John Funk Community Champion

You are very welcome.

Not unless you already have elevated permissions such as User Management. I will see if I can get someone from Atlassian to come help. 

Hi Michal - Welcome to the Atlassian Community! You will need to be a Jira Administrator to do that. Go to Settings > System > Global Automation. There you will be able to find your rule and modify it or create a new rule with multiple projects. 

Hi Ogec - Welcome to the Atlassian Community! You will need to contact someone inside your company for that information. Start with your IT team. 

Hi Bernhard - Welcome to the Atlassian Community! You will not be able to see multiple levels in a single JQL query. You would need to look at the List view for the project or a timeline view to see those. 

Take out the now() and just use created <= -10m

Hi @PVS_JoD - Welcome to the Atlassian Community! You should open a support ticket with Atlassian to see how they respond. https://support.atlassian.com/contact/#/

Hi Wouter - Welcome to the Atlassian Community! I will see if someone from Atlassian can come help. 

Yes, sorry - I did a copy/paste from another rule and forgot to take out the issue. part. Thanks @Duc Thang TRAN !

Hi Björn - Welcome to the Atlassian Community! You should probably go ahead and open a support ticket for Atlassian's feedback. https://support.atlassian.com/contact/#/

Hi Corinne, Can you share the rule that you are using? 

So, what is not working with the above smart value? Can you share your automation rule? 

Hi Prathap, You would need to add another transition from Closed to Reopened. In my opinion you should get rid of the All transition to Reopened - that doesn't look like it should be something that is implemented because you wouldn't go from any of those other statuses to Reopened - just from Closed. 

Good luck to you. 

Backups are a necessity!!!

At a previous organization where I was, we had a saying that "To be unclear is to be unkind." Feedback needs to be very direct and to the point. You can do that with empathy, but don't beat around the bush - make sure the person knows the point you are getting to. 

Hi @mahadasifdev - Welcome to the Atlassian Community! If you create an automation rule for the update, you can use {{issue.initiator}} 

No worries - this should be resolved for you by now. But in the future if you need to open a support ticket, you should be able to use the link above. What happens when you click on it? And we are here for your questions. :-) Blessings on you!

You are welcome!

Hi @W Merc - Welcome to the Atlassian Community. Epic hierarchy is indeed supported. 

This is the solution. ^^^

Can you give more context where you are using it? Is it in an automation rule? If so, can you share the rule? 

Hi Lynn - It might be looking at the Category of the status. Done category statuses are green. In Progress statuses are blue. What color is the In Test status? 

안녕 @[deleted] 이 오류는 포털/프로젝트에 대한 권한이 없음을 나타냅니다. Jira 관리자나 해당 프로젝트를 담당하는 사람 또는 처음에 링크를 보낸 사람에게 문의해야 합니다.

Hi Mar Angelo, Try this: {{issue.created.diff(issue.now).businessDays}}

Hi @Vijay Kumar - Can you share a screenshot of your final rule for future readers? Thanks and congrats on getting it working!

Hi Girish! You can find that under the Reports menu option for the JSM project. And then the Satisfaction report. 

Hi Ky, Components can only be created/added to a project by a project administrator. And when used, the user must select from a list of the Components. And they only apply to that project. Labels are more universal and can be used across projects. However, it is easy to create labels with typos and the labels are case…

Looks like a good app. 

You are welcome.