John Funk Community Champion

Hi Tracy, Can you provide some examples of what is not working and what you hope to see? 

Ah, that might be it then. Team-managed projects do not use the Epic Link field - they use Parent. So the built-in functionality of using Swimlanes based on the Epic with a Jira Software board is probably not going to work. There is movement soon to replace the Epic Link functionality in Jira Software with the Parent…

Have you been able to share other things? Are you possibly trying to share a Filter that uses a project that you do not have permissions to? Or are you trying to share with a group, but you are not in the group? In other words, can you give some more details of the exact steps you are trying? 

Can you share the JQL you have for the Swimlane query?

こんにちは @reo masuda -アトラシアンコミュニティへようこそ！ チーム管理のプロジェクトには、コマプニーが管理するプロジェクトのようにカスタムフィールド形式を使用できるとは思いません。 ただし、名前を引用符で囲むことにより、実際のフィールド名を使用できるはずです。 ""

Hi Oliver, The Watchers field is for individuals only - you cannot add groups to it. You would need to add a new custom field of Group Picker type. 

Hi Anders, Is the problem that the Team-managed Epics are not showing at all on the board? 

Hi Talveen - Welcome to the Atlassian Community! Users are not Agents and there are no "Agents" in Jira Software - just licensed users. If you add Jira Service Management, you will pay for each Agent that you set up. You won't need to make all 20 licensed users as Agents, which will save you money. But the Agents for JSM…

You are very welcome. If this has you all fixed up, can you click on the Accept Answer button above to close this one out? Thanks!

Correct!

Yep, that's the culprit! If you delete this post function, then the value used by the screen will stay in place. So, if the workflow is shared by that many teams, it will DEFINITELY affect them. However, since the screen is also applied to this workflow, then it will HELP them by not overriding what they are putting in the…

Hi Martin - Welcome to the Atlassian Community! Org Admins are not the same as Jira Admins. The Global Permissions are probably referring to Jira Administrators. 

Another thing to try is to open a support ticket with Atlassian to see if the user emails have been blacklisted for some reason. https://support.atlassian.com/contact/#/

I don't know of any plans in Cloud to add the summary for Jira Software projects. 

Great! Glad it is working for you. 

Hi Tony - Welcome to the Atlassian Community! You would need to add a custom field for a Select List (single choice) or a Radio Button. But it will not factor into any automatic calculations by the system - it will be fore reference only. 

You are very welcome. 

Great! You can add some of the extensions back one-by-one and test after each one if you want to use those. It should show you which extension is the problem. 

You need to edit the Field Configuration for that issue type and remove that the field is required. 

Okay, then go to Settings > Issues > Workflows Then search for the workflow used by this project. Click on Edit to edit the workflow Click on the transition (line) that goes to Done. That will cause a popup on the right side. Click on Post Functions Check to see if there is a Post Function setting the resolution and delete…

No, there is a field called Epic Link that you need to add to your screen. 

The project type is under the project name. It will say something like Service Project or Software Project or Business Project. And then at the very bottom of the same column, it might say it is a Company-managed project or Team-managed project. 

You cannot add the Epic Name to regular issues. You have to use the Epic Link field. 

That looks like the regular Filter Query. The sub-filter is at the bottom of the screen.

I am 100% sure it will not automatically put you in a paid JSM product, yes. You have to make that manual change just like you have to make a manual change to move it to Free. Moving out all of the users to less than 3 doesn't do that either. 

Hi Ketevan, You need to edit the sub-filter on the board. Go to Board Settings > General Then remove the code for excluding issues with a value in the Fix Versions field in the sub-filter section all the way at the bottom of the screen. 

No, I believe it will just not let you add more users - including regular Jira users, if there are already 3 JSM users.

It might be the Notification scheme is overriding that though. Check the scheme to see who notifications are going to. The best advice I can give you is to remove yourself as a Watcher on those issues. 

Hi @Ivan Andrieiev You should be able to set it to Free. Are you concerned that other Admins will add users to the product?

Hi @Qing Guo(Walker) - Welcome to the Atlassian Community! When it works in one browser and not another, but have found it often involves Extensions that have been added to Chrome. I would remove each extension one at a time and retry between each one until it begins working.