Rilwan Ahmed Community Champion

Hi @Adria Alonso , You are right. You cannot renew or buy new jira server license. You got 2 options * Buy Data center license: Minimum is 500 user license Academic Data Center subscriptions: Qualified academic institutions receive a 50% discount on all Data Center subscriptions. Community Data Center…

Hi @Albert Manuel , If a customer (non-licensed user) is added to this field - it does not grant him access to the portal issue --> this is how the JSM works. Can you not give access to portal issues (where you don't need a license) to someone from a custom field - user picker field? Do they need a license? --> Yes…

Hi @Alexandra BRIOUDE , * Go to your project settings --> Workflow. * Click Edit against the required workflow where you need to add the restrictions. * Open the workflow in Diagram mode and click on Status (example: Close) * In side window opened, click Properties * In the new window opened, add 2 properties*…

Hi @Kurtis , You can make use of approval step in a workflow. For example: If the ticket is having a transition "Get Manager Approval", you need to add approval step to this status. You can make use of "Approver" or any other user picker fields. When the transition is done, the managers will get email with the particular…

Hi @Amelia Giuliani , Issue is reproduced for me too. There is an active incident. This could be impacting it. You can subscribe to the incident to get the alerts https://status.atlassian.com/

Hi @Yash Pradhan , As you are using AND, the tickets should match each condition. I have simplified your query line by line. Check if the tickets fall under these conditions. ( project in ("Release Deployment Project", "Third Party Release Management ") AND issuetype = "Change Request " AND status not in ("Technical…

Hi @april showalter , You can try making use of Iframe html tag in your website. Please note that Atlassian does not recommend making this change as it would make Confluence vulnerable to clickjacking. https://confluence.atlassian.com/confkb/confluence-page-does-not-display-in-an-iframe-827335781.html Also you may want to…

Hi @Hrithik J , You can raise tickets in https://support.atlassian.com/contact/

Hi @Simone Toccacieli , Welcome to the community !! Are you using Atlassian cloud or Your own server/Data Centre jira ? Atlassian cloud URLs will have xxxx.atlassian.net, if not then it is server/data center. If its server/data center, you need to contact your jira admins and ask them run the query mentioned in the below…

Hi @Steven Cinquegrana , Welcome to the community !! If the texts are formatted in source jira, and you export the tickets and then the import to destination jira without any modification to csv file, the tickets will have same format as in source. Official markdown syntax are mentioned…

Yes, You can also check for project and site admin roles and remove user from there too. 

Hi @Dustin Heggen , Welcome to the community !! The Org admin can add another user and later he can remove the existing person in https://admin.atlassian.com/. Refer https://support.atlassian.com/user-management/docs/give-users-admin-permissions/ for step-by-step guide

Hi @Harold Senzano , Welcome to the community !! "Share with" is actually "Request participant" field. Adding Request Participant field into Request Form in Customer Portal is not supported in JSM cloud. Already there is a suggestion ticket with Atlassian to enable it, unfortunately Atlassian not implemented it. There is a…

Hi @Murat Oz , Ask user to open the Jira customer portal and click on "Requests" --> select the Organization. In the new page opened, user can select what status of the ticket they needs to view.

Hi @shivani shirguppi , Where have you made fields as non mandatory ? Check if the fields are marked as required in field configuration i.e. Go to Project settings --> Fields. Expand the field configuration in required Issue type and see if column "Required" as 'Yes" for any fields. If so, then go to Admin settings -->…

Hi @Serge Calderara , Special characters aren’t stored in the index, which means you can’t search for them. The index only keeps text and numbers, so searching for "<strong>####- This is my issue A</strong>" and "<strong>This is my issue A</strong>" will have the same effect — escaped special characters (xxxx) won’t be…

Hi @Nag Pavan Chilakam , Welcome to the community !! Presently there is no feature to know the hit count. A suggestion was raised with Atlassian team but it was closed https://jira.atlassian.com/browse/JRACLOUD-43986 I believe the voting is the best solution at this point. Because hit count is always not the right count as…

Hi @Serge Calderara , Welcome to the community !! In Jira, the text search does not work based on starting. The ~ operator is used as contains. For example: If the tickets summary is "my first ABCD ticket", the JQL summary ~"ABCD" will find all issues where the summary field contains text that matches ABCD in any position.…

Hi @Ravisekhar.g , You need to modify each projects customer permission to restricted or Open based on the requirement i.e. Go to Project settings --> Customer permission --> Channel access --> set to Restricted. Also in the project view left side bar --> Customers, you can add required customers. More details…

Hi @mark_tsai , Welcome to the community !! After you change a project key, you will need to update board filters, dashboard filter gadgets, and any other global queries with the new key. Updating the filters with new key will enable all the disappeared boards and other settings.…

Hi @Jagadish Rout , Welcome to the community !! For search, the max results is 100. * maxResults is the maximum number of items that a page can return. Each operation can have a different limit for the number of items returned, and these limits may change without notice. To find the maximum number of items that an…

Hi @Tejas Naik , You can find the Atlassian certified partners in https://partnerdirectory.atlassian.com/. They will help you in training and product assistances. 

@Craig Nodwell , Jira to Jira Issue Copy is an Atlassian app and available only for Server

Hi @Christine Pompa , For own changes notification in confluence, go to https://yoursite.atlassian.net/wiki/users/viewmyemailsettings.action -->Edit --> select "Notify on my actions". 

Hi @Lena Sargsyan , You need to enable anonymous access to your site. Giving anonymous users access to your content lets you share content with people who don’t have licensed access to your Confluence site. This means you can let them view and collaborate on content, without having to add them to your license count. Only…

Hi @Muhammad Abubakar , Welcome to the community !! Jira gadgets usually ignore tickets when the Resolution field has the value. Your own query may not have condition to filter our tickets with the Resolution field set. So please compare the tickets whether they have resolution field set or not. 

Hi @Maria Christensson , You are right. Page rename is not shown in page history. There is already a suggestion request with Atlassian. You can vote and watch for the updates. https://jira.atlassian.com/browse/CONFCLOUD-24547

Hi @Krishna M S , Grant another user the Org Admin role and then that user can try removing you. To give someone an organization admin role: * Go to admin.atlassian.com. Select your organization if you have more than one. * Select Directory > Users. * Find a user, then select their avatar or Show details. * From the 3 dot…

Hi @MFR Portal , Welcome to the community !! Raise ticket directly with Atlassian support here: https://support.atlassian.com/contact/. They will assist you. 

Hi @Donghua SHEN , Scroll to the end of the macro section, you can see the different sheets mentioned.