John Funk Community Champion

Hi @Manoj It's always best to create a new question so more people will see it and can tailor answers to your specific case. 

Hi @aravind1516 Not sure about your specific case, but I would check to see if the IDs for the custom fields and issue types are different between the Server and DC instances. 

Great! Glad you have a solution.

Hi Matthew, JWM boards will only show issues in a single workflow at one time. You must use the More link and change the workflow to see issues associated with that workflow. It might be one issue type or it might be multiple issue types associated with the workflow. 

Hi Benny, You would need to create a second (Jira Software) board that is associated with your JWM project. Here is an article that will walk you through how to do that. If it's helpful, please give it a Like :-)…

Hi Jack, Another way to do this is with issue level security. 

HI Trevor - Welcome to the Atlassian Community! You don't need a calendar for that, but write a query with JQL and then add a Subscription to it to send the email. 

Yes, but having one rule or having two rules does not prevent a user from changing the due date for an issue anywhere in the chain. Correct? 

So you have more than 20 fields that all start with the same first few letters? 

How do you prevent that from happening now? Can't a user change any date on any issue? 

Hi Mateo, Why is there a second IF statement? And why is the Teams message indented under that one and not at the main level? 

My first phone was a rotary dial with a long cord. :-) I have multiple clients and multiple email logins and multiple calendars. Even multiple laptops to keep some clients separate. So I use my phone to have the only consolidated place I have for all of my calendar appointments. And there's an occasional chess game that…

Hmm, that's weird because I see all of the options for all projects - including Team-managed and Company-managed for both JWM and Software projects. 

Hi Shakir - Welcome to the Atlassian Community! Here's an article that will help walk you through creating a second board. https://community.atlassian.com/t5/Agile-articles/Creating-a-Second-Agile-Board-for-Team-Managed-or-JIra-Work/ba-p/2115018

Yep, you will either need to use automation or an add-on like JMWE. 

Great! Glad you got it working. 

Hi Lynn, Unfortunately, I don't think you can exclude issues for a single plan versus another plan. 

If you are creating the issue by email then Automation for Jira would not be the Reporter on the issue. Are you not capturing the email of the user when they send an email to create the ticket? That should be what is in the Reporter field. 

What do you mean by default value. Can you give an exact scenario? 

Have you tried sending emails through Automation for Jira? 

Actually, that is a good question. I have not see anyone try to do that before with existing data. I would say to give it a test on a single issue and see what happens. Then please post back here with results of the test. 

Hi Vivek, You will need something like the Deep Clone app. 

Hi @Ismail Sanni Did you ever get this working? 

You can't have multiple statuses in a workflow with the same name. So you can't have two Resolved statuses in the workflow. I don't know if you really want multiple statuses or if you just want a status of Done with the Resolution field to be set for things like Done, Resolved, Will Not Do, et. That's a different process. 

Oh, definitely time to reach out to Atlassian Support then! Please post back here with the solution. 

Hi Liam - welcome to the Atlassian Community! PLEASE, PLEASE, PLEASE never create custom fields with the same name as a system field - for example Description. It should be a totally unique name. If you change the custom field name to something else, it will solve your problem. 

Hi Juan Manuel, You can create a Manual triggered Automation Rule and make that available for anyone to execute. Then the rule will show up on the issue under the Automation: Rule Executions area of the Context fields section of the issue on the right side. 

Agreed - I do the same with two different rules. 

Hi Icalvelo, You can use smart values to include pretty much any combination of static text and values from issues in your email. Give it a try and then we can help you fill in the gaps for information you are missing. 

Did you start typing the name of the fields? Jira can be a little different like that at times.