John Funk Community Champion

Each occurrence per user is usually a little bit different. And, again, the main thing is that the only people who see it are the ones in the post. In this case, just two people - versus thousands seeing it. 

Hi Andrei - Is this a Next-gen Project? There are known issues for Automation For Jira for Epics for Next-gen projects - it currently is not able to use the Epics to do updates. 

Hi Nathan - Welcome to the Atlassian Community! It's always best to open a new question with the Community so more people will see it. That way you can describe exactly what you are doing and what is not working for your instance. 

Hi Uma, I am not completely following your need. Do you just need a filter showing you all of the issues on a project in the Backlog? And then another filter showing all of the issues in the To-Do status? 

When you say no success, what does that actually mean? Do you get an error? The value is not updated? It is overwritten by something else? Take a look at the history of the issue when you move it to Done to see what updates it is doing. 

I would go ahead and submit a Support Ticket with Atlassian: https://support.atlassian.com/contact/#/

What @Matt Doar said :-)

Hi Paula, If they don't have access to the project (i.e. Browse Project permissions) there is no way to see any information about any issues on that project. 

Hi @Gleisson Silva - I have not done a direct migration like that before. But what about exporting the project issues to CSV and then importing them into the new instance? 

Hi Anita, I usually create a custom date field for capturing the timestamp - something like CF Updated. Then use Automation For Jira to set the value of the new custom field to Now() when the original field is changed. 

Hi Siree - Check the workflow for the transition to Done to see if it is calling a transition screen or has some conditions/validators set to fire. 

Hi @FORFIRM ITALIA SRL - Access to the board is controlled by the permissions on the board filter. The Administrator is just who can make changes to the board setup, but anyone with access to the filter can see and use the board. 

Hi @JRodney Estrada - Yes, you can change the workflow for the transition to Done (or Closed or whatever status you use) to modify the Post Function that is setting the value of the Resolution field. 

So it looks like you need to add a transition from Closed back to Reopened. I would add a condition so that only an Administrator can execute the transition. You will probably have to make a copy of the Workflow to make the changes since Closed has no outgoing transitions currently. 

Hi Barry, Make sure the user has Browse Users and Groups in the Global Permissions under the Settings > System > Global Permissions. 

Hi Yossi - Is this a Next-gen project or a Classic Software project? If Classic Software, can you share your workflow for the project? You would need a transition from Done to Open. If Next-gen, can you drag the card on the board back to an Open column? 

For Server, Automation For Jira is an add-on. There is a free version called Lite or a full Paid version. This outlines the differences: https://confluence.atlassian.com/automation/getting-the-right-version-993924597.html

@Simmo - Have you seen that before? That is very strange that it is the only thing different in whether the rule runs or not. 

Thanks for sharing. And just so we are on the same page, when you talk about Jira Labs - is that a separate add-on app? Or the one that is used by going to Personal Settings from your Avatar?

Hi @Support - Welcome to the Atlassian Community! Take a look at this article to see if it helps. https://confluence.atlassian.com/jirakb/workflow-action-results-in-could-not-load-functionprovider-317948123.html

Hi Bob, I am not aware of how Jira Labs would factor into what is going on at all. That's really weird. Can you share some more information, such as a screenshot of your rule and the audit log after you run it both with Jira Labs on and Jira Labs off? 

Hi Elby, Go to: https://id.atlassian.com/manage-profile/email

Hello and Welcome, Prashant! We are glad you are here!!

Sorry Satya, I was out all of last week. What are you basing the values for cf1 and cf2 on when you populated them manually? How would you know what to automatically populate them with? If you know that, then yes, you can have them updated automatically when you create a new issue. 

Can you post the Audit log for when you executed and it didn't send the email? 

Thanks @Kate Clavet-D_Amelio - I have dropped them a note!

Sorry - was out all of last week. So the rule runs, but it does not clear the field and you get no error message. Correct? @Simmo - Any thoughts? 

Hi @Kate Clavet-D_Amelio - I have questions about JSM and Opsgenie pricing and billing under a single contract. What's the best way to get those answers? 

Hi @Jessica Taylor - We are wanting to test out Atlassian Access against a Sandbox to make sure we understand the functionality and process to set it up correctly. I have created a sandbox against our premium instance, but our IT group is nervous that it will affect our production instance of Jira. Or that it will…

Do you know if this includes being able to test Atlassian Access against the sandbox without interfering with the production instance?