John Funk Community Champion

Ah, sorry, just noticed that the Request Type/Issue Type is Emailed Request, which I would take to mean that there are multiple emails coming in for some reason. So maybe when an issue is created, it is sending an email to that same email address. Which when received on your email system is sending a new email for some…

Hi Balaji, Are you just using the standard Notification scheme emails for when a new issue is created? Or have you created an Automation Rule to send the email? 

Hi Filippo - Welcome to the Atlassian Community! What type of project is it? Team-managed? Company-managed?

Hi Uli - Welcome to the Atlassian Community! What kind of errors are you receiving? What exactly do you do and what is the message you get? 

Welcome Yousuf! We are glad you are here!

Hi Joroen - Welcome to the Atlassian Community! Yes, this is possible in Jira. And yes, it would be best to use one of the excellent plugins. I would suggest looking at Zephyr or Xray, but there are other good ones as well.

I don’t think it actually copies the board like it does the scheme - it probably just creates a new board. But you should be able to copy the other board and change out the board filter to the one the new board is using. Be sure to change the location also to the new project.

Okay I will ask someone to come here to help you.

Hi Vignesh, Make sure to update one of the fields so that it has a Global context - no particular project or issue type identity. Maybe temporarily change the name to add a 1 to the end of the name so you can identify it. Copy the values of the current field for each project to the field you just named. Then delete the…

Hi Rokas - Welcome to the Atlassian Community! If you look at the history of the issues, who does it say is creating them? Is there any post function in the workflow that might be causing it?

Hi Shiva - Welcome to the Atlassian Community! A card is just an issue that is displayed on a board. There is nothing special about the board- it is just a way to display the issues. Boards have filters which determine which issues/cards will display on the board.

Hi Marco - Welcome to the Atlassian Community! You should open a support ticket with Atlassian to see if the email address has ended up on the Suppression list. Https://support.Atlassian.com/contact

Hi @Miranda - Welcome to the Atlassian Community! You should create a question in the Jira products area. https://community.atlassian.com/t5/Jira-questions/qa-p/jira-questions

Yes, we use the Revyz Data Manager for Jira app which is available in the Atlassian Community. You can clone one or several projects from one cloud instance to another, including configurations and data. 

That seems like a bug then. You might try a manual automation rule and see if that helps. 

 Hi Bisharah - Welcome to the Atlassian Community! Go to Settings > User management Are there any other users there?

Okay, thanks for that. I did not understand that you wanted to change them from being sub-tasks. I thought you wanted to keep them as sub-tasks and attach to a new parent. 

Hi Ankit - Welcome to the Atlassian Community! First, why are you running it every 30 minutes when you are just checking if it is today or not? Why not run it once a day early in the morning and check for the due date > startofDay(-1)

Thanks for sharing that. Is there an Edit screen in that Screen Scheme?

Hi Alfham - Welcome to the Atlassian Community! What are you using to determine what issues show in the plan? Click on Plan Settings, then Issue Sources under the SOURCE DATA section. 

Thanks, @Scott Schellhardt - I think that helps me understand the question better also. @Mareli you should edit your Issue Type Scheme to move that sub-task up above the regular Sub-task one. 

Glad you were able to get it all sorted. And thanks for providing the workaround!

Hi Ritesh, You should be able to do a query on the sub-tasks, then do a bulk change, then do a Move. Then select a different parent.

Okay, thanks for the clarification. The Product Plan above right for this question says Free. So back to the other question - have you added the field to the actual screen? 

@Lilli von Berg - Any update?

How else would you want to create the sub-task?

Hi Adam, Yes, you would need to adjust the licenses in the destination instance to handle the users coming from the other instance. Then you can use a tool like the Revyz Data Manager for Jira app to clone all of the configurations and data from the one instance into the new instance. 

Still not following what you really did. You can't migrate the configurations of a Team-managed project to a Company-managed project. So you had to set the custom fields up in advance in the Company-managed project. Then you basically do a move from the Team-managed project issues to the Company managed project. If the…

Hi Mareli, You are choosing the Client Lead sub-task from the dropdown and put in a Summary and it saves it as a regular Sub-task????

Hi Sushmita, In your test, did you try to move the Epic and the child/children under it at the same time?