John Funk Community Champion

Sorry, I don't know what else to do except put in a support request with Atlassian. https://support.atlassian.com/contact/#/ Please post back here with the Resolution so we can help others that might end up in the same spot. 

That's really strange. Go to the user themselves and see what groups they are in. 

Hi Vasco, Your proposal sounds good to me. I can't speak to what Atlassian uses or does though. One question do the Sprints span projects? Meaning that a single team might work on multiple projects inside the same sprint? 

Just try to edit the group I mentioned above to take the user out. 

1. Most dashboard gadgets are based on filters. So you can just open the filter and do an export to a CSV file there. 2. You can modify the filter to include or exclude whatever you want.

Hi Wendy, Check their membership in the jira-servicemanagement-users group. If in there, take them out. That should take them out of being a JSM Agent. 

Yep, never hurts to ask. :-)

Hi Yatish, What is your relationship to the issue? Are you the Reporter? Or one of the others in the To or CC? Also, there is no image shown. 

Hi Joe - Welcome to the Atlassian Community! Since you are on a Free account, I will see if someone from Atlassian can come here and check the blacklist for the user. 

Hi Joe, You should be able to do that using Automation for Jira - probably ScriptRunner, too, I just don't know the latter tool. Do you have either one of those add-on apps? 

Hi Zane, It depends on how you set it up. You do not have to have all groups connected to your identity provider. Actually, I would just only one or two, depending on the need. When you connect the group to the provider, though, it will lock it in Jira and can only be updated by the provider. 

Hi Karin - Welcome to the Atlassian Community! Take a look at this previous post: https://community.atlassian.com/t5/Jira-questions/Can-you-link-2-Jira-Cloud-Instances/qaq-p/1671876

Hi Kristi, No you won't be able to do that with a normal Clone. You could add an automation rule that moves the cloned issue to the same status though. 

Fantastic!

Okay, I guess that's why. 

Oh, I forgot, these are Team-managed, correct? 

Hi Houssein, I am pretty sure it does not unless you put some formatting around it to force it to. 

Very interesting - have not heard that you can't copy paragraph type fields over. Do you mind telling me who told you that? I suppose you could then have an automation that copies the short text field to a paragraph field within the JSW project that fires when the short text field in the JSW project gets update. Also, yes,…

Oui

Les cartes sur les tableaux gérés par l'équipe disparaissent automatiquement après 2 semaines après leur achèvement.

Can you look into the history of the issue to see if something else is populating the Description field after the issue is created. 

So it clones the ticket, but the Description field is still populated? 

You would have to submit a support request to Atlassian. https://support.atlassian.com/contact/#/

Hi Sarah - Welcome to the Atlassian Community! Can you share the details of the Send Email step? Also, can you share the Audit Log? 

Salut Hudson - Bienvenue dans la communauté Atlassian ! Quel type de projet utilisez-vous ? Géré par une équipe ? Géré par l'entreprise ? Gestion du travail Jira?

Hi Maryann, Just because you are an admin doesn't mean you have full access to do everything in Jira. You will need to see if there is a Condition on the transition in the workflow that moves the issue to Done (or to whatever it means to close it out). You might also need to check the Permission Scheme to see if something…

Thank you for your kind greeting and further explanation. Then you will need to create a new custom field of a single select type. Unfortunately, you cannot just convert the custom field from one type to another. You can copy the existing values for that field in the current issues to the new field if needed. 

Hi Aristos - Welcome to the Atlassian Community! Can no one see the issues? Or just your colleague? Are you searching in the Advanced Search area? 

Hi Emely, It is always better to create a new question in the Community so that more people will see it. :-) But let's see what we can do here. What is the field that you are changing the description for? And are their multiple field configurations in the field configuration scheme? 

I see - thanks for the clarification. You might want to have another tab open for the directory of the users and search there for the full name to then get the username or email to help find it in the group.