John Funk Community Champion

Ah, definitely not Cloud then. And here is another post in which the user also cannot add the Parent field. https://community.atlassian.com/t5/Jira-Software-questions/Field-quot-parent-quot-not-visible-in-Column-filter-Jira-Data/qaq-p/1792140

Okay, that's very weird. I would have to see more screenshots of the history, audit log, and all that to be able to tell more. 

So you run the rule and the Start and End dates move? Or Just the End date? 

Can you share a screenshot of that full page from above? So I can see what is in the left hand side. 

Hmm, good question, but I am no migration expert. Someone with that experience would be better answer it. 

Hi Tom - Welcome to the Atlassian Community! Can you share the details of the Edit Issue for the Start date field? Also, what is not working with it? 

Hmm, isn't that what I suggested? haha

So you are on Cloud and not Server?

Can you share the filter used by the board? 

Company-managed? Team-managed? Jira Work Management/Business? 

Are there any Conditions of Validators on the transition to Refining status in the Product workflow? 

Yeah, that stinks. :-( Time to migrate!!

Hi Antonin - Welcome to the Atlassian Community! Accounts don't usually get suspended due to the number of users. They just don't let you add more. Can you share a screenshot of the exact error you receive? 

What type of project is this? 

The thought is that help desks wouldn't need a Kanban board - they would just operate off of a queue. So that's one of the differences in the tools. Also, you can create a board for a JSM project if you like. I think you were alluding to that. But here is an article that helps guide you on that if interested. It talks…

Thanks for the information. Why are you sending the email to the same people in all 3 fields? (To: CC: and BCC:) Is the email going to all of the users in the To: field? 

Okay, I think I understand now. Try add the Parent field. 

Yep, I like this one, too. 

Hi Andrew, One option is to create a second Jira Software board where you could change the sorting. Here is an article to help guide you if you decide you want to try that. https://community.atlassian.com/t5/Agile-articles/Creating-a-Second-Agile-Board-for-Team-Managed-or-JIra-Work/ba-p/2115018

I am trying but you are not being responsive as to what you want to see on a single board. The board is not capable of showing all issues you have created in your instance. You MUST narrow that down. 

Hi Sam - Welcome to the Atlassian Community! Can you share the whole rule that you have? That will help us in diagnosing. But here is something you can try: {{issue.issuelinks.outwardIssue.contact name.displayName}} where contact name is the EXACT name of the field (including case sensitivity). Of if it is not an outward…

Hi Amedeo, Pretty much all sub-tasks must be created from the parent. What is it that you are trying to solve for? 

Hi Malli - Welcome to the Atlassian Community! No, you should not try to change those as they are connected in many places. What are you trying to accomplish that you would need to change the ID of a custom field? 

Hi Filipa, Do you some pain points that you are trying to solve for? I would say in general make use of automation rules to take care of repetitive or manual tasks. I have not made use of AI in Jira yet, but here's an interesting article that might give you insight.…

So you want this one board to show every issue that has ever been created in your Jira instance? That is unsustainable and will result in errors. 

Hi Marco - Welcome to the Atlassian Community! Can you share the rule that you have so far and what is not working with it? 

What exactly are you wanting to see on the board? 

Just business days

Hi David, Can you share the audit log for when the rule ran? 

Hi Boyko - Welcome to the Atlassian Community! The question is how are you determining who the user was who resolved the issue? If it is the assignee then you can create a filter for that project - something simple like project = ABC AND statusCategory = Done (or you can use AND Resolution is not empty) and save that. Then…