Rilwan Ahmed Community Champion

Hi @Yousuf Al Rawahi The reason could be that the second rule is starting before first is completed. Can you share me the first rule. I will try for a workaround. Meantime, you can try branching More details: https://support.atlassian.com/cloud-automation/docs/jira-automation-branches/#Related-issues

Hi @Yousuf Al Rawahi , Instead of 2 conditions, can you try using "JQL condition" Example JQL: type = Sub-task and summary ~ "Line Manager Tasks"

Welcome to the community @Noah - Devsamurai !!!

Hi @Santhosh Raj , Native jira does not have inbuilt "Time in status" report/gadget/field. It is from the plugin you already have in your jira instance. 

Hi @Niels Broertjes , Welcome to the community !! At present there is no way to know what objects are taking up the most space in Confluence Cloud. Usually it is the attachments which consume the disk spaces and the backup files ( https://<baseURL>.atlassian.net/wiki/plugins/servlet/ondemandbackupmanager/admin) To know the…

Hi @Santhosh Raj , Time in status is not a jira inbuilt field. It is related some add-ons installed on your jira instance. You can go to https://<baseURL>.atlassian.net/plugins/servlet/upm?source=side_nav_manage_addons and check wat add-ons is used. And later go to https://marketplace.atlassian.com/, search for the add-on…

Hi @Jira Admin * You need to use rest api. This will give you list of all labels in the instance. Max results is 1000. https://XXXXt.atlassian.net/rest/api/3/label * If you want project wise labels list, use Labels gadget in your dashboard. 

Hi @Yan Wittmann , Welcome to the community !! Deleted board and Issues cannot be restored. But boards have filter. In case if you remember the filter used in the board, you can create new board and map same filter to it. Or if the board was closed, you can just reopen it. 

Hi @Manos Perisynakis , Welcome to the community !! On the menu bar, there is create button. Click on it and select required project and issue type to create the tickets

Hi @Support Sensei You need to add only required users to the customer permissions. Steps mentioned in https://confluence.atlassian.com/jirakb/limit-jira-service-management-visibility-to-customers-on-portal-779160886.html

If you have experience as jira admin, then you just need to read carefully the question and understand them. Just theory knowledge will not help in passing the exam.

For single project, We cannot create different accesses for different clients.

@Sebastian B Same topics are still relevant. I completed this exam last year. Mainly you should have practical knowledge working as a jira admin in server/data center version. Take sample test and see their explanations. Read the questions correctly before answering. 

Hi, If you have access to delete tickets in the project, open the ticket --> Click on action menu and select delete. Please note: You're permanently deleting this issue, its comments and attachments, and all of its data. It can never be restored.

Hi @Support Sensei , Welcome to the community !! If each customer has different projects, then you can restrict the access from customer permissions section. * Go to Project settings > Customer permissions (OR Project settings > Channels > Customer permissions for Team-managed service projects). * Under Channel Access,…

Hi @Sebastian B , ACP-100 is still valid. Presently there are 2 groups of certification now. See what best suits you. * Atlassian Certified Associate - 2 Certifications https://university.atlassian.com/student/catalog/list?category_ids=33661-associate-certifications * Atlassian Certified Professional - 6 certifications…

Hi @Lipika Singh , Welcome to the community !! In native jira, you cannot do this. If you have script runner, then try as mentioned in * https://community.atlassian.com/t5/Marketplace-Apps-Integrations/How-do-I-limit-components-available-in-service-desk-portal/qaq-p/1036322 *…

Hi @Kishor Mudhili , You can make use of scheduled issue trigger. In trigger, use appropriate JQL Example: "status = Resolved and updated <= -5d". Trigger will check tickets whose status is resolved and no activity in the ticket for last 5 days. Sample rule screenshot:

Hi @oliveiragi , Welcome to the community !! Your confluence admins can restore access. * If you are in confluence server/data center, then go to https://<baseURL>/admin/permissions/viewdefaultspacepermissions.action and search for the space name and click recover/manage Permissions * If you are using confluence cloud…

Hi @anjali s , Everything is explained in script runner official dicumentation https://docs.adaptavist.com/sr4js/latest/features

Hi @anjali s , You can create multiple request types for a single Issue type. More details about request type is in https://confluence.atlassian.com/servicemanagementserver/setting-up-request-types-939926357.html

Hi @shivani shirguppi , We cannot change the field type once it is created. For example, making a single-select field into a multi-select field is not possible. To change a field's type, recreate the field using the desired type. 

Hi @Kishor Mudhili If you have the list of countries, then I would suggest @Naveen Suneja's workaround. i.e. create rule with different cponditions. Example: If description contains India, then location = India If description contains Russia, then location = Russia.

Hi @Uma N , In confluence cloud, there is no auto clearing of trash. There are multiple suggestion requests raised so far. You can vote and watch it for the updates. https://jira.atlassian.com/browse/CONFCLOUD-18160 To purge deleted items, follow below items: * Select Space settings from the sidebar. * Select Trash from…

Download plugin from https://marketplace.atlassian.com/apps/1222010/jira-cloud-migration-assistant/version-history

Hi @Arvind Swarnkar , Welcome to the community !! Request you to go through offical documentation before you start the process https://www.atlassian.com/migration/plan/cloud-guide#setup-in-cloud https://support.atlassian.com/migration/docs/jira-cloud-migration-assistant/

Hi @DevOps Team , Welcome to the community !! Hope the instrcutions described in https://docs.gitlab.com/ee/integration/jira/ and its child pages will help you in integration with Jira cloud. Also please go thorugh https://confluence.atlassian.com/cloudkb/cloud-applinks-and-ssl-691011834.html to know about Atlassian cloud…

Hi @Raphi Levine , You can just create rule without branches. When created the rule, you can enable "Run a JQL search and execute actions for each issue in the query" and input your JQL there. Once the JQL is added, THEN add required actions like Edit issue, Transition issue, Send email.

Hi @Raphi Levine , Can you share your actual requirement and screenshots of the rule ? 

Hi @Lee Berg , Good change. Is it also possible to add one more column "Mitigation Available" with yes or no value. This will help to know if there are any mitigations available for users who cannot upgrade all of sudden.