Rilwan Ahmed Community Champion

Dear @Xavier Ferrer , I have answer for 1. Go to main menu --> Filters --> View all issues. In the JQL, type "request-channel-type = portal". This will give you list of all tickets created from portal. Other channels available are Jira and Email 

Dear @Rasa , Go to your Service project settings --> Request types (https://<baseURL>.atlassian.net/jira/servicedesk/projects/<PROJECTKEY>/settings/request-types/category/service-requests) * Go to bottom of the page and see if the request types are hidden. If yes, "Edit" under portal group and add the request type to the…

Hi @Harishraj Subburaj , Welcome to the community !! Storage includes pages, attachments and backups also. I suggest to disable backup if it is enabled. Please note: * When you reach storage limits for your Confluence plan, you'll either need to upgrade to a higher plan or remove content that is taking up storage. If you…

Yes @Abhijeet Kale , Changes are applied to all jira applications in same domain. 

Hi @KOBAYASHI HIROKAZU _JALDX HPI_ , In Jira, when an issue is deleted, it is removed from the database and can no longer be accessed or viewed. Any data associated with the issue, such as comments or attachments, will also be deleted and cannot be recovered. However, in some instances if any plugins as mentioned by @Ollie…

Hi @Abhijeet Kale , * Comparison between ServiceNow and Jira Service management is explained here * Difference between Jira and Jira Service management is explained here

Hi @Mike Creed , Go to the page, click Edit page. In the edit page, click edit on the macro and there you can find the option to sort title A-Z or Z-A

Hi @Abhijeet Kale , By default, project name length is 80 and Project key is 10. It can be modified in * Select > System. * Select General Configuration > Edit Settings. * Update Maximum project name size / Maximum project key size * Select Update when you're done. All the Jira application configurable items are listed…

Hi @Juan Liu , Did you get screen to enter captcha as mentioned here? If still you are having issues, you need to contact you organization Atlassian administrator team. If you are the admin, then you need to contact Atlassian support directly in https://support.atlassian.com/contact/#/

@Büşra Nalbant , Please make sure you don't map issue key from source to target project. Incase if they match, the import file will update the existing tickets in target jira. 

Hi @Bhupesh Garg , Welcome to the community !! The right syntax is described in https://support.atlassian.com/jira-software-cloud/docs/jql-functions/#startOfYear-- If you can provide your requirement, I can try to get the JQL for that. 

Hi @Leon Gumba , Jira software license does not grant access to JSM tickets and vice versa. Customers does not require license in JSM and license is required only for agents in JSM. Customers can only create ticket in JSM customer portal and add comments. No modifications can be done by them So basically, any user with JSM…

Hi @Büşra Nalbant , Welcome to the community !! If you are using csv export, then the error describes that an user mentioned in one of the spreadsheet columns does not match the user defined within JIRA. Check the usernames match between jira and csv and update the csv as needed. Also use username, not display name.

for your query "can I still add Atlas whilst Platform experiences is in EAP and I assume Atlas IS HIPPA, SOC 2 or ISO 27001 compliant" --You need to contact Atlassian support for this answer

Hi @Rees, Ian , * Goal feature is currently in beta as part of the Platform Experiences early access program (EAP). https://support.atlassian.com/platform-experiences/docs/what-is-a-goal/ * Jira Premium customers have to manually add Atlas, which is free.…

Hi @brian.g Go to space settings --> permissions (direct url: https://<baseURL>/wiki/spaces/spacepermissions.action?key=<SPACEKEY> Check if the user or group is granted access to the space here

Hi @brian.g , * Check if the users are part of any other group, other than confluence-users and taht group is granted confluence access. * If you are using external user directory, check if any group is nested under other groups. 

Hi @Owen , Go to admin settings --> Manage apps --> select User installed (direct url: https://<baseURL>/plugins/servlet/upm Check if the plugin is enabled and all modules inside it are also enabled. Also you can click configure and see the settings. Please note: You should be a confluence administrator for this access…

Hi @Paul Merrill , Welcome to the community !! Automation does not provide any screens to user to update the content. The action happens on the backend based on the conditions and rules. 

Hi @Erik Strangstad , Welcome to the community !! Go to https://my.atlassian.com/ --> Billing Click Manage on required product (reconfirm by checking the url mentioned) In the new page opened, click 3 dots --> Cancel subscription

Hi @Prince Jain , In native jira, you cannot create full copy of existing project. You can only create a new project with same configuration as in old project but without any tickets in it. Workaround: 1. Create new project using create project with shared configuration 2. Create copy of all workflows used in project 3.…

Dear a.abdelrahman@space.gov.ae , Welcome to the community !! Now that you have completed the upgrade process, I suggest to stop confluence in all instances and start confluence only in one node and see if it works. If not, I suggest you to contact Atlassian support directly for the solution…

Hi @Tej Shah , Welcome to the community !! Until the workflow is mapped in workflow schemes and schemes are not mapped to projects, workflow will be under "Inactive" state. 

Hi @Karrie Dash , Welcome to the community !! This error is displayed when the component field is made required in field configuration that is configured to the project. The Jira admins needs to update the field configuration and make component field as Optional

Hi @J Conners , Similar discussion in https://community.atlassian.com/t5/Confluence-questions/Confluence-does-not-retain-use-uploaded-SVG-images/qaq-p/1418344

Hi @Ann.Hensel , Welcome to the community !! Can you share the screenshot of the filter you have created. If you are using JQL in the filter, use condition "assignee IN (user1, user2 ,user3 .....)" 

Hi @Akash Pandya , If your Jira admin has enabled notification scheme to the project you are working and for action "Add comment" in it, then you should receive emails for which you are part of. Meantime you can also click on watch icon.

Hi @MS when customer sends email to tom@email.com then there should be created a jira issued, assigned to tom and a notification send to tom. -- This is not possible and it is not a good idea also. Because any user sending any emails to tom, Jira will create ticket. Workaround: 1. Add a component with required users as…

Hi @Navyasri Yedlapalli , From the screenshot it is clear that, the restrictions are inherited from parent page. So please grant access to parent page first and then you can view the child page. 

Project key cannot be changed.