John Funk Community Champion

Hi Milena - Welcome to the Atlassian Community! Have you verified that the information in the issue meets all of the criteria in the search parameters. 

Hi Michael - I am pretty sure the answer is No. But it might be something on their Feature Roadmap. @John McKiernan - any thoughts?

Hi Sudarshan - Welcome to the Atlassian Community! It is usually better to create a new question than to add a question to an existing post. That way more people will see it. Having said that, you can do what you would like to do by creating a filter for the board that uses multiple projects. It would look like: Project in…

I would think it would be on ALL workflows. Not sure there is even a way to differentiate between them on the install. You probably need to contact JMWE support for assistance. Once you have a resolution, can you come back here and update the thread?

Also, see if the information in this post helps you: https://community.atlassian.com/t5/Jira-Software-questions/Create-subtask-gt-Button-not-working/qaq-p/1336400

Not sure - maybe just do a re-index?

Hi Hernandez - Welcome to the Atlassian Community! What types of projects are each one? Next-gen? Classic?

So the CSV is good. Did you turn off the Relative dates based on the article above?

Not sure about the API - I have not connected it to email - sorry. 

Your existing ones should be there. In fact, it should show you ALL Automation Rules no matter when they were created. Are you sure you created them in the Automation For Jira tool? Or were they created through the Automation tool in Jira Service Desk or ProForma Forms?

Hi Chris - Take a look at this article and see if it helps you solve the issue: https://confluence.atlassian.com/jirakb/how-to-manage-access-to-your-jira-service-desk-cloud-967872675.html#HowtomanageaccesstoyourJiraServiceDeskCloud-Choosewhocustomerscansharerequestswith

If your top query is labels = blocked, why would you include that same parameter in another query below it as it should never get to those. I would take the labels = Blocked out of the subsequent (lower) queries and try that. 

Hi Ehud - take a look at this article to see if it helps you. https://support.atlassian.com/jira-software-cloud/docs/customize-an-issues-fields-in-next-gen-projects/ Good Luck!

Hi Lokesh, You can turn off relative dates by following this article: https://confluence.atlassian.com/jirakb/display-standard-dates-in-jira-server-414187622.html?_ga=2.24967162.1132808388.1589116439-1313086432.1576012938 What does the value look like in the actual CSV?

Hi Martin, Try going to this URL, except replace the YourDomain part with your value: https://YourDomain.atlassian.net/plugins/servlet/ac/com.codebarrel.addons.automation/cb-jira-automation-rules#!/

Hi Keith, Was the Automation For Jira already open when you created the Group? If so, maybe just refresh/reload Automation For Jira and then check to see if the Group shows up. If not, can you post a screenshot of the rule you are trying to add the group to?

Glad I could help! If you would click on the Accept answer button above, we can close this one out. Thanks and have a great weekend!

It's just the regular Create an issue button for Jira

I am not sure they can enter through the portal if they are not in the General group. I will search to see if I can find away to see the ones in a non-General group. But the agent can always click on the Create button (Top Nav) or + button (left nav) and create a request directly in Jira for that project and all request…

Everything hinges off of the Request Types page. That's where you tie a Request type to an Issue type. Here's what mine looks like:

Hi Esther - You can start by going here: https://support.atlassian.com/jira-software-cloud/docs/smart-values-general/ Then click on other items by category on the right hand side. 

Hi Monique - It is probably in a status that is not mapped to a column on your board. 

This is the email that gets sent. Can you share a shot of the actual rule where you are copying the Sales value into the Assignee?

I was afraid of that. I am putting a field on the transition screen that the user needs to populate. But I want them to be able to reference the value of another field to guide them. Sounds like a feature request. :-) Thanks, Nic!

I would go ahead and submit a support ticket with Atlassian then here: https://support.atlassian.com/contact/#/ And please come back here to update when you get a resolution. :-)

I would look to see if you could combine those somehow. You if there is only a status or two off, then you could but both statuses in the same workflow and control access via conditions on the transitions. We have dozens of projects that use a single workflow. 

You shouldn't see ANY projects there. I am not sure that you are going to the correct place. Here is what I see:

Great! Glad I could help. Can you click on the Accept answer button above to close this one out? Thanks!

Select Setting > Issues. Under ISSUE TYPES, select Sub-tasks. Click Enable or Disable sub-tasks as needed. And if so, can you share that screen with what you see?

Hi Kiran - Welcome to the Atlassian Community! It looks like it was taking a long time for one or your recent uploads to finish loading. I think you have to wait on that and then click the Upload a file button again. That should open another popup where you can browse your computer.