leo , For customers to be able to find other users and customers from the project, it’s necessary to change the “Customer permissions”. Please, go to Project settings > Customer permissions > Who can customers share requests with? Please, select “Any customer or organization, by searching in this project” > Save.

in Permission for User to ad every User as an Approver in a request type Comment by Rilwan Ahmed July 2023

@mgouirand You can make use of If and Then conditions in Automation rule. Sample Screenshot:

in How to have the field name on a custom notification Comment by Rilwan Ahmed July 2023

Hi @Mouna Hammoudi , There is no concept of Read Only or Read Write in jira projects. All you have to do is, change permissions in permission schemes. "Browse permission" grants users Read-Only access. To edit, transition, assign, watch etc. tickets, you need to update the scheme accordingly. To know more about the…

in How to check that a project is read only in jira Comment by Rilwan Ahmed July 2023

Hi @Mouna Hammoudi , You can use JQL as below Project = "ABC" and issuetype = Fix and issueLinkType = "resolves" Please accept the answer if its resolves your query.

in Write JQL to find an issue that has subissues Comment by Rilwan Ahmed July 2023

Hi @Mouna Hammoudi , There is NO download logo option. Please use workaround as mentioned by @Nic Brough -Adaptavist- in this question OR by me in https://community.atlassian.com/t5/Removed-Posts/How-to-download-the-logo-for-a-given-space-on-Confluence/td-p/2423951 Please note: To change a space's logo in confluence…

in Hkow to access Space Icon Comment by Rilwan Ahmed July 2023

Hi @Tran Van Huu , Please accept the answer. Users with similar query will find it helpful. To know more about smart values, please go through each section in https://support.atlassian.com/cloud-automation/docs/smart-values-in-jira-automation/.

in Can we use Automation rule to notify user about ticket with the URL Comment by Rilwan Ahmed July 2023

Hi @Mouna Hammoudi , Go to Space settings --> Permissions Select only the required groups/Individual for Pages Add/Delete section. Uncheck this option for all others.

in only allow admins to create pages in a given space in confluence Comment by Rilwan Ahmed July 2023

Hi @mgouirand , I was not able to get any functions to get the custom field name. As the value for custom field name doe snot change, is it not OK to just add field name in the rule itself ? i.e. Hardcode Example: Update "Approvers" from {{issue.Approver2}} to {{issue.Approver3}} Note: Approver, Approver2 and Approver3 are…

in How to have the field name on a custom notification Comment by Rilwan Ahmed July 2023

Hi @Shikha Verma , * Run 2 JQLs in ID project --> Bulk edit --> Move existing tickets to required Issue types.* project = ID and type =Task * project = ID and type = "Ask a Question" * You should map the copied and modified scheme to the ID project.

in Remove two issue types from ID project without affecting ED project Comment by Rilwan Ahmed July 2023

Hi @Mohammad RahmaniNasab , I would request you to try in your test instance, check for any issues/problems and then do changes in production. You may want to update the application links to remap to the new url.

in Jira Datacenter migration (only changing url) Comment by Rilwan Ahmed July 2023

Hi @Austin Lehdonvirta , Please use JQL "updated <= -5d". This will list all tickets updated todays date - 5days. Or you can also use "updated <= startOfDay(-5d)"

in how to set JQL filter to check it is over 5 days from last update date Comment by Rilwan Ahmed July 2023

Hi @Tran Van Huu , Yes, you can do it using below key words. * {{issue.url}} - Returns the URL of the issue. * {{issue.url.customer}} - Returns the customer portal URL (for Jira Service Management requests)

in Can we use Automation rule to notify user about ticket with the URL Comment by Rilwan Ahmed July 2023

Hi @Mohammad RahmaniNasab , This is not done from UI. You need to contact your server (windows/Linux) admins to change the url. After the URL is setup in backend, you need to modify the jira base URL as described below: To configure the base URL: * In the upper-right corner of the screen, select Administration > System. *…

in Jira Datacenter migration (only changing url) Comment by Rilwan Ahmed July 2023

