John Funk Community Champion

It's like most things - pace yourself and don't do too much at one time without some rests. Come to the Community and University booth and relax with us. 

Hi Mark, No, I am not aware of any way to vote for an issue without opening it. 

My wife and I used Jira to plan our relocation from the US to Dubai. It was a good way to collaborate and for her to enter tasks for me to do and prioritize them. 

Gotta say that I am not a fan of villains - make believe or otherwise. 

Ah, yeah that is probably the problem that it is a Team-managed project. I would not recommend using those. 

Very good - thanks for the update.

Do you see the actual card on the board? 

Very good - thanks for the info. Team-managed projects refer to them as Rules. Most of the time people are talking about Post Functions it is about setting the Resolution when an Issue moves to Done. In Team-managed projects this happens natively in the app - no need to add it. But in general Rules would be equivalent to…

Hi Deepika - Welcome to the Atlassian Community! Can you share your rule? And what do you mean by trigger is not occurring? Can you share the Audit Log for when that rule rules? 

What specifically do you want to Download? Every list by Status? If so, you can click on the count for that status and then when you get to the list of issues, you can click on the Export button there to export them. 

It looks like the user's view is grouping by Assignee. Maybe that issue is not assigned? Take a look at that. Also, have the user change the grouping on the board to see if it changes. Maybe group by Status. 

Hi Kumari, Can you give us more information on why you need to set that? Right now the function is not available for Jira Work Management for the Timeline and Calendars. You can view the request, vote for it, and follow updates here: https://jira.atlassian.com/browse/JWMCLOUD-328

Hi Ly - Welcome to the Atlassian Community! Let's start with what type of project you are using. Is it Team-managed? Company-managed? (you will find the answer in the bottom left of your screen while on a board). Is it Jira Work Management? Or Jira Software? You will find that in the top left of the screen. 

Hi Rajiv, Can you share a screenshot of the user's view of the board? Does the user have access to this one issue in the In Testing status outside of the board? 

Hi @Gadget Club - Welcome to the Atlassian Community! Well, I would say there are a thousand of them - especially in the area of Workflows. Do you have some specifics now that you would like to ask about? 

Hey James - did you get this all sorted out? Any details/lessons learned you can share?

Happy to help! For now, the best guidance is probably right here in the Community. LOTS of experience and knowledge across the gamut of Atlassian products. I am hopeful that one day soon you will be jumping in here, answering questions like the rest of us. :-)

This has been in place for a very long time, and I don't see it changing anytime soon. If this is a Company-managed project, you can configure the board and add some JQL to the Sub-filter on the bottom of the General tab to exclude issues in that Status. So when an issue is moved to that status, it will disappear from the…

Hi NIck, Do you have Site Administrator and/or Org Admin permissions for the site/product? Also, what happens if you click on it? Does it turn it on? If so, that would mean he is not actually an Agent right now. If you go to the group, jira-servicedesk-users, is he in that group? If not, he is not an Agent and is not being…

Let us know if you need help. 

Hi Venkat, Create a Filter for the issues you want to see in general. Like Project = ABC. Or you can use an existing filter used by a Jira Software board. Then you can Create a Dashboard and add an Issue Statistics gadget to the dashboard. Use the filter above. Make the Status field the Issue Statistic. It will then show…

Hi Shawn, What is it you are wanting to do when the Parent changes? 

Once again, can you share the actual rule?

Hi Niki, Yes, that is how the Summary is setup. You can click on the Give Feedback link on the bottom left if you want to request changes or to give feedback in general, of course.

You are welcome!

I believe the default for the Comment action will put it in the Customer section. But give it a try to see. 

Hi Guram - Welcome to the Atlassian Community! Sure you can do this. Create an automation rule based on a Scheduled trigger. Put in the cron information to run at the appropriate time each day of the week. Then add JQL to the Scheduled trigger for your tasks being in the On Hold or In Progress status. Add an action to send…

Hi Catherine - Welcome to the Atlassian Community! Typically, I solve this by creating a custom number field and don't put it on any screen (unless you want people to see it, then add it to the View screen, but not the Edit screen). Also, it is best to use a Default value of 0 for the field. Then create an automation rule…

Hi Lukasz, 1. Yes, just hide the Summary field on the Request Types form and put in a generic value like New Ticket. 2. You can't force the out of the box email notification to wait until after the automation rule has run. But you can turn that off and create a custom email using the same automation rule. Just tack the…

Hi Carl - sure you can do that. And if somebody hollers because it is gone - then just restore it. The other thing I do is to run a query to see where the field is not empty. Something like: "Carl's Custom Field" is not empty Then order by the Updated field and see if the results are really old.