John Funk Community Champion

Hi @Ivan Andrieiev Not quite sure what you mean by a ticket system, but thinking that Jira Service Management was built exactly to do that. Have you checked it out? 

Not really a guide but I can tell you steps more or less. What is the criteria on how the follow-up date will be calculated? I am assuming it will be something related to the Due Date, such as 10 days prior to the Due Date or something like that? Let's start with that so I can give better guidance. 

Hi @hamida Khanam - Did you ever get this solved? 

Hi Jenna - Welcome to the Atlassian Community! You will need to modify the workflow to add a transition from the Canceled status to the Done status. I would add a condition so that only someone in the Jira Administrators group and execute the transition. I would also add a post function to clear the Resolution field. And…

Hi Daridan, I would go ahead and submit a support ticket to Atlassian for them to investigate. https://support.atlassian.com/contact/#/ Please post back here when you have an answer for future readers. 

Everybody wants to be a rock star!! :-) Thanks for sharing!

Hi Riccardo, It looks like you might have to use businessDays instead of minutes. This will probably result in a decimal, but that should still work for logging time. 

Ah, that could be. I suggest you open a support ticket with Atlassian. Please post back here with the resolution of the ticket so we can have for future readers who might incur the same problem. Good Luck! https://support.atlassian.com/contact/#/

Hi Helene - Welcome to that Atlassian Community! I would create a custom field with a Date type. Then you can populate the field and keep it updated based on an Automation rule. 

Hi Amit, I suggest you do a trial of the Deep Clone app from the Atlassian Marketplace. It may take care of your needs. 

Hi Fidian, What type of project are you using? Team-managed? Company-managed? Jira Work Management? You can definitely have a different workflow for each issue type. But only one Workflow per issue type. That's the concept behind them being in a scheme - you can have multiple workflows bundled under a single scheme for the…

Hi Angela, You can create a Roadmap against a single project using a Standard subscription. Got to the Board Settings while on the board and then choose Roadmap. For Roadmaps across multiple projects, you need the Advanced Roadmaps function that is only available in a Premium subscription.

Hi David, If you are indeed using a Free instance, you will not be able to adjust the Permissions at all. Everybody in the instance can see everything. 

Hi Romina - Welcome to the Atlassian Community! What type of project are you using? Team-managed? Company-managed? Jira Work Management? Are you a Jira Administrator? Or just a project Administrator? 

Hi Daniel, You might try adding another status prior to the Approval status. Then create two transitions to the Approval status - One for Approved and one for Denied (or whatever language you like). Then place a transition screen on transition which requires a Comment be made. Actually, you will probably have to create a…

HIi @정영환 Why do the transitions need to be visible to people who can't use them? They can always click on the View Workflow option to see the full workflow. 

Hi Freek, Here is an article I wrote earlier this year on how to setup up a custom approach to approvals by email. It's a little clunky, but it might work for you. If you think the article is helpful, please give it a Like for me.…

Hi Adrienne, See if you can update the Affects Version field using the Bulk Change process. If you still can't see it, then you need to unhide it in the Field Configuration and then just not add it to any screens in that project. 

Ah, that would be why. Team-managed projects are completely independent of all other projects by design, so you would not be able to use Epics across those types of projects. 

Well earned with a story like that! Congrats, Andy!

Thanks, Jodie (and everyone else)! It's exciting to see that many posts. And looking forward to an even better 2023!

Thanks, Katie! And Merry Christmas to you and your family!

@Nick Curties What type of project are you using? Team-managed? Company-managed? Jira Work Management? 

Can you share the settings you have on the Customer Notifications for Approval required? 

Hi Swaroop, Does the user receive other emails from your Jira instance, and it is just the approvals that is not working?

Hi Shashank- Welcome to the Atlassian Community! No, that is not possible to add it at the project level. You can add it to issues. Or you can create a project role for each of those roles and populate there.

Hi Maeneth, As a Jira Administrator you can click the Settings > System > Project Roles to add more Roles.

Hi Dave, You are looking for Advanced Roadmaps. To find that function, click on the Plans menu option in the top navigation bar.

Hi @Adit Thapa - Did you get this figured out?

Great! Glad it is working for you now.