Rilwan Ahmed Community Champion

@Osama Al-Areky , You can also make use of Screen, Screen schemes and Issue type screen schemes to display the field for required Issue types. 

Hi @Voltaire Taguinod , Welcome to the community !! You could be using a standard trial plan. Go to Admin settings --> Billing Check what is your plan. Click Manage and in next screen, change plan to Free

Hi @gregory_wallace , If you are adding users under "Invite Team", then a license is consumed. It is actually adding a agent to your project. To add customers or Organization, go to Customers in the project left side bar and add them To know who are part of your Project's agent list (licensed users), then go to project…

Hi @Donghua SHEN , Welcome to the community !! Please see if the below steps helps you. Go to your confluence page, click o action menu (3 dots) --> attachments and upload your excel file. Once the file is uploaded, click edit on the page, add "Excel" macro and select the uploaded excel file and save the macro and then…

Hi @Alexandre Nietupski , JSM free will have * Up to 3 agents * Unlimited customers * 2 GB file storage * 100 email notifications per day https://www.atlassian.com/software/jira/service-management/pricing

Hi @Laxman Prasad Kuppili Welcome to the community !! * You must have the 'Manage Group Filter Subscriptions' global permission. * Be aware that the emailed filter results will be specific to each recipient. For example, if the filter uses the currentUser() function, the search results will be evaluated with the recipient…

Hi @Kishor Mudhili , Any user who is part of projects service desk team will be able to view the ticket in any status. Regards to the queue, create a new queue where only tickets which are in approved status is displayed. You can use JQL as this "project = ABC and status = Approved" in the queue.

Hi @Radu Ichim , May be there is a mistake in mapping. In the csv file, use only Issue key, summary and the required fields only and uncheck "Use an existing configuration file". In the next screens, select the required project for mapping and do the column --> Field mappings manually. For example: If you want to update…

Hi @Sergio M. Gard , In a company managed project, board is available to all users who can view the saved filter on which the board is based. Note that they'll also need Browse project permission for the project(s) whose issues are shown on the board. To share a board with different people, you'll need to either edit the…

Hi @Isabel Fonseca , * Check if you are removed from the role which was granted to you. * Check if the license of the plugin is expired or plugin was upgraded. Old versions were free and now it is paid. * Check if the user switcher plugin is compatible with your Jira version. All the above mentioned checks can be done by…

Hi @JIRA ADMIN , Welcome to the community !! If you are a board administrator, then Open the board and go to Configure Board --> Columns. See what status is mapped to Backlog section. Removing the status from it will add new issues to the board. 

Hi @Dewi (Andam D. Maryuni) , Welcome to the community !! To add approval, you need to modify the workflow. i.e. * Go to Project settings --> Workflows. * Click Edit against the required workflow * change the view to Diagram * Click on the "Customer Verification" status in your workflow and select Include approval Step.…

Hi @Soumik Mukherjee , Please refer to the syntax mentioned in https://support.atlassian.com/jira-software-cloud/docs/markdown-and-keyboard-shortcuts/

Hi @Arunajyothi Samala , Only active users will have access to create tickets. That is the reason the rule is failing. In your rule, check if you have option to set "Reporter" field. If yes, you can set it to service user like Jira.automation or any other user user who have access to create ticket in destination project.…

Hi @João Fael , Welcome to the community !! Go to project settings --> Automation --> Create new rule * Select trigger as Scheduled * Select the appropriate time when you need it to be triggered. * Select "Run a JQL search and execute actions for each issue in the query." and enter JQL as "duedate = StartofDay(3d)" * Under…

Hi @Christiaan Joubert _re:solution_ , Welcome to the group

1. Make sure the JQL/Filter used has required tickets in it. 2. Ask your admins to perform the steps mentioned above. 

Hi @David.Pearce , Welcome to the community !! There are few known issues in Export to word/pdf feature. Workarounds mentioned are * install Scroll PDF Exporter for Confluence and use that to export the page. The background cell colors will be included in the PDF. * install Scroll Word Exporter and use that to export the…

Hi @萌恵 小管 , Welcome to the community !! * Did it work previously ? * If you installed the plugin recently, please make sure you have followed below steps Installation & Setup * Download JIRA Charting Plugin from Atlassian Marketplace or directly using your UPM - Installing Marketplace apps. * Create a new custom field,…

Hi @Kerstin Müllner , Please share the screenshots of each steps you do to export to pdf. 

Hi @n0270547 , The left align is for texts inside the table. Select the whole table and then click left align and see if it works. 

Hi @Dave Sweetser , Welcome to the community Before starting the paragraph, use the number list macro from the macro bar. After a paragraph is completed, hit the Enter key from keyboard. It will auto increment the numbers. If you want to sub list, then hit Enter key and hit the Tab key. To change from the sub list to main…

Hi @Michael Simon 1. Check if the confluence server user is active/exists in data center confluence and is licensed in data center i.e. Go to confluence admin settings --> User management. Check user here. 2. Check if the user is having required access on the confluence data center space/page.

Hi @Hannah Eickmeier , Welcome to the community !! Jira Product Discovery is more similar to Jira Service Management’s “per-agent” pricing model meaning you only pay for the number of creators who you choose to give access to on your Atlassian site. You can easily change a creator to a contributor or vice versa at any time…

@morozov * Did you check if the user Valeriia is part of jira-users ? * Comment field is set to Wiki Style Renderer in the projects field configuration ? * Is the outgoing email enabled ? * Try restarting jira * The @mention feature of JIRA is failing to find some users (mostly ones with names starting with the initial…

Hi @Alexander Westergård I have not tried personally. Just try to update Create ticket permission to the required groups only. 

@Chiara Renna * Is the issue only for you or for all your colleagues too? If its for all, contact Atlassian support in https://support.atlassian.com/contact/ * Is the issue for only one ticket ? If the issue is only for you, then * Logout of jira * Close all your jira tabs * Clear all your browser cache * Disable browser…

Hi @Alexander Westergård , You need to modify who needs to be your customer in project 2 (Internal IT). Go to Project settings > Customer permissions to choose who can raise requests in your service desk and who your customers can share requests with. More details…

Hi @Chiara Renna ,' If the issue is during create ticket, then Create the issue first, then only paste the attachment. https://jira.atlassian.com/browse/JRACLOUD-67734

Hi @Dejan Josipovic , Welcome to the community !! By removing customer portal access roles from "Modify reporter" permission in your project permission scheme, field "Raise this request on behalf of" can be hidden from request forms or made available only for required groups/roles.