Hi @mgouirand "I have no value at all." - Do you mean the field you want is not having any values in it ? Please share the screenshot of your automation rule and a sample ticket with the field for further assistance.

in How to have the field name on a custom notification Comment by Rilwan Ahmed July 2023

Hi @mgouirand , Use smart value "{{issue.Custom fieldname}}". Let me know if this works. In the example below, we have a custom field called Team Leader, and the value of the field is currently Alana Grant. <strong>{{issue.Team Leader}} </strong>returns Alana Grant More details about smart values are…

in How to have the field name on a custom notification Comment by Rilwan Ahmed July 2023

Hi @Ong Peik Li , Welcome to the community !! 1. Jira Cloud does not support automated backups. Currently, you can perform data-only backups (which exclude attachments, avatars, and logos) at any time. When you create a backup that includes attachments, avatars, and logos, you will need to wait 48 hours from the last time…

in Backup Comment by Rilwan Ahmed July 2023

Hi @Genta Wibowo , Old data will be present. More details in https://confluence.atlassian.com/confkb/what-happens-when-uninstalling-and-re-installing-marketplace-apps-in-confluence-cloud-1114819018.html

in Uninstalling apps Comment by Rilwan Ahmed July 2023

Hi @davidbarajas , Welcome to the community !! Currently it is not possible for a user that is not a Jira admin/project admin to remove themselves entirely from a project (such as unassigning all issues currently assigned to a single user, and removing a single user from notification schemes, and removing that user as a…

in Held Hostage!! Help! Comment by Rilwan Ahmed July 2023

Hi @Anil , Please accept the answer. Users with similar query will find it helpful.

in One of the User unable to see the newly added custom fields in old issues Comment by Rilwan Ahmed July 2023

Hi @Anil , Please ask user to open ticket in edit mode. In the new screen opened, please ask user to check the fields under Configure fields section. Sample screenshot attached

in One of the User unable to see the newly added custom fields in old issues Comment by Rilwan Ahmed July 2023

Hi @hayley.kluin , Welcome to the community !! This seems not fake. Similar query was raised in https://community.atlassian.com/t5/Jira-questions/noreply-am-atlassian-com/qaq-p/1172085. I have also asked Atlassian team to look into this query. Please wait for their response.

in Is this a actual email? Comment by Rilwan Ahmed July 2023

Hi @Anil , Custom fields will display in a ticket only if it has any value. When new field is created, obviously the old tickets will not have any value in the field. Open the old ticket, click Edit and update the field with required values. Please note: Field should be present in issue type edit screen

in One of the User unable to see the newly added custom fields in old issues Comment by Rilwan Ahmed July 2023

Hi @Mike Rink -Seibert Products- , Is the new feature rolling out only for Cloud or we will have for Data Centre as well ?

in Feature announcement: dark mode in draw.io Comment by Rilwan Ahmed July 2023

Hi, Regrading "You don't have permission to access this service project" in mail log, please follow below steps. The best way to avoid this type of error is to open the project to anyone with an account on the site to create tickets and for that, it's necessary to change the customer permissions. i.e. Go to Service Project…

in User service request is not seen in the queue. Comment by Rilwan Ahmed July 2023

Hi @Stuart Daniels , If you know the reporter, then run JQL and see is the assignee field is empty or not. Reporter = ABC_user

in User service request is not seen in the queue. Comment by Rilwan Ahmed July 2023

Hi @Shikha Verma , Please follow below steps to remove issue types * Go to Admin settings --> Issues --> Issue type schemes * Check which Issue type schemes is used in ID project * Click on Action menu (3 dots) against it and click copy * Add a name to the scheme (Example: ID Issue type Scheme) * Drag unwanted issue types…

in Remove two issue types from ID project without affecting ED project Comment by Rilwan Ahmed July 2023

:)

in Creator field not showing on issue view Comment by Rilwan Ahmed July 2023

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