John Funk Community Champion

Hi Eliena - Welcome to the Atlassian Community! You should submit a request to Atlassian support to check if the email address(es) is on their suppression list. https://support.atlassian.com/#contact/#

Hi Bassel Check the project role for Service Desk Team - I suspect you are in this role and the other user is not.

Hi rburt Can you share a screenshot of what you see?

Hi Bryan - Welcome to the Atlassian Community! You need to create an advanced form instead of the built in Request Type form. Go to Project Settings > Forms

Hi Luis - Welcome to the Atlassian Community! Have you created an automation rule to calculate this? If so, can you please share the rule?

Hi Mohit You can create custom notifications with automation rules for your staff.

Hi Jill, What type of project is this? Company-managed? Team-managed? Software? Business? Check the Quick Filters to see if any of those got set. 

Hi Robert, If you add levels above it will not affect any of your existing issues and their hierarchy. So add away!

Hi Emmerentia, You need to modify your rule to not process some many issues in a short period of time. Can you share the rule here so we can better assess how to provide advice?

Hi Lori - and Welcome to the Atlassian Community! Please do not create duplicate questions. This is a duplicate of https://community.atlassian.com/t5/Jira-questions/Extract-date-when-story-changes-from-New-to-InProgress-using-JQL/qaq-p/2811104 and I am closing this one.

Hi Torley, It's probably best that you should open a support ticket with Atlassian. Please post back here with the resolution. https://support.atlassian.com/contact/#/

Hola Carolina, ¡bienvenida a la Comunidad de Atlassian! Verifique los permisos globales del sistema para ver si los usuarios tienen el permiso para compartir paneles y filtros. Vaya a Configuración > Sistema > Permisos globales Luego busque Compartir paneles y filtros

Hi Furkan, I have not tried this before, but try creating a second board but make it a Scrum board. You won't be able to use the JSM project in the Location field, but that's okay - just use your personal profile. Then create a shortcut and add the URL for the board there. Here is an article that will help guide you - just…

These are fantastic - thank you!

Hi Sumer - Welcome to the Atlassian Community! Can you share a screenshot of what you have? 

Hi Judy, Simply adding Confluence access should not impact their access to JSM portal tickets. Have you checked to see if they are still in the Organization? Go to the JSM Project and click on Customers on the left. Then search for the Organization.

Hi Yatish, This this: approvals = pending()

Hi Yves, This previous post was not resolved yet, but maybe there is a hint in there for you. https://community.atlassian.com/t5/Jira-questions/Add-Weblink-To-JIRA-Using-Rest-API/qaq-p/1233689

Hi Torsten - Welcome to the Atlassian Community! It looks like your field is not on the MG26: Default Project Management Edit/View Issue Screen (CSA-Generated) screen. Go to Settings > Issues > Screens and search for that screen. Click on the name of the screen and then add the field to the screen. Your screenshot shows it…

Hi Mar Angelo, I just dealt with this yesterday!! What we ended up doing was to create a custom single pick list field with the same values as the Request Types. Then we added the new custom field as a hidden field on the Request Type Form and selected the value for each Request Type (you repeat this for each Request Type…

Hi Jan - Welcome to the Atlassian Community! Where are you running this? 

Hi Corinne, Yes, just don't include the filed on any screen. Then update the field using an automation rule. Or you can include if on the Create screen if you like and then either override that with the value you want or not update it if there is a value in it when the automation rule runs. 

Hi Fahim, Try removing the Issue Type field from the Edit screen for that issue type. If you don't have a separate screen for that, you should create one. 

Hi Boluwatife, Yes, you can do that! See this article - in it, I address the issue with the Location field. If the article is helpful, please give it a Like. https://community.atlassian.com/t5/Agile-articles/Creating-a-Second-Agile-Board-for-Team-Managed-or-JIra-Work/ba-p/2115018

You are welcome.

I would do those as separate steps. Create a variable and populate with the value from the diff. Then do your condition for the variable being over that value. 

Hi Leonardo - Welcome to the Atlassian Community! Can you describe what you have done so far? Maybe share some screenshots?

True

No, you can't do that with the Resolution field because it is a system field and can't be altered. But you could create a custom field and use that in a transition screen and then have an automation rule that updates the Resolution field when the Custom field is updated. 

Hi Ramcel, You should be able to do that by adding Contexts for the Custom field - each one based on Issue Type. Go to Settings > Issues > Custom fields Search for your custom field and then click the 3 dots menu to the right. Select Contexts and Default value. Once you get there, click on Add new context link near the…