John Funk Community Champion

I used it to help manage my move overseas. But it can be used for daily chores for children, "honey do" lists for home improvement, etc. 

Hi Annemarie - Welcome to the Atlassian Community! Are there any conditions on the transitions to the statuses in the workflow? 

Hi Erik, Make sure you do the import through Settings > System > External Import and not through the filter/search function. 

Hi Marcelo - Welcome to that Atlassian Community! I would suggest looking at the Revyz Backup and Restore app to do that. You can find it in the Atlassian Marketplace. Full transparency, I am an advisor for the app. 

Hi Helen - Welcome to the Atlassian Community! I am assuming you have created the 3 forms already and linked each to a different issue type. Is that the case? They will land on the same project because that's how it functions. But you would be able to filter by Issue Type to see the difference. 

Hi Gus, You can do that by implementing Issue Level Security. https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/

So tell me more about the copying a project thing. What exactly does that mean? Are you wanting to copy schemes AND issues? 

Hi Gail, Can you share the workflow that you have already? Where is the status not showing up - on the portal? Or on the agent screen view? Are there any Conditions on the transition to that Status? 

Hi Alex - Welcome to the Atlassian Community! How is the email getting sent? When is it getting sent? New create? Approval? User assigned?

Hi Karri, You should be able to add the text you are checking from JQL with the lookupIssues that narrows down the list of issues that get returned. Don't just check for everything the person has submitted for the year. 

That's strange, but I suspect that it is a bug with the Enhanced Backlog and Board. If you turn that off and try it, I but it works. If it does, you should report the bug to Atlassian. 

Hi Christian - Welcome to the Atlassian Community! I suspect you have done a free trial that is ending soon, but is not actually the Free plan. You would need to go to Settings > Billing then select Manage product for JSM, then change the plan and select Free. 

Hi Michelle, I am not aware of any option that would be available like that for Team-managed business projects. I think you would indeed need to migrate to a Company-managed project. 

Hi Timothy - Welcome to the Atlassian Community! Are you still having this problem? Jira Cloud was down yesterday for a while but is back up now. 

Hi Ananda, You have to go through the route of Settings > System > External System Import You can't do it through the Search box/Filter/JQL function

Okay, somebody needs to stress @Ram Kumar Aravindakshan _Adaptavist_ so I can see this!

Hi Darline - yes it can. It would be best if you created a new question so more people will see it and help. Please be as specific as you can in the post. 

Hey @Paul Gautier - Assuming you got this resolved. What was the solution? 

@Sam Nadarajan - I eat my sandwiches the same way! haha

Take a look at Feature Bundle: https://marketplace.atlassian.com/apps/1218221/feature-bundle-boost-customers-ux-on-portal?hosting=cloud&tab=overview and Refined: https://marketplace.atlassian.com/apps/1218481/refined-for-jira-service-management-cloud?hosting=cloud&tab=overview

Hi Kevin, I suspect this was left over from the outage. I would give it another try tomorrow and see if you get a different result. 

Hi Ingrid, So just to clarify - when you upload the CSV it doesn't always create them in the order they are in the CSV file (first row in the CSV might now always be the first issue that is created). Is that what you are saying? If so, I think you would probably have to upload one at a time. 

Hi Johanna - thanks for the post! I, too, try to get some reading in on Fridays as a way to work into the weekend and begin to slow down. 

Hi Mario, There is no way to add a section to the backlog user interface. 

Hi Twb, You would need to have a different workflow for the Sub-task issue type. It can be an exact copy of your existing one if you like, but if you create a separate workflow for Sub-tasks, then you can use a different transition screen. 

Hi Greg - no that's just the format for now. 

Hi Marisa - Welcome to the Atlassian Community! Are you talking about a Cascading field? 

Hi Nicolas- Welcome to that Atlassian Community! Just put both statuses in the same column (the far right one). 

Hi Mateja - Welcome to the Atlassian Community! Personally, I would probably use Components. 

Hi Phillip, It's not possible to customize by Project. It is only at the Help Center level. You can change a few things like welcome message, etc. But not the actual look and feel. You might try an add-on in the Marketplace.