John Funk

Hi Annie - Welcome to the Atlassian Community! Hash errors are most often associated wit browsers. Have the user try a different browser or use with Incognito mode or Private window mode. Or when he gets the error, start disabling extensions in the browser and retry after each one. But more than likely it is a browser…

in Hash 9SMN8 error message in Jira and Confluence Comment by John Funk January 13

Hi Olivier, Tabs on a screen are associated with the screen, not the board. And are not affected by the filter used by any board. What exactly are you trying to do?

in applying my board's filter to other tabs Comment by John Funk January 13

Hi Steven - Welcome to the Atlassian Community! How is the person getting automatically placed in the Request Participant field? And why not put the same user in the Assignee field at the same time?

in Jira Automation: Set Request Participant as Reporter on Ticket Creation Comment by John Funk January 12

Hi Harry, The quickest and easiest way is to remove the permissions for the user to Assign work items in the Permission Scheme.

in Prevent a work item from being assigned if in a certain column Comment by John Funk January 12

Hi Richard, Is this a Jira Business space or a Jira Software space? Can you share some screenshots?

in Author 'JIRA' changes - Project/Space Board Impacts Comment by John Funk January 12

Hi John, Is the organization populated on every ticket? Is the Organization in the Request Participants field?

in User Unable to See Ticket From Other Users Comment by John Funk January 12

You are welcome!

in Who assigned the ticket to me Comment by John Funk January 12

Hi Eydis, Yes, this is fairly straightforward to implement. Create your JSM space if you haven't already. Then turn on the Change Management feature. This will give you the framework you need to do wat you want.

in Change request management Comment by John Funk January 12

Hi Cynthia - Welcome to the Atlassian Community! Sure! Just click on the History link in the Activities section in the bottom middle of the ticket.

in Who assigned the ticket to me Comment by John Funk January 12

The Epic Status field has been deprecated in Jira Cloud.

in Difference between status and epic status for the EPIC Comment by John Funk January 12

Hi Keaton, Not sure I am following you. Who did the email go to if it was not the Reporter?

in Jira email replies showing as reporter instead of client email? Comment by John Funk January 12

Hi Jeff, The forms used by JSM are not the same forms used by Jira Software. You cannot attach a JSM form to a Jira Software project.

in attaching a form via automation after the form has been submitted Comment by John Funk January 12

@Matthew Rumph - Have you tried this?

in How to Best Group Work Items By Project Across Spaces Comment by John Funk January 12

You can do just that. But make sure that it is an account just like a regular person so that someone can see the email(s) received and respond to it.

in Caught in an edless loop of verification emils Comment by John Funk January 10

Hi Matthew - Welcome to the Atlassian Community! I suppose the simplest way to start would be to create a new Board that uses a filter that would include all of the work items you want to see that are related. You will need to have something about the work item so it can tell it goes with the other work items - maybe…

in How to Best Group Work Items By Project Across Spaces Comment by John Funk January 10

Hi Aaron - Welcome to the Atlassian Community! You might consider adding a custom short text field and populating it with the email address of the reporter. {{issue.reporter.emailAddress}}

in Customer Email address not showing on work item view. Comment by John Funk January 10

Hi Sam, You can't really control that within automation rules per se. The closest you can probably get is to add a delay as the first step of the rule after the trigger. Not sure if Data Center has that available or not. If not, try adding a series of Re-Fetch work issue actions. None for the one you want to fire first,…

in How to Control the Execution Order & track changes of Jira Automation Rules? Comment by John Funk January 10

Hi Enrico - Welcome to the Atlassian Community! Does the user have a regular Atlassian account? (Meaning not just the portal only user account).

in Bug while deleting customers Comment by John Funk January 10

That's your problem them. All user accounts in Jira must be verified with a valid email address. So when you do an invite to a user, there has to be a way to directly receive that email and respond to it.

in Caught in an edless loop of verification emils Comment by John Funk January 10

You are welcome. Please let us know how it goes.

in Create a auto ticket that can select worktype Comment by John Funk January 10

Hi Matthew - Have you verified the account? What do the emails look like?

in Caught in an edless loop of verification emils Comment by John Funk January 9

Hi Jacob, Were you able to get this resolved? If so, what was the solution?

in Insight Objects are hidden Comment by John Funk January 9

Hi Nicole, You should contact the vendor directly to ask them. https://marketplace.atlassian.com/apps/1217222/planview-hub?hosting=cloud&tab=support

in If we start using Planview, how will it change the way teams use JIRA? Comment by John Funk January 8

Okay, that's completely different from your original question. Yes, that is easy to do with a Work Item Created trigger. Then add any conditions needed. Then add an Action for Create Work Item under that. Select the fields you want to copy down. Click on the 3 dots beside each field and select Copy. Then choose From…

in Create a auto ticket that can select worktype Comment by John Funk January 8

Hmmm, maybe I will! "How to Keep Your New Year's Resolution 100% of the Time" Guessing it will be a short story.

in Throwback Thursday: New Year’s resolution stories #TBT Comment by John Funk January 8

Hi Sandy, Why not just have them click on the blue Create button and just create a work item?

in Create a auto ticket that can select worktype Comment by John Funk January 8

Hi Daniela - Welcome to the Atlassian Community! Did you ever get this resolved? If so, what was the solution?

in Only the administrator has access to the project in Jira Cloud Free Comment by John Funk January 8

Hi Guilherme, It sounds like you need to report this to Atlassian Support to get there feedback and check if a bug has been introduced. https://support.atlassian.com/contact/#/ Please post back here with the resolution. Best of luck!

in Active Sprint board items and Epic names suddenly disappeared Comment by John Funk January 8

I have the same resolution every year - not to make any resolutions!! I have accomplished my resolution every year for the past 10 years!!

in Throwback Thursday: New Year’s resolution stories #TBT Comment by John Funk January 8

Bonjour Bénédicte, bienvenue dans la communauté Atlassian !Vous ne pouvez pas effectuer cette opération directement avec JQL. Cependant, vous pouvez créer un champ numérique personnalisé, puis une règle d'automatisation qui remplira ce champ, par exemple en utilisant un déclencheur tel que « Création d'un élément de…

in comment mettre filtrer sur le nombre de components Comment by John Funk January 7

John Funk Community Champion

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