Rilwan Ahmed Community Champion

Hi @David Martínez López , Check these apps https://marketplace.atlassian.com/apps/1220300/theme-extension-for-jira-service-management?hosting=cloud&tab=overview https://marketplace.atlassian.com/apps/1218481/refined-sites-for-jsm-theme-itsm-hr-help-service-desks?hosting=cloud&tab=overview

Hi @Gerald Preissler , Atlassian apps and sites don't have fixed individual IP addresses. Instead, they use defined ranges of IP addresses. You should allowlist these IP ranges to maintain access to Atlassian cloud apps and sites. More details…

Hi @Patryk Kanarkiewicz , Welcome to the community !! You can make use of "Assigned to me" gadget in the dashboard. This will display all the Jira tickets assigned to you and whose resolution is empty or not set. Please note: This gadget will only display the Jira tickets assigned to you from the Company managed spaces and…

Hi @oepa , If you are a billing admin, go to https://bitbucket.org/<yourworkspace>/workspace/overview/ Click on settings icon on the right top --> Billing management Here you will find Change plan and option to cancel your subscription. Basically this routes to https://admin.atlassian.com/billing 

Hi @Bernard Van Heuverswyn , If you are Premium OR Enterprise customer, then it should be possible. See the steps described here. 

Hi @Antony Vijay , You can use permisison property Which will allow edit permisison only to given group or role. It is not possible to restrict edit permissions to a specific field only for a group/role using only native Jira workflow properties. jira.permission.edit.group = group_id jira.permission.edit.projectrole =…

Hi @Antony Vijay , * Permissions to Assets are granted based on Asset roles and not project roles. You need to add required users to group and then map it to required Asset roles. https://support.atlassian.com/assets/docs/add-users-or-groups-to-an-object-schema-role/ Workaround: For example, if you have a project key named…

Hi @Bernard Van Heuverswyn , "Search for Information" is a search bar which helps Customers to look for a required request type instead of navigating for each projects in the Jira portal. At present, only Premium and Enterprise JSM sites have ability to hide/remove it. More details…

@Michelle Kirk , Delegation is not a Jira inbuilt feature. You need to look for an app in the marketplace. https://marketplace.atlassian.com/search?query=delegation&product=jira-service-management&hosting=cloud

Hi @Jolyne Marcato , Atlassian blocks the deletion of personal data for primary billing contacts and primary technical contacts to ensure that customers can maintain a business relationship without losing access. If you’re an individual user who’s also the primary technical or billing contact for a site and you want to…

Hi @Michelle Kirk , This can be done using automation rule by defining the list of users and selecting the different methods like round-robin, balanced-workload or random. Sample rule attached for your reference.

Hi @Parag Shah , I have a workaround. Check if its feasible for you. For each version, create a Jira ticket and make the version release date as ticket's Due date. You can also add some labels to each tickets (example: Release-dates) Based on this data, you can create an scheduled automation rule to check for due date and…

My best learning course was "Dragon Slayer Quests" - Which helped me install and learn Jira in my beginning days as a jira admin (around 2015-16).

Hi @GuiF This was fixed by Atlassian. They have commented in your support ticket CA-3916120

Hi @GuiF , I have requested Atlassian Support and help will be provided at the earliest. 

Hi @Mateusz Lewandowski , Add the property without the quotes "" and then restart the application Example: additionalJvmArgs: - -Dcom.sun.management.jmxremote - -Dcom.sun.management.jmxremote.port=8099<br><span> - </span><span>-Datlassian.recovery.password=<strong>abcd1234</strong></span><br> You can refer below link on…

Hi @Mariusz Piotrowski , You need to set the script root property and then you can edit from Console. Creating a new script root You may want to create a new script root that points to a place where you have previously set up scripts. For example, if you want to add /usr/opt/scripts as a new script root, you need a new…

Hi @Oğuzhan Sert , Welcome to the community !! Before you can delete an organization, You must complete the following steps * Atlassian recommends you back up any data that you want to keep. * Cancel all product subscriptions for each site in your organization. * Remove all domains and apps from your site. For some apps…

Hi @Mateusz Lewandowski , An unique recovery admin username is created when you activate recovery mode. You need to that username and your password added in the property file. You can find the username in atlassian-confluence-security.log file. Tt will be something like below in the log file. Recovery admin username:…

Hi @MHB , To reactivate a subscription: * Go to admin.atlassian.com/billing. Select your billing account if you have more than one. * On the Subscriptions page, select the Inactive tab. * Find the subscription you’re looking for and select Reactivate. * Review your subscription details and select Continue. * Review your…

Hi @AutomationSyncUser , Even i faced same problem when I tried. Seems it is not yet rolled to our sites. Some details in https://community.atlassian.com/forums/Jira-Service-Management-articles/Assets-is-now-part-of-Service-Collection-Standard/ba-p/3175576 

Hi @Klo Res , Each organization has its own process and flow. You need to get in touch with your leads/manager to know the process.

Hi @Dikshita Sanjay Kasare , You can find the pricing details here For any billing and licensing queries, you can contact Atlassian support directly in https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/

Hi @Alisa , You can change the Project lead under Users and roles --> Edit Defaults https://<your-domain-url>/plugins/servlet/project-config/<PROJECTKEY/roles You should start typing the name in the field and then the option will be displayed.…

Hi @Admin , To cancel a subscription for an app: * Go to admin.atlassian.com/billing. Select your billing account if you have more than one. * Select Subscriptions, find the subscription you want to cancel, and select Manage. * Select more actions --> Cancel subscription, then review and confirm your cancellation. If you…

Hi @Alisa , Go to admin settings --> user management --> User directories Click Test against the AD directory and enter one of the username from the list of users that were ignored. If the Test retrieve user is not succeeded, then Review the User Directory configuration in Jira to identify the LDAP filter being applied. If…

Hi @Andrew Carnahan , I suggest yo to try in a incognito window or a totally different browser (chrome/Firefox/edge etc). When you are redirected to https://home.atlassian.com/, click on Bitbucket icon on the home page. This will redirect to https://bitbucket.org/<yourname>/ you can find the repos in it. 

Hi @Aysha Hussain , Welcome to the community !! I suggest create a support request from https://support.atlassian.com/contact/?postauth=true#/ 

Hi @Malcolm , Welcome to the community !! I suggest create a support request from https://support.atlassian.com/contact/?postauth=true#/ 

Hi @Carsten Wegner , My suggestion was same as @Anna Mitina _Stiltsoft_ :)