Rilwan Ahmed Community Champion

Hi @Dinonath Khan , This is not possible in native jira. You need to check Atlassian Marketplace. Check Time in status plugin or similar plugin. Plugins will be paid. 

While adding domain name, do not give the email address. Example: for XXXXX.XXXXXX@guest.aceaspa.it, the domain name should be mentioned as "guest.aceaspa.it" This will allow any emails from @guest.aceaspa.it. 

Hi @Service Desk 1 , Welcome to the community !! To avoid the rejection of the emails sent from your customers, you need to add their domain to the allowlist. Messages received from domains in the allowlist are never filtered out, regardless of the content of the message. Add trusted domains to the allowlist so you'll…

Hi @Markus , Welcome to the community !! Please user this JQL. project = CS AND Satisfaction IS NOT EMPTY AND (created >= startOfWeek(-1) AND created <= endOfWeek(-1))

Hi @Lokeshreddy p , Welcome to the community !! You need to contact your organization Jira/Atlassian team. 

@Brian Kirwa As this is mistake, discuss with customer and raise new request and ask for consent again. 

Hi @Rinaldi James Michael , This can be achieved by adding required columns to your csv file before importing. More details in https://confluence.atlassian.com/jirakb/how-to-import-issue-links-from-a-csv-file-in-jira-740262715.html Please note: Always try in test Jira OR if you don't have test Jira, try for a single test…

Hi @Brian Kirwa , Workflows needs to be created as per your Organization process flow. Some points which I consider is, * Not allowing "ALL" transitions for each status. * Wherever required, enabling customer status change so that user can transition tickets from customer portal. (ex: Resolve, close, Info provided etc) *…

Hi @Kamila Jekal , Welcome to the community !! Please check below points. 1. Are you trying to link any ticket while creating the ticket ? If so, please check if you have browse, link permission on the target project and source project also. 2. If you are trying to create ticket by changing the reporter (i.e. from your…

Hi @Mihai Mot , Welcome to the community !! You should make use of branch rule and JQL condition. i.e Select Trigger = Issue created * New component = "FOR EACH: Add a branch"* Add condition, select JQL condition and goive the required values. Example: I am using field "Access Type" and my condition will be "Access…

Hi @贾廷秀 , Welcome to the community !! Please close all your browser tabs, clear cache, relogin and try again. If you still have the issue, please check with your space/confluence admin, if you are granted with Add Restrictions permission on the space level.

Hi @Jeon Seongbae , Welcome to the community !! Presently this is not possible in confluence cloud. https://jira.atlassian.com/browse/CONFCLOUD-7504

Hi @Fabio Cerullo , Welcome to the community !! * Create a JSM project * Create user picker field and name it. Example "Grantee" . * Add the field to required screens in the project and schemes. * In the project access/revoke request types, make Grantee field as required. In future, you can just write a simple JQL to get…

Hi @Isabel Fonseca , As you have created clone of production, Please do the following * Make sure you have directed test server to test DB and not prod DB in confluence.cfg.xml * Start reindex from scratch as mentioned…

Hi @Mahmoud Maarouf , Welcome to the community !! Go to Main menu --> Projects. Click on 3 dots on the right side and click "Move to trash" Direct url: https://<baseURL>.atlassian.net/jira/projects

Hi @Rafael Freymueller , 1. This tag should work. <b> <a href="{{issue.url.customer}}">View Request </a> </b> OR use a different way like below: You can approve/reject the request from {{issue.url.customer}} 2. Would this only send the email to the one that is assigned as the Approver of the issue or would this email be…

Hi @Rafael Freymueller , Please create rule as below. Trigger = Scheduled Select "Run a JQL search and execute actions for each issue in the query." and add your JQL for the required filter In action select send email. in to field, select Approvers field where the approvers are added. In subject, add below line Approval…

Hi @Ante Bagić , This feature is not available in Jira or other Atlassian products. Workaround: Create a new group (example: Temporary_access_group) Grant Jira product access to this group. Add/remove users as when required from this group. 

Hi @Roser Carbonell Santamaria , Go to Jira admin settings --> System --> System info . (direct url: <baseurl>/secure/admin/ViewSystemInfo.jspa ) You should be a Jira system admin to access this url. Here you can find tomcat, database and server details.

Hi @rohit_nagar , Seems there is no particular date. If something is mentioned, it will be under blogs in https://confluence.atlassian.com/cloud/blog/2024

Hi @Rizwan Siddiqi , Welcome to the community !! If you are analyzing Atlassian cloud jira, then below link is the good start point https://community.atlassian.com/t5/Jira-articles/Jira-Software-Cloud-Administrators-Guide-An-Atlassian-Community/ba-p/786043

Hi @Lenford Ndhovela , Welcome to the community !! There is active maintenance going on Atlassian Cloud products. This could be causing you the problems. Please check the status in https://status.atlassian.com/

Hi @Farhaad_n , This is not possible. Only system admin users can access User management. Unfortunately system admin will get access to all other admin options too.

LHi @Erik Reiter , On project level, Project administrator role will grant the access. i.e. User can update some details Project settings --> Portal settings --> Portal configuration and also they can add some description for each Request type in "Request type description" (Project settings --> Request type --> Click on…

Hi @Anette Noll , You can make use of inbuilt post function "Assign the issue to the lead developer" i.e. the post function will assigns the issue to the component lead, if one exists, or to the project lead. It also assigns to project lead if the ticket does not have any components selected. 

Hi @Vara Prasad , As watchers cannot be added to create screen, you will not be able to add them to Issue collectors also. Workaround: Create a new custom field and map it to the required ticket type. Now you can select the newly created field in issue collector More details…

Rule is executed one after the other. Whenever there is match, the rule is executed

Hi @Gerben Heinen , You need to use branching. I am attaching a screenshot for your reference

Hi @PgM Innovations Support Team , I think you should contact Atlassian directly for this. They can assist you with events and so on. https://www.atlassian.com/partners/join 

Hi @Chris Chan , Welcome to the community !! 2 rules are starting at same time. i.e. Issue transitioned. So chances are that one will not succeed based on which completes first. So better to try to combine 2 rules in branches in single rule.