Rilwan Ahmed Community Champion

Hi @Kerstin Müllner , I checked page and space export to PDF in my instance (Atlassian Cloud) and it worked. Are you sure you are using Atlassian cloud confluence (your url will be xxxx.atlassian.net if its cloud) Does your pages have any macro from the marketplace (not Atlassian inbuilt) ? If yes, disable them and try…

Hi @morozov , Welcome to the community !! https://confluence.atlassian.com/jirakb/user-mentions-are-not-working-as-expected-in-jira-server-289277743.html some issues and solutions are mentioned here. Better to open a ticket and check if the user has the access to the ticket first 

Hi @Mohssine , Welcome to the community !! This is possible in inbuilt Jira automations. Go to project settings --> Automation --> Create Rule as follows When: Select the required action IF: JQL condition. Give the required JQL condition to match what tickets needs the modification THEN: Edit Issue. Here select the Issue…

Hi @Saul Eduardo Valdovinos González , Welcome to the community !! Customer can see tickets in 3 conditions * Customer is a reporter * Ticket is shared with customer (Added in Request participant field) * Ticket is shared with the Organization and customer is part of it. 

Hi @Ahmed Mamdouh , Welcome to the community !! Please ask your security team to reconfirm if you are affected by any malware Same issue was reported by other users last year 1. https://community.atlassian.com/t5/Confluence-questions/Upgrade-fails-with-quot-1-locked-quot/qaq-p/2048149…

Hi, I have a workaround: * Create a new group picker custom field and name it as "Assignee group" * Add this field to the project screens * Add "demand management group" to all the required permissions in project. * For the desired transition, add a post function "Update Issue Custom Field". Select field as "Assignee…

Hi @Xavier , Welcome to the community !! Create project with shared configuration setting isn't available on Free plan. In non free instances, only Jira admins can create projects with a shared configuration. If you are in free plan, only option is to create new project, change schemes to the required ones and delete the…

Hi @Montnic , It is not necessary that administrator has all the access in the project. Please go to project B settings --> Permission scheme and see the permissions. Also when you clone a ticket from project A, the assignee and the reporter are also copied from Project A to B. So these users should also have the…

Hi @alanlu alanlu , Welcome to the community !! If an XML backup is done from one Confluence instance running on one type of database type, and is then imported into another Confluence instance using a different database type, then chances are the import will fail due to incompatible types. Workaround is…

Hi @Montnic , * Check if you the automation user has all the required permissions to create ticket in project B * Check if reporter and assignee in A has all the required permissions (create ticket, browse project, assignable user, Assign issue) in Project B also. 

Hi @Benoit Laforest , Welcome to the community !! You need to contact your windows/Linux admins based on where your jira is installed. The Tomcat logs are present in <Install directory>logs/catalina.out Application logs are present in <home directory>/logs/atlassian-jira.log All the useful log files in Jira are mentioned…

Hi @Vivek Kumar Aggarwal , Welcome to the community !! You can do it. Follow steps below * From your service project, select Project settings , and then Email requests. * Choose your email service provider and follow the prompts to link your account. More details for JSM cloud is…

Hi @Ankit Jain , 100% you can transform your career as Jira administrator. Now that you know how to assign tickets, work on tickets, you should concentrate on how it works from backend. i.e. * How to create a new project * What is workflow and Workflow Schemes * What is Permissions Scheme and "Users and Roles" * What is…

Hi @Arvind , In your Jira Service management project, go to Project settings --> Request types Create the Request type as required by adding fields to the form and mapping it to the Issue types. Now go to Project settings --> Customer permission --> Select Open under "Channel access" --> Click Save Further You can select…

If you are not an confluence admin, then check in your company who is the confluence admin and speak to them.

Hi @Erhan Deniz , Welcome to the community !! * If the unknown person is not from your organization/company, please contact Atlassian support directly in https://support.atlassian.com/contact/ * If you are a confluence admin, go to confluence settings --> Global permissions Check the groups granted access for the…

Hi @Edwin Andrew , Welcome to the community !! In jira cloud, there is an automation action "Create page in Confluence". This will create page in confluence. For page title, you can add smart value "{{issue.summary}}". Unfortunately, you cannot copy ticket description into page body. This is how the rule looks:

Hi @Leanne Viljoen , You can search for any required charts in Atlassian marketplace, use them for 1 month as trial and buy if it satisfies your requirement https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=charts

Hi @alison.perez , * If you need to enforce a particular permission check at any stage in the workflow, all you need to do is to add the jira.permission.* property on the concerned workflow step. Example: * To allow edit only for users in jira-project-managers group Property key: jira.permission.edit.group Property value:…

Hi @arjun varma , 1. Check if outgoing email is enabled https://<YourDomain>.atlassian.net/secure/admin/OutgoingMailServers.jspa 2. Open project settings --> customer notification --> Click edit on any item and send a test email Check all your folders in the outlook/mailbox. If you are still not receiving the email, please…

Hi @arjun varma , Welcome to the community !! By default the JSM customers (reporter, project participants) receive email notifications when status is changed. For this to work, make sure the "Request Type" field in the ticket has some valid values in it. These notifications are sent as part of "Customer-visible status…

If jira and confluence are in same network/Intranet, then no issues. If they are separate, again your network team can allow two side connection between these 2 applications and you are create app links. 

Hi @V MALLIKARJUNA , There is no potential impact. You can install your confluence in intranet OR block internet access. If your user management is connected to any AD, make sure you enable connection only to that application ip. usage of macros: Macros are part of plugins and all are installed inside your application. So…

Hi @Ariya Krishnan , Workaround is mentioned in https://jira.atlassian.com/browse/JRASERVER-71733 Please note: these changes were made in order to limit potential template injection vulnerabilities Some details is in https://community.developer.atlassian.com/t/jira-9-0-has-a-release-candidate/55207/81?page=5

Hi @Luis Villamizar , Welcome to the community !! As per documentation, smarts values can get only <strong>{rule.name}}</strong> - Prints out the name of the running rule<strong>{{rule.actor}}</strong> - Accesses the rule actor user.

yes

Hi @Vera Valshonok , Cons: In case of any modifications in future, you will not know whom to contact/get approval. Workaround: Add approver/ actual owner in rule description Pros: Only owner will get notified when the rule fails. Workaround: Rule fail can still be checked in rule audit log

Hi @BHANU TEJA , You can do it in 2 ways. * For the required workflow transition, add condition "Value Field". You can select the field and value required. When done so, the transition button will be shown on the jira screen only when the custom field has the required value. * For the required workflow transition, add…

Hi @Sajid Ali , Welcome to the community !!

Hi @nagaraju.thelu.nt1 , Welcome to the community and all the best for your certifications.