John Funk Community Champion

Hi Megan - Welcome to the Atlassian Community! Tickets shown on board are controlled by the filter attached to the board. So if the filter does not show tickets from Project B, you will not see them on the board for Project A. However, if there is a link between a ticket on Project A to a ticket on Project B, you can see…

Understood, but you have to at least start with some requirements to guide people. Such as, can all users see all projects? Can they update all issues in all projects? Are there external users who will have access to any project? 

Hi Martin - Welcome to the Atlassian Community! Here are a lot go good reference document to help get you started: https://support.atlassian.com/jira-software-cloud/resources/

Hi Laurissa - Welcome to the Atlassian Community! That will happen under certain circumstances like the existing status has no direct outflows (transition to) another status. So, you will need to copy the Workflow, and then make the changes you desire to the inactive copy of the workflow. Then you will need to update the…

@John McKiernan - Customer for you. :-)

Eres muy bienvenida! Saludos!

You are not getting the Test Results Screen Scheme associated with the Issue Type. Follow the steps in this document in order to guide you with the connection. You will have done some of these steps already. :-)…

Once you put in the ticket, Atlassian support will be in touch with you to get it resolved. :-)

Hi Bhanu - Welcome to the Atlassian Community! I will see if I can get someone from Atlassian to check it out. 

Hi Ioana - Welcome to the Atlassian Community! Can you share the Automation rule that you have so far showing the detail for the body of the email with the smart values? But just quickly, try adding issue. in front - so issue.status And for names try adding .displayName at the end of the field. 

Hi Nick, Check the transition to the In Progress status to see if there is a post function that is setting the Resolution field. Also, what type of project it is it and is there a Done column as the last column on your board? 

Hi @AA_PH - Welcome to the Atlassian Community! It really depends on your organization and your needs. We use a variety or approaches with many projects sharing a single Permission Scheme, others using a unique scheme and still other using Issue Level Security for extra sensitive information.

That is correct :-)

That screen scheme using the Scrum Default Issue Screen and not the Test Result Screen. That's your problem. 

Hi @Hyakansha Jukidab - I am having trouble following exactly what you need or what the system to Automate for you. I understand that you get 40-45 emails a day which create a ticket, correct? Then what do you want to happen. Can you list each step? Also, go ahead and write the requirement in French, maybe we can translate…

Hi Roasana, Yes, any new resolutions that get set will have no effect on the resolutions that are already captured/populated. 

You are using two different fields - one for the edit and one for the summing. I am not sure if that is the issue or not, but the examples don't do it that way. I really think this is probably the problem. Also, is there any error you are getting? Does the Audit log just say Successful but doesn't update the value? 

Is this a Next-gen project? Or Classic Software Project? Did you do the Where's my field? 

Hi Renato - Welcome to the Atlassian Community! Can you be more specific about exactly what you are doing and then what the system does?

If it is not there, then click on the Where's my field? button to track down why it is not there. It is either not attached to the screen or is not in context for the project (and/or issue type). 

Hello and Welcome, Douglas! We are glad you are here!!

Bienvenido Daniel! ¡Nos alegramos de que usted está aquí!

Yes, you can use the fields create in the Next-gen project in Automation Rules :-)

Hi @Des_Kelly - Welcome to the Atlassian Community! You can use the free tool Automation For Jira to send you an email anytime an issue is updated with a particular Component value. See this for more information and go ahead and try to create your rule. If you run into problems, just post back here for more help. There are…

Hola @Jmartinez - ¡Bienvenido a la comunidad de Atlassian! Uno de nuestros desarrolladores creó una extensión gratuita de Chrome llamada "Better Jira" que le permite controlar el ancho de las columnas. Cada usuario necesitaría instalar. ¡Pero es seguro y gratuito y se instala en un par de minutos! Aqui esta el link:…

Hi Heinrich, You should be able to do that with Automation For Jira. Take a look at this previous post for guidance:…

Hi Nir, You might be able to do that with Issue Level Security. You can use the Assignee field or probably better, create a new custom field for Customer that is a single user picker field. Populate the Customer field (or whatever you want to call it) with the Jira user value. In the Issue Level Security, add an entry for…

Hi Edvin, Try placing a Validator on the transition to make the field mandatory. It should not fire until you have saved the value on the Transition screen. See this document for more info: https://confluence.atlassian.com/adminjiracloud/advanced-workflow-configuration-776636620.html

Well, I am glad you at least got it up and running even if it's not the ideal solution. 

You have to create each custom field against the Next-gen project where you want it to appear. You cannot use globally created custom fields with Next-gen projects.