John Funk Community Champion

Hi @ravi.bolos - Did you ever get this solved? If so, what was the answer? 

I would go ahead and open a support ticket with Atlassian to see if they know what is happening. Please post the resolution back here so future readers will know. https://support.atlassian.com/contact/#/

Yes, it would be dependent on a Jira Admin, but how is the user being made inactive? By a Jira Admin? Or by an automated process through Atlassian Access? 

Hi Adrian, I would add a status between your current status and the escalation status (but do not show this status to the customer). Then after the 6 days have an automation rule that will auto transition to this in-between status which will then show the Escalation status available to the user. 

You will see two tiles - one for each project - the main Help Desk page. Then you will have to click into one of the projects first. 

Hi Michael, Can you be more specific? What exactly is one thing that you want to see? 

You are very welcome.

Click off the box for Only include issues that have changed. Also, you need to include the timeframe in your JQL. So add something like AND (status changed to Closed after startOfDay(-3) OR status changed to Resolved after startOfDay(-3))

Great! Glad you figured it out. 

Hi Merve, Create an automation rule with a Scheduled trigger and include the JQL for the trigger to identify the issues as you describe in your question. Then add an action for Transition Issue and select the transition to the Closed status. Finally, add an action for Comment on issue and add your comment. Create your rule…

Hi Fuji, I would definitely suggest using a personal email account. 

Okay, let me see if someone from Atlassian can come check on you here. 

Great! Glad you are up and running. 

Hi Muddassir Why wouldn't you just take out the inactive user?

Hi Nick, Yes, the Key for the issue needs to be in the subject line. 

@Nic Brough -Adaptavist- - This is old, but just ran across it. 

Hi Apurva, Go ahead and create an automation rule based on a Scheduled trigger. Use a JQL with that to identify the issues that you want to check. Then add an action for what you are wanting to update - I am unclear on that part. Then post the rule back here and we can help with further details. 

Sure, if you share your rule, then we can discuss what to add - that will be easier. 

Okay, that sounds like you have a free account then or you are not a Jira admin on your instance. Let me see if someone from Atlassian can come here. 

Hi Umair - Welcome to the Atlassian Community! You should submit a support ticket to Atlassian to check if your email is on a blocked list for some reason. https://support.atlassian.com/contact/#/

Hi Tanya - Welcome to the Atlassian Community! I am a little confused as to how you are using automation to sort issues in a list/on a board. However, if you modify the filter used by your board to use ORDER BY custom field name that should do the trick. 

Then there is a problem with your query. Your query says type - is this really issuetype? 

True. 

Hi Santhosh, Can you provide some screenshots? That will help us to tell what is going on. 1. I think you probably need to create an automation rule that will copy the values of the fields in your form to the Approvers field. 2. How are you trying to add the field? 3. You can create multiple automation rules that will…

Hi Deniz, There's not really a way to do that. There is a complicated ranking system used by Jira boards that determines the ranking of each issue as it moves into a column. I believe it has something to do with when each item comes into the board, but I have not proven that. 

Hi IT, Can you share some screenshots of your rule and of the audit log when it runs?

Yes that sounds like the problem. Check the permissions of the Space/Page.

Hi Jason - Welcome to the Atlassian Community! Parents are associated with Sub-tasks to stand issue types such as Story. For the Epic parent of the Story use the Epic Link field. 

Hi Juan Manuel, Yes, you can create an automation rule that will do that. Take a look at some examples in the Automation Playground and build your own. https://www.atlassian.com/software/jira/automation-template-library/rules#/rule-list?systemLabelId=all&filterText=create&page=1&pageSize=20&sortKey=name&sortOrder=ASC Let…

Hi @Governança de TI It is not clear what you are asking and which fields you are referring to. Can you provide more details?