John Funk Community Champion

Hi Maia, What type of project are you using? Team-managed? Company-managed? Jira Work Management? Automation rules cannot cause popups to happen. They can auto-transition an issue, but it will ignore any transition screens associated with the transition. What are you actually trying to do? 

Hmm, I don't know what else to tell you. You probably need to open a support ticket with Atlassian. Sorry. Please post the resolution back here so future readers will know what happened. https://support.atlassian.com/contact/#/

Hi Priyesh - Welcome to the Atlassian Community! You just need to modify the workflow to use those statuses. 

Hi Claudio, It is not a good practice to delete things in Jira. It is best to mark them Abandoned or Canceled or somthing like that if they are not Done and you are not going to do them. Make sure it is Done category status. You will need to add the new Status to your workflow if one does not exist. Then make sure thee is…

Hi Jean - Welcome to the Atlassian Community! We can't do that here. You will need to open a support ticket with Atlassian. https://support.atlassian.com/contact/#/

Okay, that's what I thought was happening. Is there a Context associated with the field? And what type of field is it? 

Hi @Gnanabaskar - I am marking this as Answer Accepted. Please let us know if you still need help. 

Hi Christoph, No, it is not possible to modify the built-in notifications that come from Jira Cloud. However you can create your own notifications to be emailed using an Automation rule. 

Sorry, missed that. But that also should not cause the error. Can you create an issue using the Create button for that project and issue type (Task)? Are there any extra Validators on the Create transition in the workflow for Task for that project? 

Did you follow my steps above to see if there are other workflows? Also, what is the issue type for card 119? And do you have multiple workflows in the workflow scheme for the project? 

Okay, you can see the field on the screen, but you can't select it in the Field Required validator? If so, this a field you have recently added? And have you refreshed your Workflow screen to make sure it is picking up the latest values? 

Hi Paul, First we need to figure out why the field is not showing up. Check the Context for the field to be sure that it is either Global or includes the Project you are working with. Another way to do this is to click the create button then in the popup, click the 3 dots menu and select Find your field. Search for the…

Great!

Hi Brock, Have your tried changing the renderer in the Field Configuration for the paragraph field to not use Wiki style?

I don't see a column on your board that matches that status. Did you check the workflows like I mentioned above? 

If you just try to create an issue directly using the Create button, then you can see the field and populate it and it works? 

If you are using the clone function, what is your parent for the clone? You can't use the same parent from another project from the original sub-task. 

Hi @Jason Weddell - it needs an underbar - you can follow this format: {{now.convertToTimeZone("America/New_York").mediumDateTime}}

Hi Brad - Welcome to the Atlassian Community! The user is not able to modify an issue or the form after it is submitted. You need to create different Request Types up front for them to choose from before filling in the form. The different Request Types would be tied to the different Issue Types you have for the project. 

Just start typing the email. When finished be sure to click the value to have the automation put it in there. 

Hi Serah - Welcome to the Atlassian Community! Yes, you get all of that. :-)

Check the Context for the custom field to make sure it is available for that project. Also, just to be sure, make sure the field is on the Create screen for that project. 

Hi Arnd, You should be able to tell which issues have been created today (or whenever you ran the import). 

Hi Arnis, In the automation rule, when you create the Send email action, you can put an email address directly in there - it does not have to be related to a field or person in Jira. 

Hi Shanara, Unless you can figure out a way to substring out just the table, you are not going to be able to copy just part of the field. 

Hi Juan Pablo, In the form did you put in a value in the Linked Jira Field? And if so, you saved that? 

Wow, that's a lot!!

Hi @Joseph Obafemi You can create a manual trigger that will only execute when you are on an issue and manually trigger the automation rule. Also, you should open a new question if you need additional help so more people will see it. 

If those other tickets are in the Done status, that status disappears from the board automatically, after 2 weeks. The other tickets might be attached to a different workflow. Click the 3 dots More button on the top right, then choose workflow. Choose another workflow if there is one, you should see the tickets then. 

Great! Glad I could help.