John Funk Community Champion

Hi Jeremy, I assume your problem is that the CX field is not getting updated as you like. Is that correct? Are you copying the value from the trigger issue? Can you share a screenshot of the details of the edit issue action for that field?

Hi Randy, Like Dave I am baffled how the change could happen outside of the user changing it himself. You should open a support ticket with Atlassian - surely they could tell you how it was changed.

Hey @Mohammed Aamer Khan - using Automation you can identify the project you are cloning the issue into. This is not assuming you are doing a manual clone on the issue. 

Hi Rafael, For your first need, try this: {{now.minusMonths(1).format("MMMM")}} For the second, it will do what you are describing and tack on Jun Jul. One way to handle this is to always add a dash and then the month. So Test 123 - Jun. Then you could try to substring out the Issue Summary to right before the dash and…

Did you start typing the person's name? 

Hi Will, You can clone to multiple projects, but it would be a separate Clone action for each project as you have to identify the Project the issue is going into. 

Sure - go to Project Settings > Summary > then click on the Permission scheme on the lower right. Find the permission for Assignable User

Hi Wilfrid, Edit the Field Configuration for that project (and issue type if there are multiple ones in the scheme) and change the Renderer for the Description field to Wiki style. 

Hi Shan - Welcome to the Atlassian Community! Are you wanting to just export bugs? If so, just run a simple query like project = ABC and issuetype = Bug. Then click the Export issues button in the filter area to the upper right and export to CSV for my defaults. Or do you want to export the stories with them? 

Hi Mahanth, I have had no problems with it at all security wise. I have full faith in it. Use a VPN with your phone if you want a little extra security. 

As always, thanks for your help!!

Hi Clement Yes you can assign the Bug to a user who only has access to the project in which the Bug was created. Assuming the user has the Assignable User permission.

Hi Clayton, My interpretation of the question is that you are right about the time period and the answer you listed doesn’t give issues in that time period. It should use endOfMonth and not startOfMonth.

Hi Nur - Welcome to the Atlassian Community! Check the permission scheme for the project and make sure the user has the assignable user permission.

Hi @dfine - Welcome to the Atlassian Community! This sounds like you should go ahead and submit a support ticket to Atlassian. https://support.atlassian.com/contact/#/ Please post back here with the solution for future readers. Good luck!

Try adding them to the Service Desk Customer project role an see if that solves it. 

Boards are very simple to create - I would just create a new one. 

Hi Mohamed, What is it that you are trying to accomplish? And are you using Data Center or Server? 

A request is an issue in the system. An issue only resides in a single project. If you create other issues, they can be linked to each other. I don't think that is what you are asking but I am not following. Can you give a step-by-step use case? Which I do this, I want this to happen (or I want to see this) ....

You have 6 projects - correct? (Your query list the Insights project twice BTW). And all 6 projects use the same workflows? Or they are different? Because you only have 3 Ready to Test statuses in the screenshot above. 

Okay, these are totally different things and totally different questions. Can one issue show on multiple boards? Yes - question done and answered. Question 2 - you clone a task (the board is irrelevant). The the cloned task is moved to Done. Can the original task be changed automatically? Yes, assuming the issues were…

It's probably been alter in some way and the project admin will not be able to edit it. 

Hi Nam - Welcome to the Atlassian Community! This workflow says that it was auto-generated during workflow import. It might have to do with that. Also, is this workflow active (meaning attached to a current project)? Because you can only add Approvals to Active workflows. 

Ouch, that is ugly. Is this a bunch of Team-managed projects? If so, how many? And why are there so many To Do and Done and not as many of the others? 

Hi Mummareddy, It is probably firing because you have the trigger setup for when the Label changes, including creates. And since you are cloning the issue, it is technically changing the Label when it creates the clone - causing it to fire again. Maybe modify the trigger to not fire when the Label changes on create, and…

Hi Joseph - Welcome to the Atlassian Community! No, you can add Customers to Jira Service Management projects at no cost. 

Hi Will - Welcome to the Atlassian Community! I am not sure that I completely follow. But yes, you could have a single project with multiple requests types, and based on the request type used, you could clone the issue into another project, or create a new issue in the other project. And of course, you can link them…

Hi Andrew - Welcome to the Atlassian Community! No, those don't come out of the box, but they are easy enough to add and then start using. It would be much simpler and reusable if you used Company-managed projects instead of Team-managed. 

Hi Snehil, What type of project is this? Company-managed? Team-managed? Is it a Simple workflow if it is Company-managed? 

Hi @Md_ Abrarul Huda - Welcome to the Atlassian Community! Sure, the same issue can show on multiple boards. The boards will show whatever is in the board filter regardless of how many boards for which it might meet that criteria. This is assuming the project is a Company-managed project, or you have created a separate…