John Funk Community Champion

Hi Mahalakshmi, Users need to have a JSM Agent license and also have the Service Desk Team project role in order to be able to close tickets. 

Agreed - I would think it would show those fields as being used even if not on a screen. I would also think that it would show all of the Spaces that have work item with a value in the field. @Jeremy Wood - A couple of things - I never rely on that information related to the field anyway. I usually create a query like:…

Hi Shannon - Welcome to the Atlassian Community! Swimlanes will not show if there are no cards that match the query for Swimlane. So if you don't have any cards with a value for that fixVersion that is in your query, that would be why you don't see the Swimlane. Can you verify that? 

Hi Thomas - Welcome to the Atlassian Community! Were you able to follow Tobi's suggestions and get what you needed? 

Hi Stephanie, If you ae using the built in form for Jira Software, you will need to edit the choices directly in the custom field. Are you using a Team-managed or Company-managed space? If Company-managed, then got to Settings > Work Items > Fields. Search for your field and click the 3 dots menu to the far right of the…

Hi Keshav - Welcome to the Atlassian Community! This is a user forum where users can ask questions and interact with each other. Atlassian personnel rarely monitor the site. That being said, I am not an Atlassian employee, but I can say that yes, a Jira Premium subscription would accomplish what you are looking for based…

Short answer is Yes, you will regret using a Team-managed project. :-)

Hi Marc - I am going to mark Chitra's answer as Accepted. Please let us know if you still have questions. 

Hi Kumar, You can follow the guidance here: https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/

Hi Jeremy, So you are saying that there is a field on a form that is linked to a Jira custom field? Or there's just a field on a form and not linked to a custom field? If linked to a field, then I assume the same field is not present on any screens? 

Hi Davide, This is a known limitation. See if this open request covers your situation: https://jira.atlassian.com/browse/JRACLOUD-78353

Hey Spencer, I have seen some people add a custom field to capture the actual effort - call it whatever you want. But when you do your retro, you can go through each card and agree upon what the effort was to actually complete it. For example if you have 3 stories that had 5 Story Points each, when you complete the sprint,…

Hi Gerlinde, This is a user forum and not Atlassian Support. I suggest you open a support ticket with Atlassian to get their feedback/guidance and maybe open a Bug ticket. https://support.atlassian.com/contact/#/ Please post back here with the resolution for future readers. Best of luck!

Hi Robert, I am marking the two answers as Accepted. Please let us know if you still have questions. Best of luck!

Hi @Kush Sharma - the risk is that the new hierarchy applies to your ENTIRE Jira instance - meaning ALL Spaces/Projects. So if you have some Spaces that currently use the Epic as the level above Stories or Tasks, that will change for them. 

Hi Andrea, You don't "download xray" in Jira Cloud. What exactly are your steps? 

Hi @PLaksh11 The TO field is required for sending an email - you can see that with the red asterisk. So you MUST have a value in the TO field. So then the question becomes is the value you are putting in there valid? We don't have screenshots of you attempting that. I would suggest that you do a simple test with this and…

Hi Tasha, This is default behavior for Team-managed projects, and another reason not to use those. Regardless, you can create an automation rule that will move the work item to the board automatically if desired. See the screenshot below. Add any Conditions you want if not all created work items go automatically to the…

Thanks for letting us know. I would say that it was related to the outage then. Glad it is working for everyone!

So, that's a good test. See if you can trigger a send email on another rule that you have that would send it to you, and see if you get it. And if you do, then immediately send a test on this rule again to see what happens. Has the email been going to the author of the comment in the past with the .displayName syntax? I…

If none of those help, I suggest you open a support ticket with Atlassian here: https://support.atlassian.com/contact/#/ Let us know the resolution here for future readers. Best of luck!

In general the activity was just playing outside. Might be some type of sport or playing tag or riding bicycles. Inside for me would be putting together model cars. 

Hi @Eyþór Örn Víðisson There is an active incident with Atlassian Assist now with JSM, but I wonder if that is also affecting the emails. https://jira-service-management.status.atlassian.com/ Have you tried it with you being the assignee to see if it will even send an email to you? If it will not, I suspect it is something…

Hey @Lira Martynenko - any update? 

Hi Siddhesh - Welcome to the Atlassian Community! I am going to mark Thorsten's answer as Accepted. Please let us know if you have more questions. 

Hi Adam, So everyone in your organization sees the same problem? I suggest you try a different browser or use Incognito/Private window mode to test that. And, as always, clear your cache first. Let just know how it goes. 

Hi Larry - Welcome to the Atlassian Community! I am marking Daniel's answer as Accepted. Please let us know if you still have questions. 

Hi Marcelo, Since you are on the Free tier, I will check if someone from Atlassian can come help you. 

Hi David, A couple of questions - what type of space did you create? Team-managed? Company-managed? And further, which type - Software? Business? Jira Service Management? Typically, you do not show the Epic cards on the same Kanban board as the Story/Task cards as often they follow a different workflow. 

Hi Michael - Welcome to the Atlassian Community! I suggest you create multiple filters for what you want to see. Then add multiple gadgets to your dashboard with a gadget per filter that you created. Out of the box, Jira does not have a way to filter information inside of a gadget other than the original filter itself.…