John Funk Community Champion

You have to be a Jira Administrator - then got to Settings > Issues > Custom Fields. Search for the custom field you want to change, then click on the 3 dots to the right. Select Configure.

Hey Karey - Welcome to the Atlassian Community! The only way to get different fields on different cards is to connect the custom fields to different Issue Types (you do that under Configuration for each custom field). 

Hey Anne - It should be there out of the box - it is for mine. However, you can easily modify it to include a post function to set the Resolution (system field) to Done. 

Hi Bond - Yes, there is! project = LUNA and status changed from "Open" to "Selected for DEV" after startOfDay(-5)

Hi Anna - make sure the underlying filter for the board does not exclude Epics. Also, is the Epics panel turned on?

It will look something like: {{ issue.fields["VPN Installation"].value == "VPN for Access Our Services (Cisco VPN)" or {{ issue.fields["VPN Installation"].value == "Remote Access from VPN" }}

Hey Nodar, You need to do an in() with the two values inside of the parentheses. Or do the full issue.fields part in front of the second value. If that doesn't do it and it doesn't like your field name, then click on the Issue Fields link and put in your custom field name to see the code for it. Then use that to replace…

It might be the underbars that are causing the problem. Try just comment ~ "NGS" and see if it comes up.

Hi Scott - try this: comment ~ "NGS_ERR_SYS_VOLS_NOT_ADDED"

You are welcome. :-)

Hi Gustav! Congrats on being a new Jira Administrator! We use almost exclusively the shared configurations. I almost always create a new project by basing it on an existing project. I have even setup a template project, more of less, that has all of the basics for a Classic Software Kanban project and one for a Jira…

Hi Jeff - Welcome to the Atlassian Community! Not sure if this is helpful or not, but maybe a first step would be to see what issues have been updated in the last 48 hours. Something like: commentedOn >= -48h

Hey Bond - I think the reordering of the issue is technically an update to the issue, therefore it will be included in your query. The trick is to somehow differentiate between the issues that were simply re-ranked with no other updates and the rest. If you it is just commented stuff that separates it, then maybe something…

You might want to open a support ticket with Atlassian just to alert them to what is going on. You can submit that here: https://support.atlassian.com/contact/#/ Also, if this took care of your question for now, can you click the Accept answer button so it will close out this discussion? Thanks!

Great! Can you do me a favor and click on the Accept answer button to close this one out then? Thanks!

Hey Elizabeth - yes, I realized it wasn't Service Desk, but just figured that the same functionality would be able to cross both types of projects if implemented. Did you find out if JEMH can actually do that from the email? 

Hi @Vasugy Louis - Welcome to the Atlassian Community! When you say you want to generate a report, are you saying you want to create a Filter and then export the results of the Filter? Or are you talking about one of the built in Reports in Jira? If it is the filter, you should just be able to copy the query from your…

Agreed - it looks like the name of one of the statuses was changed to Investigating. Do you know what the original name of the Status was? To change it, go to Jira Settings > Issues > Statuses and change the name of Investigating to the original name that it should be. Then you can add Investigating to the single workflow…

Thanks for the explanation, Matias. The order by part goes on the end of the Filter associated with the board. You might consider sorting by Created - something like: project = ABC ORDER BY created DESC That should push the most recently created cards to the top of each column. But again, it won't be based on last action.…

Hi Steven - Welcome to the Atlassian Community! Can you give a screenshot of the diagram of the workflow? Also, can you give a screenshot of other workflows where the new statuses are showing up? And finally, which statuses are the new statuses?

Hi Dave, We do a weekly release for each project that will move the Done tickets off of the board. That way each team is aware of what got done that week (how many tickets were moved to Done) and how many they should roughly replenish this week to work on. The release is simply a date stamp, and not a traditional "version…

Hi Jennifer - Welcome to the Atlassian Community! As Lara said, no you cannot force this on create. You could setup a filter and then a subscription that emails you for any Projects that are missing a Category. Also, we tend to create a Project based on an existing Project, which would pull in the Category with it. 

Hi Matias, A couple of questions first - why would you want the card to move to the top of the list - ahead of cards already in that column? One of the mainstays of Kanban is that you once you commit to doing work (i.e. start it) then you should finish it as quickly as possible. This is also known as First In, First Out or…

Hi Ryan - Welcome to the Atlassian Community! Have you tried the Old Jira View to see if it happens there? Or have you tried a different Browser? Which browser are you currently using?

Hi Jackie, To order the fields in the Old view - go to the appropriate screen in the Issues > Settings area and simply drag the fields into the order you want them to be - top to bottom. You cannot change where in the screen they appear - i.e. the section. You can set defaults for a field by going to the custom field, and…

Hi Elizabeth, This is not currently possible. There is a similar request for JSD to allow an Approval via Email. You can see the ticket here: https://jira.atlassian.com/browse/JSDCLOUD-4349 Please vote for that issue if you would like to see that type of function in the future. Once it is there, hopefully it will move to…

Maybe try to remove that user from the site-admin group first, before you try to remove him from the system. Also, why do you want to remove that user and not just disable him?

Hi Spryros - No, you will need to create a new board based on the same filter and delete the current board. 

Hi @Jason Y. - Welcome to the Atlassian Community! There's probably not a straight forward way to do this. If you go the route of summary !~ "Man" you will get a list of all of the issues that don't have "Man" in the summary, but I imagine you have LOTS of other issues in a project that meet that criteria. So, I would…

You should be able to edit the Workflow to add the Backlog status and then change the Create Transition to go to it before To Do. Then either drop To Do add a new Transition from Backlog to To Do.