John Funk Community Champion

Can you share the latest rule and the actual audit log also? 

@SuperGreen - I am marking this as complete unless you say otherwise. 

Can you go to the list of all boards and see if you can see it there? 

Thanks for sharing. So what do you mean by it didn't work? It said successful but didn't copy the value? Is there a specific link type that your users should selecting? Or literally any can be used? What was the specific link you used in your test? 

Hi Gabriel - Welcome to the Atlassian Community! Well, I think there are various ways to do this. One is to create the issue as an Epic and leave it open and record comments there. Then create individual tasks under the Epic to record and do the work. You would set those up as recurring tasks and have new ones created when…

Well, there is nothing there that differentiates creating an issue between any of your boards. Which will make it impossible for it to know when board you were on as @Nic Brough -Adaptavist- says. So the only other thing I can think of is to add a new custom field with a dropdown of values related to the Components and…

Well, I find no documentation anywhere that says anything about the Location affecting the sprint. I would say to create a little test board and see what happens. 

Hi Makhorin - Welcome to the Atlassian Community! How are you capturing the value of the customer? Just the Reporter field? If so, you can create a filter that shows all of the issues on the project for the period desired, and save the filter. You can make the filter more dynamic by using the StartofMonth() and…

No, because it is literally the same issue. There’s nothing to link it to. Again, just curious, but what are they trying to do with the old issue key? There is no other issue to go to.

Just curious, but why would they need that in a field?

No, you leave the custom field as you have it in the JSM project. And your automation you populate the team managed custom field with the value from the JSM custom field.

Ah, that would be why. Team-managed projects are completely self contained. So that field is not actually the same field but a different field using the same name. So the context for the JSM project does not apply at all to Team-managed projects. You might try a couple of things. Change the name of the Team-managed project…

What type of project is ATP? Company-managed? Is this a custom field that is shared with both projects? Does the context for the custom field include the projects and issue types? 

You are very welcome. 

Hi Ashley, It is available for Jira Service Management projects now. Jira Work Management projects have their own built-in forms. I am not sure of a roadmap for Jira Software projects. But you might could set up a JSM or JWM project to act as the receiving project and then use automation to create a new issue in the…

Hi Marcus, Boards simply show issues based on the filter associated with the board. So won't have a report of issues changed based on the board directly, but because there were changes to issues associated with the filter. Can you share the filter that is associated with the board? 

Hi Danilo, Can you share the actual automation rule with us? 

Hi Matheus - Welcome to the Atlassian Community! Actually, I think that is probably the best way. 

Hi Sinisa, Not sure why you would need to use #lookupIssues. What if you just did this: { "update": { "customfield_10155": [{ "add": "Navy" }] }

Hi Nathan, I don't think you are going to be able to this with straight JQL because you can't do diffs between dates. I would suggest trying it with an automation for Jira rule using #lookupIssues because you can use advanced conditions there including date diffs.

Hi Porush, Try this: Project = ABC and issuetype = Bug and created >= 2022-08-01 and created <= 2022-08-11

Hey @_Mike Long - It's probably a cache thing with your browser. Try clearing your cache and history and see if it goes away. 

Hi Lukasz, Can you describe the exact steps the user is taking when this happens? Does the user have access to individual issues on the board? 

Absolutely - hopefully David will be able to help as well. 

Hi John - Welcome to the Atlassian Community! Assuming these are Jira Software projects, there should not be a problem if they are Kanban boards. Not sure about scrum but could investigate. Are they scrum boards or Kanban boards? 

Hi Marlia - Welcome to the Atlassian Community! Sure you can do that. The trick is that boards are actually based on filters - so you can create an automation that uses conditions based on the filter of your board. So this assumes that each board has a different filter or something like that which makes them unique. How…

Hi Rhys - Welcome to the Atlassian Community! I do this exact same thing - I have a single help desk portal in JSM that then creates an issue in one of 6 different projects. It's all done using automation. You said "you cannot simply create an identical custom issue field in Jira Software/Service and use automation to copy…

Hi Dorothy, You should be able to see that in the History of the issue under the Activity section of the issue. 

No, I am not an API guy. Maybe JMWE could do it? @David Fischer 

Hmm, I just tried it with mine with no problem. Maybe open a new browser session? By the way, I used the second example above because that is the one for Cloud.