John Funk Community Champion

Another very helpful thing would be to see the amount of usage of the apps so we know if we are paying for something that few if anyone is even using. 

Oh, didn't realize it was JPD. I don't have expertise in that, but will move this post to that area so maybe someone else will see it there. 

Hi Ana, Can you put your solution in a new answer so we can accept it and close this out? Also, did you ever open a support ticket with Atlassian to report the problem? 

Congrats to the winners - a lot of great apps!

Are you setting the Resolution field in your workflow when you move the ticket to Done? 

Hi Hajiin, Are you typing in a value that begins with https:// ? Have you tried a different browser or Incognito mode? 

I don't see Queries under the Agrupar dropdown. Is it in there? My board shows the heading but also the Queries value on it. 

Can you post a new screenshot? 

So you have cleared all filters and you are not grouping by anything on the board, correct? And you have the Swimlane above saved, correct? Now, change the Group to Queries on the board. 

What is the swimlane you are wanting to see? 

Correct

"I want to visualize my Swimlanes without the need to visualize grouping epics" - What does this mean? What are you expecting to see in the swimlanes? 

What is it that you are wanting to see on the board? If Epics, then try basing the swimlanes on Query and put in: issuetype = Epic for the swimlane code. 

Hi Donna, Are the users receiving other emails? Try creating a test ticket with you as the Reporter. Move it through the process and have someone else mark it as done, then see if you get the email.

Do you have any cards on your board? Because you are not displaying any. Do you have Epics displayed on your board? 

Hi Carlos, What do you mean by "it doesn't work"? You need to give us more information than that. What are you expecting to see based on the data on your board that you are not seeing? 

I think the problem is that you are the reporter and the approver all in the same step. That might be why it is failing, because that scenario doesn't make sense. 

Very nice article - thanks for sharing!

Hi Mike, No, there is no account rep outside of maybe the Enterprise subscription level. You can ask here or you can open a support ticket with Atlassian to try that route. https://support.atlassian.com/contact/#/

Hi Alex - Welcome to the Atlassian Community! Sometimes user email addresses get put on the Suppression list with Atlassian for one reason or another. I suggest you open a support ticket to see if that is the case with the emails in question. https://support.atlassian.com/contact/#/

Oh, that's the issue then. The automation rules for Forms only apply to Advanced forms (ProForma forms as they are sometimes called). 

Hi Kenneth, A couple of questions. Have you linked the forms to a Request Type? Have you refreshed the Automation rules tab in your browser since you created the Forms so it will recognize them? 

Hi @sdotwang If you are the person submitting the ticket, you should have an auto transition to approve it. No need to submit and approve in two steps. 

Hi Felipe - This is probably a timing issue. You should include one day later in your final query. 

Hola Keilan, ¿Este proyecto está gestionado por un equipo o por una empresa?

Hi Fidelidade, I am going to mark Bill's answer as accepted. Let us know if you still have questions. 

Thanks for the update and best of luck!

This was for a Jira Software form, not JSM. 

Hi Tankala - Welcome to the Atlassian Community! You should be able to include all project types. 

Hi Omri - Welcome to the Atlassian Community! There is no time limit for when you can restore an Archived project.