Rilwan Ahmed Community Champion

Hi @Jorge Colodrero Estrada , If this is one time change, then just remove the non approver from Approver field and add the required user to the list. And then just share the customer request url to the approver. Approver will be able to view the approve/decline button. If you cannot see the Approver field, first add them…

Hi @Mihai Mot , Move issue service isn't available in Jira automation. https://confluence.atlassian.com/automation/move-an-issue-to-another-project-using-automation-1141480642.html

Hi @Filipe Martins , Welcome to the community !! Are you using company managed or Team managed project ? The fields added in Jira admin --> Custom fields are not displayed for team managed projects. To add fields for team managed project, see the steps…

Hi @GIC JIRA / Confluence Support Team , * If you have space access, then go to space settings --> Permissions --> Restricted pages. Here you can view list of all restricted pages and grant access to yourself and then go to page restrictions and add required users. * If your access to the space itself is blocked, then go…

Hi @peters , Welcome to the community !! Try reinstalling the browser extension. I see same issue was reported long back in https://community.atlassian.com/t5/Trello-questions/Timer-button-suddenly-missing-in-project-cards/qaq-p/1436477 As this is a plugin, I would suggest you to contact plugin vendor directly. You can…

Hi @Kinobi Community , Welcome to the community !! 50,000 is the maximum number of users who can be granted access to your jira site. 

Hi @Orit , Welcome to the community !! Bulk updates are applied to all the tickets which are fetched based on the JQL/Search you run. So you need to run the JQL/search with sufficient conditions so that only required tickets are displayed in the result. 

Hi @Caglar KIZILBULUT , Contact Atlassian Support directly from https://support.atlassian.com/contact/#/. Select "Billing, Payments and Pricing" under "What can we help you with?"

Hi @Alex , Make use of Issue Security scheme. You can add reporter, single user and other roles/groups as required. This will add restrictions to other users from viewing the ticket.

@Vyshnavi S , The JQL will display only 1000 results. Seems you have more than 1000 rows. So its better to divide your query month wise. 

Hi @Vyshnavi S , * You are result 15 page. Did you check page 1 to last ? * Please share the full JQL used. * Manually check if there are tickets with the required data. i.e. Tickets resolved in April, June etc. Example: Project = ITSD AND (resolved >= '2024-03-01' AND resolved <= '2024-03-31') AND Assignee in (user1,…

Hi @Vyshnavi S , Please user below JQL to get all issues resolved between 01-Mar-2024 and 10-Jun-2024. Make use of braces ( ) properly to filter out the issues. Project = ITSD AND (resolved >= '2024-03-01' AND resolved <= '2024-06-10') AND Assignee in (user1, user2, user3)

Hi @Amine MAAROUFI , Welcome to the community !! I think this article will help you integrate between 2 Jira instances. https://community.atlassian.com/t5/Jira-articles/Automate-Issue-Creation-from-one-JIRA-instance-to-another-JIRA/ba-p/1439079

Hi @Namrata Kalbag , Welcome to the community !! You need to make use of Issue security scheme and grant access to Assignee, Reporter OR only for required users/groups to view the tickets. Make use of Automation rule to set security scheme when a ticket is created.

Hi @Kárpáti Péter , Welcome to the community !! As you’re on the free plan, you can’t change these permissions. To set global permissions and define what people can do on your site, you need to upgrade your plan

Dear @Digvijay Singh Gehlot , No configuration changes can be done for Filter Results gadget. 

Hi @Tech EMB , Welcome to the community !! Did anything was changed recently in your Jira settings like accounts/domain etc. ? Check with your Jira admin for this. If no changes, please contact Atlassian Support here: https://support.atlassian.com/contact/#/

I was brought up in a small village in India. I had to take public bus for 4KM and then catch the school bus to travel 4 more KM. If I miss the school bus, then used to walk 4 KM. 

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Hi @Habib Hawsawi , Welcome to the community !! You have the guide here: https://docs.adaptavist.com/sr4js/latest 

Hi @Eran Roiter , Time in Status plugin seems to be the solution. Also you can check Atlassian Marketplace for other plugins

Hi @Farhad , * Ensure the Base URL is correct for two applications. * Check this article for the solution https://confluence.atlassian.com/kb/oauth-error-oauth_problem-signature_invalid-720406720.html * Please go through each links in Application links troubleshooting and see for resolutions. Also get in touch with your…

Hi @Eko Nugroho , Welcome to the community !! User means the employee who can login to Jira. User tier means, maximum number of users who can login to Jira. 

Hi @Farhad , You need to create application link from Admin settings --> Applications --> Application link Direct url: https://<jirabaseURL>/jira/plugins/servlet/applinks/listApplicationLinks

Dear @Abhemanyu Sarin , Welcome to the community !! What email address was being used by that user to access Atlassian cloud products? Is it an email address that is managed by your company? If so, then your IT people should be able to reset the password on it, and then you can use it to login to the Atlassian cloud as…

Dear @Farhad , * Delete existing application links in both Jira and Confluence (Some times it takes time to reflect the changes after you hit the delete, so wait for atleast 10 minutes). * Create application link from Jira to confluence OR confluence to Jira. * If issue still exists, check for Application link version…

Hi @SHRUTI GOYAL , Welcome to the community !! This questions seems more related to Scrum and not to Jira. Your scrum master would be the right person to answer. Here is my point of view. * If you split a story, the team will not get credit for the points since they did not deliver. They will be credited only for the hours…

Name: @Rilwan Ahmed Role: Atlassian Consultant Home: Riyadh, Saudi Arabia One song or word to describe your team: One man Army To start up with, I always follow these: * Ask why JSM (to know their perspective about the tool) * Explain what is available in JSM. * Know what support is provided by team/Organization. Check for…

Thanks @Laurie Sciutti , this worked. 

Hi @Joey , * First we get the requirement from users. * Based on requirement, I will make the keyword search in the marketplace. * From the list of options I get, I go through each plugin and its functionalities in the Marketplace listing + Vendor plugin documentation. * If I find it to be matching for the requirement,…