John Funk Community Champion

Hi Gabriela, First, make sure that those users have the Assignable User privilege in the permission scheme for the project that you are trying to assign them to. Second, can you share a shot of your rule so we can see what it looks like?

It might be because you are on the free plan - lots of extra rules there. 

Hi David - Are all of the other fields getting copied down from the parent? Is the sub-task getting created at the same time as the parent? 

That should show you issues created between Last Thursday and this Thursday. :-)

Hi Joao, You can add a Department to a User in the Organization section under User Administration. But I am not sure how you can use that within the system other than just for info. You can create Groups within User Administration and put users in those groups which you can then make use of within the system. Is there…

Well, if you move it to the Done column (assuming it is the last column on your board) it should do a strikethrough for it when it displays it in the Backlog view. 

Hey Joao - What about trying this? project = Dev and created >= endOfWeek(-10d) AND created <= endOfWeek(-1d) 

Hi @M C - Welcome to the Atlassian Community! I use JSD with several non-software requests - although not like yours which is pretty unique. :-) But I think it will work. The problem is that for the officers to do anything more than add comments to the request, they will have to be Service Desk Agents and have a license as…

Ah, that's the problem then. You can't modify the Workflow for those types of projects. 

Hi @anu - Absolutely! What an honor to be able to be a part of that. Thank you so much for raising that to the executive level and the work that is progressing. I couldn't be more pleased! :-)

Hi Dorian - Yeah, I have had the same struggle in the past, and what you have seems to be the only way to really do it. If works, I would let the sleeping dog lie. :-)

Hi Filomeno and Welcome! We are glad you are here?

Is this a Next-gen project?

Hi Igor and Welcome!! We are glad you are here!

not for sure - but I think it is typically firstname.lastname like john.funk

Hey Martin - Welcome to the Atlassian Community! You can't rename it. But you can copy it and rename the copy to what you want. Then you will need to switch out the new one for the old one in the Workflow Scheme. 

You have to have an active workflow or you won't be able to get things moved to Done. First go to Project > Settings > Summary to see which Workflow is currently being used by your project. Then follow the steps above to modify that workflow. 

Hey Melissa - You might get some insight from this Post as well: https://community.atlassian.com/t5/Jira-Software-questions/Confused-on-Transition-amp-Status-in-Workflow/qaq-p/1346207?utm_source=atlcomm&utm_medium=email&utm_campaign=immediate_general_question&utm_content=topic#U1346573

Go to Settings > Issues > Workflows

Sounds good - let us know what it goes. 

Hi Esther - If Parvaneh does not completely provide a solution for you then you can also do this with Automation For Jira. 

Hey Brian - If you are talking about the Old Jira Issue View - then that functionality has not changed. You can click to edit any of the fields. For myself, I would not consider that even a bug, let along critical. But with the New Jira Issue View, the field is available all the time whether populated or not. 

Hi Steve - It is 10 total registered/licensed users, not concurrent users. 

Hi @Pengfei Ji - Welcome to the Atlassian Community! The Resolution field is a system field. When an issue has a value in that field, it will do the Strikethrough. So you need to add a post function on the transition to Done that sets the value of the Resolution field. 1. Edit the Workflow 2. Select the transition to Done…

You need to use the username like in my example above. If I use john.funk then I get results. If I use John Funk - it gives me no result. If I use the userid like 5cf819db08d0d907e4ef3ab4, then it does not work either. 

Hey Jason - Here's what I have noticed with the new navigation, but I will say that I also see the same behaviors with the old navigation. If I am on a windows tab and change to a different project and hit Create, then it defaults to the same project that is on my screen - as intended, I would say. But if I am on a…

Hi Mridu - Welcome to the Atlassian Community! I know you are talking to the "other" John :-) but you might want to look through some of the documentation in advance here: https://support.atlassian.com/jira-software-cloud/docs/automate-your-jira-cloud-processes-and-workflows/

Hi Benny - Welcome to the Atlassian Community! What does your filter look like? Something like: assignee = john.funk

Not real sure how you can set up security for users to access the issue if you don't even know who they are. :-) What we have done is created a series of access fields (single user picker type) called Needs Visibility, Needs Visibility 2, Needs Visibility 3. Then my security level access includes those fields. So, when it…

Ah, you are in luck, my friend! :-) You can add multiple security levels to a single project - so in your case, you would have 3 separate security levels. Then you apply the appropriate security level to each issue that relates to the access needed. I am not aware of any way to add security levels for @ mentions.