John Funk Community Champion

Was the issue moved to Waiting for customer prior to the time 3 days ago? If so, it is probably picking up the original date. 

Did you run the query in the advanced filter search first to see what it would show to verify? I see no reason why it would have picked that one up. :-(

Can you post back here what you end up implementing for folks viewing this in the future? Thanks!

Hi John - You could add a transition screen with a custom field that asks the user if they want Sub-tasks created. Then you can create an Automation For Jira rule that fires when the field is updated to Yes. Otherwise the no will continue the transition. 

That's different information that what was in the question - thank you for the clarification. How will you know if the user is a Developer? 

We all do stuff like that. :-) I am glad it is working for you now!

Hi Caroline, Yes, the New Jira Issue View does not have buttons for transitions. You see the transitions in the dropdown for the status. 

Trying going to Settings > Issues > Screen Schemes Then click on Configure on the right hand side for the screen scheme in question. Can you post what you see there? Are there multiple screens for different functions? Create, Edit, View? 

Sorry, it should have said IS Empty. You can try that again. status not in (Closed) AND (assignee = currentUser() or assignee is EMPTY) ORDER BY priority DESC I wonder if it has something to do with the empty as related to assignee. You might try just this to see: status not in (Closed) or assignee is EMPTY ORDER BY…

Hi Jonathan - Welcome to the Atlassian Community! There are only a few fields in Jira which allow you to use JQL to access the history of the field. No custom fields will have this available. This document will help give you more insight:…

Hi Debbie, Advanced Roadmaps are available now for Classic Software Projects if you have Premium. And my understanding is that Advanced Roadmaps will only be available if you have Premium. 

Ah, they had temporarily suspended the ability to create a JSD project based on an existing one. Glad they got that fixed!

Yes!

Ah, you are using Server version. Do you see something similar when you click on the Actions gear? Maybe Configure or something like that?

Hi @bver Maybe try: status not in (Closed) AND (assignee = currentUser() or assignee is not EMPTY) ORDER BY priority DESC

Hi Abbas - Welcome to the Atlassian Community! Once the field is created, go to Settings > Issues > Custom fields Search for the field Then click the 3 dot menu on the right hand side Select Contexts and default value Click Edit Configuration in the middle of the page Select which project(s) where you want the field to…

Glad it is working for you!

Hi Zack, What does it look like when you click on Customize or All that shows the list of fields?

@Anna Antretter - Checking in here. 

It is a separate add-on for Server. There is a Lite version that is free. But also a fully functioning paid version. 

Hi Estanis - Welcome to the Atlassian Community! You can't really clone a project per se. When you create a Classic Software project, you can base it on an existing Classic Software Project. That will clone the connections to shared schemes. It will not copy or clone the issues on the original project though. And you…

Great! Glad you are back in business!

Great - glad you got that working. HOWEVER, be advised that it will be turned off shortly and you will not have the option any more of the left side navigation. In fact, it has already been turned off on my instance. 

Hi JD, Can you share a little bit more as to what is not working and how you are creating the Post Function (using which option)?

Hi Gene - Welcome to the Atlassian Community! It has probably switched over to the new Top Nav. See the details here: https://jira.atlassian.com/browse/JRACLOUD-73180

Hi Dennis - Welcome to the Atlassian Community! How does the user know if you have deleted his/her ticket? Also, that's about all you can do with Next-gen right now in this circumstance. You are probably already aware of this feature request, but if not, you probably want to vote for and follow it:…

You would be surprised by how many emails that generates. 

Sure! * Go to Project Settings > Project Automation (on left-hand menu) * Press Create Rule in top-right corner * Select the Trigger "Issue Created" and press Save * Next Select to add an Action, and choose "Edit Issue" * Select the field Label * Select the options icon (3-dots) - and choose "Add/remove values" * Enter the…

Hi Bob, Make sure the field is included in whatever screen is used for Edit in the Screen Scheme used by the project. Or as an Admin, in the Old Jira Issue view, you can go to Edit and then click on Where's my field and follow the steps from there.

That's true. The other option might be to create a Permission Scheme that grants permissions to specific users. But if you have a lot of people in the External Group that would get unruly.