John Funk Community Champion

Hi @Support Agent - Maybe try to go straight to the screen and not through the project. Go to Settings > Issues > Screens Then search for the screen you want and add the field to it. 

Can you create a Short Text field and put the URL link in there? You will only be allowed to create the types provide for Next-gen. 

Are other users getting the error? Or just you? Have your tried with a different browser?

Hi @Anh Le - Welcome to the Atlassian Community! Next-gen projects do not use the shared custom fields created through Settings > Issues > Custom Fields. You have to create the Custom Field inside of the Next-gen project. And it only applies to that one project. If you want to use that same Custom Field in another Next-gen…

See my comment above

see my comment above

Hi @Виктория - Sometimes when the Board Filter is "changed" it is actually being replaced by another filter. And the user forgot to share the new Filter with anyone. Check to see if the Board Filter is shared. 

Hi Ana - Welcome to the Atlassian Community! Can you share the error with us? Also, how many issues will the underlying Board Filter return? If it is a very large amount, that might be why the board won't load. 

Welcome!!

@Micaela Barros - Yes, Actionable Agile uses Flagged to mean blocked for calculating metrics, especially Efficiency. When something gets flagged, then the clock stops counting for measuring Efficiency. Or it did when I last used it. 

Hi David, Is your instance a Managed Account (meaning the Domain has been verified)? If so, then you can go to the Directory (top nav option in User Management), search for the user and then change the email address there. 

Hi Micaela - Welcome to the Atlassian Community! We actually use the Flag to indicate it is blocked for us. I guess it's just a terminology thing, but there is no other way to record something as "blocked" in Jira. Given that Jira adds a flag and changes the shading, I think the intent is to treated it as blocked. Having…

Hi Angelina - Of course! You can use this code to actually include by the key and summary and it makes it so it is clickable. <a href="{{issue.toUrl}}">{{issue.summary}}</a>

Hi Shravani, Automation For Jira can help you with creating new Stories automatically when an Epic is created or by cloning existing stories. Some folks might create a "template" as such so that when a value is changed on the template issue then it sets off an automation rule that creates a new Epic and related stories,…

I am not an Atlassian employee - just another Jira user who likes to help out. :-) I will post a response on the other post. 

Hi Shravani - Can you create a new question for the community for this? I will get a lot more attention that way. I will answer there also. But the quick answer is yes, automation for Jira can do that for you. Here's some information to get you started: There are two types of automation: * Global: In the Free version, you…

Hi Mauricio - Welcome to the Atlassian Community! I have seen this problem when there are issues with licenses for the Jira Software or Jira Service Desk. Are you using the Free subscription? Also, make sure the user has the Browse Project permissions in the permission scheme for that Project. 

Hi Vildana, For me, using labels for reporting is a terrible idea because they are case sensitive and typos/abbreviations/mixed case, etc. can happen too easily. I would use Components and/or Issue Types to provide the best clarity for reporting.

Hi Andrea, Can you share screenshots of the appropriate permissions for the atlassian-addons role along with the Issue Level Security setting? 

Hi @Sigismondo Freud - Welcome to the Atlassian Community! You could actually still use Jira Service Desk (JSD) to handle the incoming support tickets as you mentioned because it is probably the best tool to do things like that. But then you can create a board that shows both JSD projects and regular Classic Software…

Hi @feilong xu - Welcome to the Atlassian Community! I suspect you are actually on Jira Server and not Jira Cloud. Is that really the case? If so, take a look at this: https://confluence.atlassian.com/jirakb/remove-duplicate-rank-fields-in-jira-server-779159223.html

Looks good - we have started using something similar for our upstream/ideation process (your left side) and downstream/execution (your right side)

Hopefully, they will address that soon. But as of right now, you are correct, there is no way to do this with Next-gen. 

Hi GUI - can you share the rule you have so far?

Automation for Jira will not do any validation to prevent an action. It only responds to some type of action. You will need either a Condition or a Validator on the Transition in the Workflow to In Progress. 

Hi Maggie, For individual projects that would be in the People section under Project Settings. At the Jira Administrator level, you will need to have site-admin privileges (be a member of the site-admin group). That is done through Settings > User Management. 

Hi Bharath, There is not a way to do this in Jira Cloud natively with two different. The closest thing would be to use an add-on like ProForma Forms which will allow you to show different lists for one field depending on the values in another field. The other option would be to create a custom field with the Select List…

Hi @[deleted] - It depends on the type of Project as to how you would go about that. If it is a Classic Software project, then edit the workflow to add the statuses. If it is a shared workflow, you will need to be a Jira Administrator to edit it. If it is a Next-gen or Business project, then add a new column to your board.…

Try this information for creating an Automation For Jira rule: There are two types of automation: * Global: In the Free version, you get 100 executions per product, per month * Project: In all versions, you get unlimited executions per month Automation Basics:…

Hi Sunday, Make sure you share the underlying filter as well as sharing the dashboard. Many times (including myself), a filter is created but the user forgets to share the filter with anyone. Then the dashboard is created, a gadget is added and connected to the filter. The original user sees the data fine, but no one else…