John Funk Community Champion

Hi Greg, What issue type is CARS-532? And is that a sub-task type of issue type?

I can't speak to that. I would either use a different field when creating or update it afterward. Either way, I would make it so that field is not required to create an issue. 

I believe so, yes. But you would need to test that out. 

Hi Hoc, The To Do status at the top represents the first column on your board. It’s not really in the Backlog.

But I would not hold my breath. I would not expect them to bring back the old issue view. 

Hola Valeria: ¡Bienvenida a la comunidad de Atlassian! ¿Qué tipo de proyecto estás usando? ¿Administrado por el equipo? ¿Administrado por la empresa? ¿Gestión del trabajo de Jira? ¿Se completaron o terminaron los problemas y aún se muestran en la pizarra? ¿O los problemas no están completos pero hay demasiados?

Hi Paul - Welcome to the Atlassian Community! Make sure there are not multiple Field Configurations for the project. The project uses a Field Configuration Scheme, which can be made up of multiple different Field Configurations as they are attached to Issue Types - in other words, one FC for one issue type and another FC…

Hey Raymond, That looks like a bug to me. I would submit a support ticket to Atlassian. Please post back here with the resolution. https://support.atlassian.com/contact/#/

Hi Pranay, If you have the Jira Software product then your users will be able to use both JWM and JSW projects. Give it a try with one of your users. 

Hi Shiri, There is also another status field for Epics called Epic Status. Please make sure that field has a value. 

Hi Deepti, You will not be able to do a live chat here. Just post your questions and someone will try to help you. Or you can open a support ticket with Atlassian here: https://support.atlassian.com/contact/#/ But there will not be a live chat there either. 

It should be showing - I do not know why it is not. I have definitely imported and updated existing issues before. It looks like a bug to me. I would open a support ticket with Atlassian. Please post back here with the resolution. https://support.atlassian.com/contact/#/

Thanks for sharing, but no, I am not talking about the 3 dots menu and adding flag. I mean actually put the flagged field on the screen. So go to Settings > Issues > Screens. Find the screen your project is using and add the Flagged field to the screen. 

Ah, looks like there was a disruption in service earlier. It should be good now. 

It really depends on what you want to do with it. If you want simple to use with extra features like Forms, inline editable Lists, and a built-in Calendar (as well as a very limited board), then you should use JWM. If you want power and flexibility with a little more complexity to create and maintain, then you would use…

Hi Harp - Welcome to the Atlassian Community! Is this still happening? And have you tried other browsers? 

Hi Anil, One rule will look like the below. Basically you need to use a Branch. Change the statuses so they lined up with yours, and as well as the issue types. 

Hi Ardian, The field is simply called Key in Jira. 

Hi Karmin - Welcome to the Atlassian Community! No, it is intended for help desk and service management types of work - not software development. 

Well, you might do what is working and then add an automation rule just to update the labels type field after the issue is created. 

Hi Stephen, This appears to be a bug that has been introduced. You should report it here: https://support.atlassian.com/contact/#/

Hi Mo - Welcome to the Atlassian Community! There is an existing field called Start date already that you can add to your screen using by that project. And then you should create a new date type custom field called End date. Be sure to add that field to the screen as well. Or you can simply use the existing Due date field. 

Bonjour Siham - Bienvenue dans la communauté Atlassian ! Vous pourriez commencer par lire cet article. https://support.atlassian.com/migration/docs/perform-a-cloud-to-cloud-migration-for-jira/

Hi Suvidhaa, No, there is nothing built-in like that. It should just need to be a page shortcut from the Project. 

Hi Yahm - Welcome to the Atlassian Community! I don't know much about JSON, but why are you using an API to create the issue and not using something simple like Automation for Jira? 

So, it's a Team-managed project. That you "converted" to scrum more or less. Not sure how all of that works, but do you have the ability to add a column to the board? If so, I would try to add a column for Backlog and see what happens. You might need create a fresh project for Scrum from scratch and move the issues over to…

Yes, there were probably deleted before you arrived. 

Hi Laura, A couple of things to check. 1. Look at the Board Settings of the board to see if those statuses are mapped to columns on your board. 2. Look at the board filter and sub-filter in the Board Settings to see if the filter might be excluding those statuses for some reason. 

Hi Ruben - Welcome to the Atlassian Community! Nothing much we can do about that here. You should vote for and follow the request here: https://jira.atlassian.com/browse/CLOUD-10584

Sure - what type of project is it? That will affect how you update it. If it is a Company-managed project, go to Settings > Issues > Workflows Then search for the workflow. Add the Backlog status - and probably move the create transition to go to it instead of the To Do status. Then be sure to add a transition from Backlog…