John Funk Community Champion

Thanks, Tyler - I believe that's going to meet my need. :-)

You might try this browser extension - for Chrome or Firefox. It allows you to change the width of the display of the cards. VERY handy! Better JIRA Extension: Firefox: https://addons.mozilla.org/en-US/firefox/addon/better-jira/…

I would rather refer to it as Blocked - because it really is. And then work to remove the block. To me, it has been started and should stay In Progress until the block is removed and the issue can move forward. Otherwise, you might just be masking the issue

Go to Board Settings and then the General option under Settings on the left. Check to see if the Filter is shared with the right people - either public or a group that you want to see it. 

Yes, ended up being the filter - was using more than one project. Thanks for the help!

There's only one ticket in Done and it's on that project. I have submitted a support ticket. :-(

Thanks, Andy - I think I will give that a try in our sandbox and see what it looks like. :-)

Yes, I am populating the custom field with a post function. So, if I understand you correctly, I would need to create a new workflow for each issuetype that I want to fire the transaction and populate the custom field. Correct? And if I have, say, 6 of these different issuetypes, then I would need to create 6 workflows,…

I would just open a support ticket with Atlassian - https://support.atlassian.com/contact/ And just tell them the problem you are having. 

I had the same issue and ended up having to open a support ticket. That's probably your quickest solution. 

We had the same thing happen. I ended up having to submit a support ticket. They got it cleared up. :-)

You can also check the system audit log.

Maybe it has something to do with the Fix Version. Other than that, I'm not sure. Sorry. Probably time to open a ticket with support.

Can you provide a screen print of the issue itself?

Oh, I think I understand now - it just has the wrong status. Can you not just change the status from from Backlog to Done (moving in interim statuses if necessary)?

And it is still showing up on the RAC project?

That's what I was asking. :-) When you do a move, the Project it is associate with should change as well. The new ID would not be CCDB-220 but the new project code along with the next number for that project. Have you actually tried to do a move? If so, what happened because it did not actually move. If not, try that first.

And what is the card id? What project is it associated with?

Once you click on Board Settings, chose General, not Quck Filters. The information being asked for is in the Filter Query section. 

I would actually switch your method above where I would create a "severity" custom field and use the Priority field as intended for priorizatation. That way new folks added to the team would not get confused. But it sounds like eiither way that you go you're trying to use a combination of two fields where there is only one…

The only thing I know to do in that case is to do the 600 days first and get your total to-date. Then back it down to 300 and do the math to subtract the differences. This is very manual, though. The intent of the report is to show you how many you have had in the timeframe selected - IOW, always the last 30 days or last…

You can do that a couple of ways. Simple drag the issue higher or lower in the column to show priority. Or you can create a custom field that has the values you would like for that issue. Then you can create a quick filter or swimlane to show those issues separately.

If you switch the period to weekly, you can do more than 300. Otherwise, no. Not sure I fully understand what your second question is.

You probably want to check out this previous post: https://community.atlassian.com/t5/JIRA-questions/How-do-I-create-a-Burndown-Chart-using-my-Kanban-board/qaq-p/134626

You should check out this previous post as the board/swim lane is functioning as intended. https://jira.atlassian.com/browse/JSWSERVER-6028