John Funk Community Champion

Hi Asiya - Welcome to the Atlassian Community! You will need an add-on for that. Something like Automation for Jira or JMWE or ScriptRunner or something like that. Do you have any of those? 

Hi Ali, I guess I would start by asking why you didn't just create one custom field for Unit and Room and then another custom field for the Customer Number? 

No, that's just to create the issue and then link them. You need a totally different rule for when a comment is added. Create a new rule with the Issue Commented trigger. Then add a Branch for Linked Issues. Choose the Link type if you have different ones for the JSM/JWM connections. Then add a new Action for Comment on…

Hi Jani, Why would you not just use the conditional sections in the form? 

Hi Rashmi - Welcome to the Atlassian Community! You cannot rename it for just one project. If you want to use a different name, then you need to create a new Issue Type and add it to the Issue Type Scheme for that project. 

Hi India - Welcome to the Atlassian Community! Yes, you just need to edit the Field Configuration for that project and change the Renderer of the Description field to Wiki style. Go to Settings > Issues > Field Configurations and search for the one used by your JWM project. 

Please share what you have so far so we can help you with the corrections. 

Hola Luis - ¡Bienvenido a la Comunidad de Atlassian! No, no hay necesidad de migrar. Puede seguir usando el mismo sitio que está usando con la suscripción gratuita actual.

Can you post the rule that you created that copies the comment from one project to the other? 

Hi @Térence LECROIX Create a rule something like this:

Hi @JensH - That's because the KLAR TIL SHIPPING status is a Done category of statuses. Issues with a status of a Done category will disappear from a Jira Work Management board 2 weeks after moving into that status. 

Correct - JWM use requires a license. There is no free customer option for JWM like there is for JSM. So you would need to use another licensed user as the reporter. You could create a service account user with a license to do something like that. You would also copy the customer from the JSM ticket into a text field in…

Hi Jun Lee, You will need to use the full smart value. Something like {{issue.ENM_ReqApprover}} You will need to type that in, and the click on what you have typed to be sure it gets put into the To: field. 

If you are new here or haven't been over there yet, come visit us at the New to Jira Work Management group. Say hello and join the group! https://community.atlassian.com/t5/New-to-Jira-Work-Management/gh-p/newtojwm

Hi Ahlam - Welcome to the Atlassian Community! You should be able to do that with a series of Automation Rules. I assume that the Direct Manager is the person who does the approval. So I would setup a rule with an Issue Created trigger that puts the value of the Direct Manager into the Approvers field. And then add a new…

So I see that there are two issue types that are connected with the Custom field. That means that only issues with one of those two issue types will work and not give the error. So you need to see what issue type you were using for the Create. 

Hi @jeevan - Did you ever get this working? 

Very good - thanks for sharing. 

If you go into the ticket, you should be able to see the form. 

Hi Umar, Yes, that user should have the ability to do that if they click the blue Create button in the top navigation bar. They should be able to change the Status in the Create screen to the To Do status at create time. 

You need to provide more information. What does the Audit Log say?

Hi Vegesna - Welcome to the Atlassian Community! Use Reporter = (name of the user)

It will look something like this:

Great! Glad I could help. 

Hi Elizabeth, First, you can edit the work flow to add the All transition back to it - although it will probably tell you that you can edit it because the status does not have an outgoing transition (the message will say something else though). If (and when) that happens, you will need to copy the Workflow, and then edit…

Hi Dave! That's a great question. I imagine it will sure notify any watchers. But will it send out an email because it was resolved is a good question. I would say try just one and see first. 

So sorry - I missed the part about wanting open tasks, too. project = ABC and (status changed to Done after startOfDay(-14) or statusCategory != Done)

Hi Astrid, Try this: project = ABC and status changed to Done after startOfDay(-14) Or you can use startOfWeek(-2)

Hi Sundeep - Welcome to the Atlassian Community! Please vote for this feature request (and you can follow it) as it does what you are wanting the List function to do. https://jira.atlassian.com/browse/JWMCLOUD-98

Hi Abhishek - Welcome to the Atlassian Community! Yes, that is very easy to do with an Automation Rule. Create a rule based on an Issue Created trigger for the JSM project. Then add any conditions you need so that it only executes for the appropriate JWM project. Then add a new action for Clone Issue. Change the project to…