John Funk Community Champion

Sure, go to Project Settings and then you should see a link for Permissions. Or go to Project Settings > Summary (what I like to do because you can see many things there at one time) and then you can go to the Permission Scheme from there. Once you are in the Permission Scheme, you can see a button for the Permission…

OKR Board and BigPicture stand out to me. 

Can you verify if you are on a Team-managed project? And how did you take the field off? 

Hi David - Welcome to the Atlassian Community! I suggest you open a support ticket with Atlassian to get their feedback/guidance. https://support.atlassian.com/contact/#/

Yep, that will work. You don't need to do the Condition check in that case to see if it is empty. 

If you remove them from the screen, they will be removed from the Work Item View Configuration. When you create a new Request Type, if you don't do it from a template then all of those fields will not get added. Otherwise, yes, they will probably get added. 

You must be in a Team-managed project. If so, that is problem number one. Go to Fields and see if you can add it there. How did you take it off? 

Hi Katie, I have not had any issues with rules firing correctly today. Maybe create a copy of the rule and disable the original rule and see if that helps. 

Hi Lorrana, Try going to the screen(s) used by the project and add it directly to the screen. Go to Project Settings > Summary > Screens

Hi Johanna - Welcome to the Atlassian Community! There is probably an automation rule that is running somewhere to does the update to Slack. Find the rule and disable it. 

You are welcome - glad to help! With the Free JSM account you only get 3 Agent Licenses so don't go over that or it might automatically kick you on to a Standard subscription trial. 

Great - glad you figured it out. Can you add what it is here for future readers who might have done the same thing? 

Hi Neil, That can happen a couple of ways, if you are creating Request Types using a template versus from scratch, Jira will add a bunch of those. I NEVER use a template. Or when people create custom fields, they might choose to add it to all screens. Either way, it's not good. Instead of altering the field/issue layout,…

Hi Simon - Welcome to the Atlassian Community! Make sure that someone has not disabled public access for forms on the Jira instance. Public access can be turned off through the Products settings, with separate controls for team-managed and company-managed spaces.

Check to see if you are in the jira-servicemanagement-users-YOURDOMAIN group where YOURDOMAIN is your actual domain name of your instance. It will be all lowercase. 

Yes, you can delete it. Or just don't get anyone access to the Space in the Permission Scheme (Browse Project permission) then they should not see it. 

Thank you for the clarification and that was my mistake for the assumption of being a Marketplace Vendor and not a Solutions Partner. The guidelines still apply so thanks also for editing the original post to remove the references. 

Hi Dea - Welcome to the Atlassian Community! Contact the vendor for that app to get their support/feedback.

Hi Keith, You have only shown one example from that article you linked to. And I would dare say that is probably the least used method most organizations used. I have never seen that method in use anywhere actually. Examples 2 and 3 of the boards are fully supported by Jira and are the most used implementations of Scrum…

Great! Glad you got a solution. 

Hi Jimmy - I am marking Kim's answer as accepted. Please let us know if you still have questions. 

Hi Louis - Welcome to the Atlassian Community! You also must have a license for Jira Service Management as it is a separate product from Jira. This is also know as an Agent license. Once you are granted that access to the JSM product, you will be good to make those changes. 

Hi Suraj, Here are the guidelines: https://community.atlassian.com/forums/App-Central-articles/Atlassian-Partners-Rules-of-Engagement/ba-p/2899328

Hi Aron, Since no one has answered, you probably want to open a support ticket with Atlassian if you have not already. https://support.atlassian.com/contact/#/

Hi Christian - Welcome to the Atlassian Community! The ability to Archive a Space is a Premium subscription feature. I see that you have the Standard plan so that is probably why you cannot archive the Space. 

Hi Saskia, You can create the parent and the child at the same time. Or you can create the child and reference the key of the parent when you import the child. In my example below I have using Epic and Story, but Task and Sub-task would be the same process. The last example is if you are just creating new Sub-task and…

Hi Silvia, Try this:

No it is not possible. That is why I was asking if it had been tested. 

Hi Quintus - Welcome to the Atlassian Community! Have you tried with a different browser or with Incognito mode? 

Hey @Ryan Willms - did this all get cleared up now that things are back to normal?