John Funk Community Champion

Hi @J Ellwood Did you check the History of the issue to see if the Approval is getting set and possibly cleared later? 

We need the details of the Variable - not the JQL statement. 

Your link is to JSM. The question is about Jira Software. 

Hi Emiliano, You can't really stop that from happening, except to create a new Issue Link Type so it is less likely it will be used randomly by others. 

Hi Mamta - Welcome to the Atlassian Community! Is this a Team-managed or Company-managed project? 

Hi Kenneth - Welcome to the Atlassian Community! I would suggest using Components instead of Categories. But having said that, can you share a screenshot of what you have? 

Hi Ramona - Welcome to the Atlassian Community! I suggest you go ahead and open a support ticket with Atlassian for this Please post the resolution back here for future readers. https://support.atlassian.com/contact/#/

Hi Cyril Columns for the fields in a plan are unique to the user. 

Hi Alesandro, You can use this: 0 0 5 1 4/6 ? * It will run at 5 am on the first of the month, every 6 months, starting in April.

Hi Brady, Approvals are basically done on the status itself. So if you want to add an approval step, you would add a new status to the workflow. Then you would put your approval details on that status. 

Hi Beraud, Just to clarify - you don't escalate a ticket between queues. Queues are just queries - so based on the filter used by the queue, then the ticket shows in that queue or in another queue. So what exactly are you trying to do? 

Hi Marta - Welcome to the Atlassian Community! Click on Project Settings then select Request Types. This will bring you to the Request Form where you can change the Request type description. Simply click on the Request Type name to change it.

Hi @Джаваншир Мустафаев You can do this 2 different ways. One is create a new workflow for each issue type, add the new workflows to the workflow scheme used by the project, and then link each one to the appropriate issue types. The second way is to create a different transition for each issue type from the Backlog to the…

Hi @b_hafez If the issue was created using the Create button in Jira and not through the process of submitting a request from the Portal form, then you will not be able to view it though the portal. 

Hi Wilson - Welcome to the Atlassian Community! Check the create transition in your workflow to see if there is a Validator that might be interfering with it. Also, make sure you have Create Issues permission for the project. 

You are welcome.

Hi Francisco, Jira was having some issue earlier. Try it again now. If you still get the error, be sure to clear your cache. If you still have the error, try it with Incognito mode. 

This will need the ScriptRunner add-on. 

Great! Glad to hear!

Fantastic news!!

Go to Settings > Issues > Custom Fields Search for your field and then click the 3 dots to the far right. Select Configure Contexts There you can edit the Configuration to make the field relevant to only certain projects and/or issue types. This is what keeps the fields from being a burden on performance. You should not…

Olá Luana, Não, não é possível injetar JavaScript nos campos personalizados do Jira Cloud.

This is what I use for creating Sub-tasks and their parents at the same time. It should also work with Epics. Issue IDIssue TypeParent Summary1Task Task 1 Sub-task1Sub-task 1 Sub-task1Sub-task 2 2Epic Epic 1 Task2Task 2 Story2Story 1

Hi @Dhanalakshmi s - Welcome to the Atlassian Community! You will not be able to do this without an add-on app like ScriptRunner. 

Correct to the first part. Sure - depending on what you mean by "add". If by that you mean can multiple people view the issue? Yes, whoever has permissions to view it. 

Can you share the audit log of when the rule runs?

Yes, you want to control the over proliferation of fields in Jira but you can mitigate that with adding contexts to the fields. Also, I see 3 fields, not 25. And causing WAY more work to compensate for not having the fields doesn't seem like good business practice either to me. 

Hi Chau - Welcome to the Atlassian Community! Here is a link to the incident: https://jira-software.status.atlassian.com/incidents/17kgss0q1lyg I just tried and was able to link an issue in my Cloud instance. 

Hi Nancy - Welcome to the Atlassian Community! In Jira Cloud, all apps are priced at the same level of users as your Jira Software licenses (or Jira Service Management). They will also follow the same time period - yearly or monthly. If you are on the Free subscription, you would need to check the pricing directly in the…

So with those changes, is it working now?