John Funk Community Champion

Hi @[deleted] - A queue is really just a filter - is it not? So gadgets in dashboards need to be based on something and filters existed before queues did, so that seems logical. 

If I am reading that correctly, it looks like you are trying to make the update to the original issue and not the issue that got created. You probably want to add a Branch for Most recently created issue and put the modification there for the issue. 

Gotcha - that's much easier then. You could approach it a couple of ways - add-ons would be best - either ScriptRunner or Automation for Jira. I do not use ScriptRunner but for an automation rule, you can create a Scheduled Trigger rule that runs nightly and includes a JQL query to identify the issues related to the…

Correct

You will not be able to auto transition an issue if there is a pending approval for that status. You could possibly do an auto Approval instead of an auto Transition. 

Hi Tushar, I am having trouble following everything that you are doing, but you should be able to use the smart value of {{issue.comments}} to get those comments. Or {{triggerIssue.comments}} dependending on how you are getting there. 

Of course - just create an automation rule based on the Issue Created trigger. Then add any conditions to narrow down which issues will send the email. Then add a new action for Email issue. You should be able to use your email address in the To: field. And you can add any fields you want to the body of the email for more…

Hi Andrea - Welcome to the Atlassian Community! Can you describe the situation a little more? When the issue is approved - which means it moves to Done from what the workflow seems to show above - you want to create a new issue? If so, you would need to decide that before clicking Approve - probably by updating a custom…

Hi Stu - Welcome to the Atlassian Community! No, all columns on a board must be mapped to a status or the column will not show on the board. Also, there would be no way to move an issue into the column even if it showed up, so the column would be useless. 

Hi Mykhailo, No, it is not possible to create a custom help popup screen. 

Hi Omar - Welcome to the Atlassian Community! You would need to contact Atlassian directly with that request. https://support.atlassian.com/contact/#/

Hi Helen - Welcome to the Atlassian Community! Yes, you can create an automation rule that will Clone the issue into a separate project and use a specific Epic for the newly created issue. Is that what you are wanting to do? 

Hi Sam, I am not aware of a way to prepopulate the form with a value from another form (or even dynamically). You should probably open a support ticket with Atlassian so they can decide if that's a feature they want to eventually do (or if there is a workaround for it now!). https://support.atlassian.com/contact/#/

That's fine - just give it a different name in the Summary field when you are creating the Clone. 

Can you share the audit log? Because that will tell us if the Conditions actually passed or not.

I would think that you could still use the same gadget, but just change your filter used by the gadget to narrow down the results to the 10 issues. something like: Status was in (Total exception raised) This assumes that the current status is either Approved or Rejected.

Hi Yash, Yes, you can simply add a Condition to the transition to Closed/Resolved/Approved statuses in your workflow that restrict who can actually execute the transition. 

It depends on what you want to test out. Free accounts won't let you control permissions, but you can do most other stuff. And you only can add 3 Agents to the instance for your testing. But that should be enough. I would say create the Free instance, do as much as you can to test and then upgrade when you need to if you…

Hi Michelle, What do you mean by it won't show up? How did you create the Epic in JSM? Where are you expecting to see the Epic that it is not showing up? 

Hi Elif, Your automation should work and the issues should be getting created. However, if they are not linked to the Epic, then put this code in the Epic Link field when creating the Task: {{triggerIssue.key}} That will link the Task to the Epic. 

Hi Daniel - Welcome to the Atlassian Community! There's a couple of things here: 1. To create Groups, add people to Groups (including to be Jira Admins) and add users to your Jira instance, the user needs the Site Admin permission. This can only be granted by another Site Admin. 2. However, you don't really need all of…

Hi Jon, If I am following you correctly, it sounds like you want to convert an issue to a Sub-task as a child under another issue. If that is the case, open the issue, then click the 3 dots menu to the upper right and choose Convert to Sub-task. On the next screen, you will choose the parent issue. 

Thinking I need to make a visit to Thailand

Hi @Tonya DeGraw - Did you ever get this sorted out? Did you implement Bill's answer?

Hi Dhiman - Welcome to the Atlassian Community! Can you provide some more details? What exactly are you trying to do? 

Hi Ashima, You can try the Issue Statistics gadget and then use Status for the Issue Statistic. Or you could use the Pie Chart. 

Maybe try editing the Workflow to see if that helps somehow. 

Sorry, there as a typo in my question. I have corrected that now. 

Great! Glad you got it working.

Hi Gregory, Yes, it can do that. Just add a Condition for the custom field for the value Yes.