John Funk

Hi Sandy, This is just a user forum. To create a suggested change, please create a Support Ticket for Atlassian here: https://support.atlassian.com/contact#/

in Attachments default to Thumbnails!!! Ridiculous consumption of screen real estate is there a Fix?? Comment by John Funk April 28

Hi Joy - Welcome to the Atlassian Community! Being an Org Admin doesn't automatically give you access to all things in Jira to do all things. There is not "super" user function like that. Having access to a Board depends on the sharing of the Board filter used by the Board. If that is not shared with you, then you can't…

in I am the admin and cannot see my company's board Comment by John Funk April 28

So this is just happening in the Backlog and not on the screen itself?

in Assignee field always blank in backlog until refresh Comment by John Funk April 28

Hi Bjorn - Welcome to the Atlassian Community! I am going to mark Bill's answer as Accepted, but let us know if you still have questions.

in Automation: get issues based on a webhook-provided list related to a custom field Comment by John Funk April 28

I would suggest just putting in your personal email address or use the Reporter or something standard like that and see how it reacts. I have never seen it give a different problem with the Send email action based on different triggers so I really don't think that is the problem. It almost has to be in the address itself.

in Send customized email not delivered when triggered by issue transition to Resolved. Comment by John Funk April 28

Hi Stephen, No, you will not able to do that with an out of the box Jira Software space. You have a couple of options - one is to use a third party app like ScriptRunner Behaviours that will give you the conditional field showing up ability. Or two, create a Jira Service Management space with an advanced form (ProForma…

in Can I create a dynamic option for issue categories when selecting specific options? Comment by John Funk April 27

Hi Brent, Can you share some more details? Are they doing something in the wok item before clicking into the Assignee field? Or are they just coming into the work item and clicking into the Assignee field. Are all of those users using the same browser? Are others NOT having the problem? Do they use a different browser or…

in Assignee field always blank in backlog until refresh Comment by John Funk April 27

So, the difference is the peoplehelp@ email address. Is this a distribution list? Because if it is that is probably the your problem.

in Send customized email not delivered when triggered by issue transition to Resolved. Comment by John Funk April 27

Hi Jennifer - Welcome to the Atlassian Community! Did you ever find a solution for this?

in How can I query a search for pinned comments? Comment by John Funk April 27

Hi Justin, Can you share screenshots of the details of both Send Email actions?

in Send customized email not delivered when triggered by issue transition to Resolved. Comment by John Funk April 27

This looks really cool. I would lean toward Coaching, but let's see how the survey comes out.

in How Should Rovo Communicate with You? [User Survey] Comment by John Funk April 27

Great! Glad you got it sorted. Best of luck!

in Creating a Flexible Recurring Task Issue Comment by John Funk April 25

Hi Tomasz, If Option B is all blank, then what do you want to see there instead of none? You can put in a default value in the form like Not Selected or something like that instead of None if you want.

in is this possible to change vaue of NONE field in customfield? Comment by John Funk April 25

Hi Larry - Welcome to the Atlassian Community! I know this is old, but did you ever get it figured out? Or did you put in a support ticket at any point?

in Power BI Access to Jira Formatted (Markup) Text Fields Comment by John Funk April 25

Hi Jaume - Welcome to the Atlassian Community! I am marking Rebekka's answer as Accepted. Please let us know if you still have questions.

in vull donar de baixa el meu compte Comment by John Funk April 25

Ah, it's something then with the conversion I would assume. You should probably open a support ticket with Atlassian. https://support.atlassian.com/contact#/

in Why is Original Estimate displaying "p" instead of hours ("h")? Comment by John Funk April 24

Hi Mandar - Welcome to the Atlassian Community! I assume this is all good for you now. Marking Vronik's answer as Accepted. Let us know if you have more questions.

in Unable to Access Jira – Database Sync Issue Comment by John Funk April 24

Sorry it didn't turn out better for you. :-(

in reactivate acount Comment by John Funk April 24

That's very weird. Can you share some screenshots where you set what unit each of those fields uses?

in Why is Original Estimate displaying "p" instead of hours ("h")? Comment by John Funk April 24

Hi Larissa, Looks like it's probably P for Points as in Story Points.

in Why is Original Estimate displaying "p" instead of hours ("h")? Comment by John Funk April 24

Great to hear!

in Unable to create Jira Cloud site, error ID: 10c163b7-dead-405e-ad13-4a15d2b7bc9f Comment by John Funk April 23

Personally, I haven't done a lot in Confluence. However, all of our company data is in there and the various team constantly create new pages and keep things up to date. So, that's cool!

in Throwback Thursday: Memorable Confluence page? #TBT Comment by John Funk April 23

Hi Grzegorz - Welcome to the Atlassian Community! I am marking Marc's answer as Accepted. Please let us know if you have more questions.

in Jira and Microsoft Loop - Microsoft Power Platform Connector Comment by John Funk April 23

Hi Markus - Welcome to the Atlassian Community! I am going to mark Chitra's answer as Accepted. Let us know if you still have questions.

in How would you rate Auto-Scheduler? Comment by John Funk April 22

Hi Aimee, I highly suggest doing this as a single card/work item. Then update your workflow to have a Design step. Then all of your conversations can happen in the single work item and it moves through your workflow from Backlog to Design, to Design Reviews, to Ready for Development to Development, Testing, etc. Call the…

in Jira processes for engineering and design team integration Comment by John Funk April 22

This is not correct. For Company-managed spaces, the status must also be mapped to the last (far right) column.

in Why are stories in cancelled status pushing to next sprint? Comment by John Funk April 21

Hi Fabio, You should be able to do that with a single rule. Just use a branch for Parent. Be sure to add a Condition to make sure the Story Points field of the Parent is not equal to the trigger issue Story Points value before you update the Parent.

in how to sum up story points from sub work item to story to epic Comment by John Funk April 21

Hi Abilash, My experience has been that the user must be a part of the group in order to use the group. Please check that.

in when some user type @group email it not showing,but other people it showing Comment by John Funk April 21

Hi Trena, This is just an end user forum. You will need to contact Atlassian Support to offer the suggestion. https://support.atlassian.com/contact

in When updating a ticket and not saving, there should be better notification Comment by John Funk April 21

Great! Glad you found a solution.

in Cloud transfer of projects from another Cloud instance with its own domain Comment by John Funk April 21

John Funk Community Champion

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